Sammy DressReviews 6,937
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I placed an order on dec 2 2013. Needed the items for New Years. It is now jan 30 2014 and still did not receive it. They emailed me that they partially sent it. I was charged 130 $40 shipping. I emailed 10 tickets and I got 1 reasponse saying that it was partially sent. Lies and scam. Please check the reviews before buying from these scams. Lets all call PayPal and inform them of their scam. The only way someone will do anything about these thieves. Order no M**************. And if they tell u to fill out tickets for complaints all u get is an automatic reply from their ip stating that it had been sent. Tried to call their customer service number and its a fake. Lets all get together and do something about these scammers.
This has got to be the worse experience I have ever had in all my years of online shopping. I placed my order M************** nearly a month ago and I have yet to receive it. I have written them emails, and know response. Yet they had no problem taking my money only a day after placing my order. This is a really sad way of doing business. I placed my order for an upcoming trip that i have soon and I'm sure I won't have my items by the time of my trip. At this point I just want my money back this site is just terrible.
We thank you for providing us with important information about your situation. Let me start by apologizing for your experience. We really want to make this right.
Unfortunately, the ETA for this item is still some time away. We are looking into the messaging our site presented at the time of this sale as clearly we did not manage this customer's expectations well. We hope he will give us another chance so we can show that this was an aberration. Regarding your order, i replied your ticket, please check it and reply me soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Sucks! Takes way to long to get in! And no one will respond to me! It has been almost a month since I have ordered this and already paid for it I might add. Havent seen it and dont even know if I will... Most likely will not order from again.
We thank you for providing us with important information about your situation. Let me start by apologizing for your experience. We really want to make this right.
In order to help you solve this issue, i need to know your order number or e-mail address.Or you can go to our support center to submit a help ticket, write down your questions, our colleague also can help you.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
I wanted to pay with my credit card for 2 times and it's not working (I don't have papypal). And I have money. They say that the transaction is failed
Thank you for taking your time to write your review. We really appreciate the feedback.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
For the payment methods, on our website some countries can not by credit card directly, but you can pay by paypal, western union or wired transfer and so on.Or you can send an e-mail to support@sammydress.com, our colleague can send the payment information to you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Cute clothes, shipping is a little pricey making the cheaper clothes not so cheap, but they are very nice so I would most likely overlook the price of shipping to receive the clothing. Shipping was quick enough considering where it came from. Only took about a week or so once it was shipped.
I purchased a dress on Dec 27,2013. I paid extra for "Expedited Shipping," which promised me it "normally can ship to all major destinations in 3 - 7 business days." The package did not come till Jan 18,2014. That's over 20 days!
But enough about the shipping. Let's talk about the dress. I'm a petite person and usually wear size 0/2 or XS. According to their size chart, I should've ordered a XS. After reading a few of the reviews, people said it ran a little small, so I ordered a size S. When my item finally came in, the size was still too small! I tried emailing them and contacting them multiple times to exchange for a size M. No one replied.
When I login to my account and try to chat with one of their representative, I see this message:
"Dear Customer: Welcome to sammydress.com, We are offline now, sorry for the inconvenience cause you. Please submit a ticket on our support center.We will respond you in24hours except weekends and holiday."
But when my sister logs into her account, they are available to chat. I wonder if they blocked me on purpose since I've filed a complaint.
All I want is to exchange for a bigger size. The color is beautiful and the material is thick, so I still want it. Sammydress.com, please help me with this transaction.
Thank you so much for your important feedback. We are always very grateful to hear from our customers. I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
The 3-7 working days are the delivery time, not including the processing time.On our website, different items have different processing time.And the size on our website is Chinese size, before you place an order, you can check the size chart on our website. For the wrong and damaged items, we can refund or refund to you, just send the picture of this item you received. I replied your ticket, hope we can solve this issue together.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
I made an order on this site 12 days ago and paid for the expedited shipping as we needed the items quickly. I have not been contacted by them to advise when it may ship. I have tried submitting requests to them to see what the status was and I never seem to get a response. My order number is M**************. I hope to get an answer soon and if they resolve quickly I may reconsider my rating. Although on the looks of it, it doesnt seem these items get shipped quickly if at all.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I checked your order which placed an 2014-01-26, we refunded to you on 2014-01-29.On our website, when you place an order on our website, we need to process your order first.In generally the processing time on our website is 2-7 working days. Please check your account, i think you have already got your money.If you have any other questions, please don't hesitate to contact us.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
I read some reviews about this site here with interest because this site is so cheap. 90%of the reviews were very negative because their delivery and service is really pool. I just want to try experiment with sammydress. I placed order (no MM**************) to see their service. This order was placed on 1/27/2014 (a day ago). And, the item marked "ship in 24hr".
I hope their service will be good and i will give 5star to them in the future.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.We regret any inconvenience or frustration that your experience has caused you.
