
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I made an order and want to cancel it and get my money back and there is no valid number to call. This is our only money for Christmas and now its gone. The payment was taken but the oder is on "hold". I just want my money back. If I get it back today- I may even write a good review. My order number is M**************.
Sammy Dress... you have my email address and phone number, please call or refund me.
I placed an order on Nov 8th and still no shirt---the website says a 1-3 turnaround upon shipping- once my christmas sweater was shipped, needed it Dec 12th, shipping stated 25 days.
DO NOT WASTE YOUR MONEY WITH THESE PEOPLE. They offered me 6% off my next order. HORRIBLE SERVICE.
SammyDress have a huge selection of products from clothing, jewellry and footwear to kids items and house decor. Their prices are very competitive and their customer service is first rate. I would recommend this business to anyone looking for unique purchases.
I placed a large order over 2months ago, paid and I still haven't had anything?!
The customer service is so slow and they keep delaying the refund process and wasting my time so I give up.
DO NOT BUY FROM HERE!
Dear Fiona,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
2 MONTHS LATER I'M STILL GOING AROUND IN CIRCLES WITH THEM ABOUT REFUNDING MY MONEY ON THE PRE WORN, CHEAP, CLOTHING THEY SENT IN CHILDRENS SIZES, HALF THE ORDER NEVER CAME, THEY HAVE NO INTENTION OF BEING HONEST, KEEP ASKING ME FOR PICS & TICKETS THAT I ALREADY SENT THEM. DENYING THE GOT THE RETURN GOODS & OFFERING TO LET ME USE THE CREDIT TO BUY MORE OF THEIR CHEAP GARBAGE.
Dear Stogie,
Thank you your feedback.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
http://www.sammydress.com/
While I don't have exact knowledge of true sizing, what I can say is that half of my items went straight to goodwill without even wearing them. The edges aren't even finished off and everything appeared cheap and unfinished throughout the entire item. The three shirts I chose to keep were true to size but I will never purchase another item from them!
Dear Sandy,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Delivered on November for an order on October, The Shipping time is totally respected for Reunion Island... Thank Sammydress for all, Blazer, Tie, Pants and other items, everything is like I want. Recommanded
It was my second year this year buying X-mas gifts thru Sammydress and I have to say, I wasn't disappointed.
There were so many great sales and deals this year that I bought a ton of presents for my roomies, friends, and MYSELF because of it!
The variety of clothing on Sammydress is great and they offer a ton of cute clothing options I can't find in stores in the U.S. I especially love their selection of overalls and want to start a bit of a collection~
Prices were good, shipping took a little while since it's international, and the site is a ton of fun to look thru!
I was on Facebook and I saw a small advertisement in the right hand corner of the screen that had a picture of one of the prettiest little T-shirts I have ever seen, and when I clicked on the link, I aw it was only a few dollars and I was excited because I could afford it. Then, as I was perusing the shirts, I saw so many shirts I wanted, I couldn't believe the value for the style. I have ordered several items from SammyDress, and they have so much stuff that I want, that I have a list of things that I just have to go back and get. They have a My Favorites list that you can put items in that you want, but may not be able to get at that time. I have a lot of stuff in mine.
I have been hooked on SammyDress.com every since I first went there, because of the value, they have such beautiful styles. Whoever chooses their clothes and accessories does an outstanding job. I have found unique an different things there that I haven't seen elsewhere. I really feel lucky and smart that on my small budget, I am able to get such stylish clothing and accessories. It really makes me feel young, sexy and beautiful, and really boosts my self esteem. It allows me to get more for the buck than the average person. I truly feel like it was a gift that I discovered SammyDress.com, and I can honestly say, I'm not trying to be funny, but that site has really improved the quality of my wardrobe. Without SammyDress, I would not have some of the stuff that I do, as I would not have been able to afford it.
By the way, if you have a question, they have great customers service. They tend to get back to you within a day or so. They have a huge selection of clothing, likes coats, dresses, casual shirts, pants, shorts, wigs, shoes, watches, makeup, hair products, and also stuff for men, kids, and they even home decor. There's a huge variety to choose from, and the selection is outstanding, so I really like it. Oh, and I don't shop at sites that don't have a good return policy, and SammyDress.com has a really good one. They are so cool there. Congratulations and have fun.
