Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I ordered some clothes from them and after trying on the black shirt I got- IT LEFT A BLUE STAIN ON MY NAILS AND SKIN!
BBB, Customs, you name it is going to be notified!. Oh and btw none of the clothes fit right and took almost 3 weeks to get. Glad I used their 'first time coupon'. Still lost 42.00.
Stay away from this company!
I had a wonderful experience dealing with Sammy Dress this was my first time and I just Love them Looking forward to my next purchase.
Sammydress has a wide variety of clothes for men, women and everything in between at incredibly low costs. Their rewards system is awesome and very easy to use. My orders were fulfilled within the time frame quoted on purchase, however the shipping tends to be on the slower side. Regardless, I am beyond happy with my purchase! The quality of my items were very nice and true to size. Their customer service staff are speedy and very friendly. I will definitely be ordering from Sammydress again in the near future!
We bought 4 items from this site. One was terribly sized and won't fit my arms but too large around the neck (and I never have issues like that- pretty normal build) The second one was totally wrong. We purchased a shirt with a Christmas phrase on the front. When we got received it, it was the completely different. We contacted the customer service and they said this was a "minor issue" and only wanted to refund us $2. Terrible response since we didn't get what we ordered, and wanted to only credit us 1/8 of the cost. Honestly, The last 2 items were the two of the same sweater. It wasn't made from the material I thought it would. Those at least fit. I think they try to get people to buy cheap items that are not worth trying to get their refunds for. I am in the middle of my 6 email discussion with them for the refund of the wrong item we received.
It seems like a lot of individual sellers, so it is a real crap shoot what you will get, and the customer service tries to not refund the whole amount.
Dear Michael,
Thank you for your message.We are sorry for the inconvenience caused.
About the”wrong item”issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
"We shipped your order out in two different packages, since these items were shipped from different warehouses.
When we shipped your second package out, we found that the tracking number fee you paid was not enough to cover the second package.
So we shipped it out by surface mail without a tracking number.
We are sorry that we didn't explain this clearly in our last letter."
That was the response I've received this am, after 2 1/2 weeks
Now they can't track my package because my tracking fee covered ONE shipment AND they've also admitted the second shipment was the very slow option because they've used my shipping charges on the first package. Are you people serious?!?!
Dear Lisa,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
We are here to assist you to resolve the delivery issue, please kindly keep in touch with us and we would try our best to assist you.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I bought two sweaters from Sammy dress as a gift and order 2 larges. When I received them the large size could fit a 10 year old slim girl. It was for two girls who are slim but were 24 and 26 and the sweaters were damaged as well. I contacted them by email twice with pictures and they have ignored me. I was charged shipping for the sweaters. My daughter bought the same sweater by coincidence from Wish for less and was not charged the shipping. Do not order from this company! My claim ticket is T*******169 and they just ignore me! Order from Wish not Sammydress!
Dear Valerie,
Thank you for your message.We regret things did not work well for you.
We have sent you several messages in order to resolve the size issue for you.
We still waiting for your reply.
Please rest assured that we would try our best to assist you.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Well, I ordered a cardigan from this site in about september, thinking that, wow this is cute, and wow, this site seems legitmate, pretty well set up. Little did I know that after buying that, that the product shipped out from China. So it said to allow up to about a month for it to be delivered, alright, no biggy. A month passed. No cardigan, so I try to contact the site and receive a computer generated "We're at a busy time of the holiday season right now" message, while it was early november. So I continued to wait. Sent more messages, angry ones accusing scam, and I was given the same "busy holiday season" message. It is now JANUARY and I have yet to receive a package from them that I ordered in SEPTEMBER. I guess I'm just out of $10 because I doubt that I'm going to ever receive that cardigan.
Dear Audrey,
Thank you for your message.We are sorry for the inconvenience caused.
About the delivery issue, we are here to assist you to check it.
For more detail information, please keep in touch with us and we would try our best to assist you.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Incomplete shipment, wrong sizes, and no customer support! These guys suck.
Dear Bret,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the delivery and size issue, we are here to assist you to check it.
For more detail information, please contact us and we would try our best to assist you.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered several Christmas dresses in November 2015 paid $20 extra for expediting shipping. Company stated it would be shipped within 3 to 5 business days after purchase was made. Today, January 9th I received them! Oh joy! The one shirt I ordered was not true to size. I ordered x large in women's and it must have been for a little girl. Obviously the dresses for our Christmas party were too late and with no notice from the company! I would never order from them again! Run! Don't order!