The sizes are not what the chart claims.
I had to order a XXL because the chart claims that its 42" bust and 29" long well when I got it the bust was 32" and the shirts length were 22" even though the tag said XXL the shirt material is vinyl not cotton.
Im sure these guys know what they're doing which is ripping people off. Request a refund three times with no reply. The phone number is fake!
Dear Customer,
Thank you your feedback.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
This company will rip you off in a heart beat. Do not buy from them please. This is simply an awful company. They won't even answer their business phone. I had to contact PayPal and Discover card to report their unscrupulous behavior. This company is out of China and they have total disregard for the consumer. My daughter will not be getting the clothes that I bought her due to this company's unprofessional behavior and etiquette. Furthermore, Sammydress wanted for me to verify who I was after they had charged my credit card. They wanted a photocopy of my driver's license and a passport with additional information. Therefore, consumer be aware of this company's business practices and don't do business with them. Save yourself the headache and your money. Now, I am left with submitting a reimbursement through the credit card company.
Dear Miguel,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Sammydress.com only sent me half my order. There customer service number is fake and their complaint tickets online they say will be replied to in 24 hours. I submitted multiple tickets 3 weeks ago and still no reply. They ripped me off $50 because I only received 3 out of the 6 items ordered and completely ignoring me. DO NOT USE!
Dear Alicia,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Am delightful to share my idea about sammydress, the SHIPPING METHOD is safe and reliable, PRODUCT is great, well design and presentable and their CUSTOMER SERVICE is trustworthy, I will implore you guys to try SAMMYDRESS.
This website is a joke. I ordered a jumpsuit and they sent me a shirt 3 sizes bigger than my size! I have been trying to get in contact with them through emails, phone calls, and customer support form and haven't got in contact with no one! Phone is always busy, emails you don't get a reply, and customer support form they answer that the package was delivered well yes! The package was delivered they delivered the wrong item! Their live chat is only for presale I wonder why! If you can take my advise don't order nothing from sammydress.com they are a big scam to get your money and sent an item that don't even worth paying $5 for it! I'm a very dissatisfy customer!
Dear Maria,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I was so happy with my first order of a hoodie that i gave as a gift that i made orders for myself and i was not disappointed the shipping was fast and the quality was amazing for the price. I will continue ordering
I've read all the reviews and they're horrible, well mostly and I hope I get my stuff within two weeks or there are going to be some problems (more problems) ment to post this week ago
Dear jabar,
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
They sent me the wrong item (a tremendously off gassing purse) rather than the dress I ordered, then hassled the hell out of me about it telling me to send photos to them which they claimed they did not receive so send instead to their email address, then send them more photos of the packaging, etc. All I wanted was the dress I was supposed to get. I sent them many many messages. IF they did get back to me with their computer generated response, the claim was that they would answer me personally after 24 hours. It was usually 5 or 6 days before I would hear from someone who then would ask me for more pictures (although they had all they could get) or tell me that they didn't receive them, although they were done through the download on their site. After a few months of this, I contacted my credit card and got a PARTIAL refund. They wanted to give me a discount only on my next order FUKKERS! I hope they go out of business as they clearly don't know how to run one. PS: The off-gassing smells like mothballs and, I suspect, is cancer causing.
Dear Kimber,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I thought this site had a lot of cute clothes at decent prices, so I ordered several items online. 3 weeks later, I was sent part of my order. Everything ships in these cheap plastic bags that are pressed to save space in shipping package. Nothing looked like it did on the website, from design to material to color. In some cases, it wasn't even the item I ordered in the first place. The last item I ordered finally shipped 6 weeks later. It was supposed to be a large sweater with a printed design on front; they shipped a kid sized long-sleeved shirt with same design. Terrible experience.
Dear Noelle,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I got the dress in a timely manner. I loved it, was just as pictured, fit well. Was worth the money. Low prices. You can't beat it
I had one minor shipping detail but all it took was an email to customer service and they were more than happy to help resolve the problem promptly.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Dear CHEVONNE,
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/