Dear Lois,
Thank you for your feedback.We regret things did not work well for you.
About the size issue, we are here to assist you to check it.
For more detail information, please contact us and we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I bought dress from this site and this is not like at picture at all. This is very bad quality and they refuse to return money back.
Dear Tania,
Thank you for your feedback.We regret things did not work well for you.
About the quality issue, we are here to assist you to resolve it.
For more detail information, please contact us and we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered a really cute black causal dress. The delivery was slow... nevertheless my package arrived in excellent condition with exactly what I order. The fit was perfect and I LOVE the style. Customers Support was awesome
My experience was surprisingly great!
I know that a lot of these dresses come from China which usually means poor quality and the wrong size.
BUT NOT THIS TIME!
My dress came as described, AMAZING thick cotton, right size, exact color! Nothing needs to be altered or worn under it!
Thank you Sammy dress, I will order again for sure!
I HAD RECENTLY POSTED A REVIEW ON THIS SITE ABOUT SAMMYDRESS.
THAT THEY WOULD NOT GIVE NE A REFUND IN A PRODUCT I RECEIVED DAMAGED,
SIENSE THEN THEY HAVE COME IN TOUCH WITH ME AND HAVE ISSUED A COMPLETE REFUN.
THANKS SAMMY DRESS FOR YOUR HELP. I WILL AGAIN CONSIDER SHOPPING HERE AGIAN
Dear Trisha,
Thank your very much for your recent message.
Glad to know that you satisfied with our service.
Please rest assured that we would keep improving our service.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
J'ai commandé sur Sammydress à plusieurs reprises (vêtements et autres).
Certes les délais de livraisons sont longs (compter entre 3 et 4 semaines), mais on le sais avant de commander.
Je recommande ce site tout simplement car les produits dont j'ai fait l'expérience sont conformes aux descriptif. Niveau rapport qualité/prix, on est pas déçu, et il n'y a pas de mauvaises surprises, l'attente en vaut le coup!
I made an order in August thinking i would get it in a month or so.
In late october i contacted them and they said it has gone missing and they will send it out again
In late November ONLY AFTER I CONTACTED them they promised me they dont have it in stock and will send it early december once they get it in stock
Early January I was told they will be shipping it out
Now Im being told its going to be shipped out soon.
What a joke of a company
STAY AWAY - WARNING: MANY OTHERS ARE COMPLAINING OF SAME SITUATIONS
SAMMYDRESS needs to be completely overhauled.
Dear James,
Thank you for taking your time to write this review.
We are sorry for the inconvenience caused.
In order to resolve the issue in a better way, please kindly keep in touch with us and we would try our best to assist you.
Or you can sent a new ticket: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Hello,
Customer Service took the time to resolve an issue and my credit card has been credited. I'll definitely place an order at a later date.
Thank you so much,
Rochel
Dear Rochel，
Thank your very much for your recent message.
Glad to know that this issue has been resolved.
If your there is anything we can do for you, please keep in touch with us and we would try our best to assist you.
Please rest assured that we would continue improving our service.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress size xl and it's just like the picture. The material was good and it arrived fairly quickly. I gave it to my mom because she loved it. Only issue was the zipper area was a little poorly constructed but overall it's fine.
I ordered 2 t-shirts of the same style, different colors. They just arrived. The style is nothing like the picture, the whole bottom is missing - I ordered the size by the chart and it would not fit a 12 year old girl. Nothing like the picture! The material is thin. So disappointing. Don't use them, it is a real rip-off!
Dear Cathy，
Thank you for your message.We regret things did not work well for you.
About the quality and size issue, we are here to assist you to resolve it.
For more detail information, please contact us and we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered and got something that is nothing like what I ordered. I changed me email address since I ordered and now it won't let me return the crap I got. All I wanted was 1 wig and got something NOTHING like what I ordered. VERY unhappy.
Dear Nadia，
Thank you for notifying us of your complaint.We regret things did not work well for you.
We can accept return. Here is our return policy: http://www.sammydress.com/m-article-id-16.htm
About the quality issue, we are here to assist you to resolve it.
For more detail information, please contact us and we would try our best to assist you.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Ordered a tie for my nephew for Christmas. Never have received it or any sensible communication.
Dear Jelenne，
Thank you for your recent feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the delivery issue, we are here to assist you to resolve it.
For more detail information, please contact us and we would try our best to assist you.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
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Dear John,
Thank you for your message.We are sorry for the inconvenience caused.
About the quality and size issue, we are here to assist you to resolve it.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/