Due to the spring festival, our company have a long holiday, it caused us to delay your order. But now we have already prepared your order and ready shipping out.So sorry for this issue, we will ship your order out soon, you can check it in your account.
You are a valued customer, and we are committed to providing you with the best service possible.
This is the first and last time I will order from this site. Ordered a pair of shoes in mid-November. It is now the end of January and I have not received the order, nor was I contacted regarding the order. I have been shopping primarily online for years and I can honestly say this is the first time something like this has ever happened.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers. I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Could you tell me your order number or e-mail address? I can check your order information. For the lost package, we can resend it or refund.Or you can contact us for this issue.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
I made an order in November 26 for a dress to be shipped in Trinidad. Paid the shipment, the insurance and the tracking nr. For nothing. The item never arrived yet and talking with customer service, is asking me to pay another 6USD to reship the item. Are you kidding me? I offer them a web USA address just to make it easier for them and I will pay the shipment from Miami to Trinidad. No answer yet. I am sorry I didn't check this company before I make the order. Shame on you guys!
My order nr is: M**************, and tracking nr is: RQ*******SG. Last time my order was updated on the 29th of November. Today is 27th of January.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future. For your order which has been shipped out, but sometimes will delay on the way. But if you really haven't receive it, you can contact us to solve this issue, no matter resend or refund. I sent an e-mail to you, please check your account and reply me.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Theres not an option for 0 stars. Do not shop on this site unles you just want to give your credit card and money to a Chinese scam. They took my money $150 and I can't get my items shipped or refunded and now someone have my credit card and fraudulently using so will have to close out acct. They should be shutdown!
We want to say thank you for providing us with important information about your situation.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I had placed my order before looking at the reviews. I ordered 4 swim suites for my upcoming trip on the 10th of February. I am now very frustrated that my order is still considered "processing" since I ordered on the 17th of January. The advertising for processing times is completely false, and at this point, like many others I would also prefer to just get my money back as I will not be receiving my package until after my trip date. I have opened a ticket and no reply still. I am incredibly disappointed. Sites like this should be shut down.
We're extremely grateful for your constructive feedback.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Back in September I bought two purses that were 29.31 together which I thought was an awesome price for two nice looking purses. With shipping cost though it bummed my order up to 53.49, I can say I wasn't too pleased but still thought it wasn't bad.
After that I waited... and waited, and continued to wait about a month and a half later I contacted them saying my order still hasn't arrived. They told me it was because of the distance, it may take longer. I waited another couple of weeks and still nothing, so I started asking for my money back. Their responses never full answered my questions, and they kept promising better service. Finally, near the middle of January I got my money. But I only got the 29.31 back, not what I had paid for shipping. And they even asked me if I would pay for the product if it arrived... I made this order 4 months ago, if it hadn't arrived yet it wasn't going to anytime soon. Nor do I feel like I should have to pay for the $#*!ty service and the long wait even if it did finally get here.
Needless to say I'll be sticking to ebay and amazon.
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Ordered three sweaters, only two were every sent and third one is still missing after multiple emails. The rate of exchange was double the cost of the sweaters. The real problem was shortly after ordering my credit card was used in China, just great not only did the send poor quality merchandise but they stole my ID. Never ever go to this site
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
Please gave us your order number or your email address, we will check it and solve all the issue for you soon.
Below is the conversation with SammyDress.com on-line chat service. Hope this gives you an ideas how confusion their policy is and how bad their customer service is. Please do not shop at their website.
Welcome to sammydress.com! Please wait for a site operator to respond. In some occasions, our operators are chating with 8 to 10 customers at the same time. You may have to wait half a minute for a reply. Thanks for your patience.
You are now chatting with 'victoria'
Victoria: Hi, welcome to sammydress Pre-sale Live Support! I would be more than happy to assist you.
Max: I have a promo code exp. On 1/25/14, but it does not work when I try to place the order
Victoria: sorry only on Jan23 use it ok.
Max: the e-mail that sammydress sent to me stated that the code expired on 1/25/14
Max: is it a scam?
Victoria: sorry I know. Only on today it can't use.
Victoria: I have 6% coupon do you need it?
Max: even there is a written evidence showing 10% off, you still tell me I couldn't use it.
Max: this seems a scam to me, I couldn't proceed.
Victoria: sorry past limited time.
Max: I could forward the e-mail to you
Max: it shows expired on 1/25/14
Victoria: usually if Jan 28 time, you should use it before Jan 25,2014.
Max:?
Max: your company didn't gain my trust at first place
Max: I am afraid that it will be more issue after the purchase.
Victoria: wait, I ask my other partner if she has.
Max: 1/25/14 means 1/25/14
Victoria: 1/24 use it ok
Max: this is expiration date means
Max: today is 1/24/14
Victoria: 1. Add all the items to your cart.
Victoria: 2. Click the USE COUPON button.
Victoria: 3. Input the code and then apply code.
Victoria: 4. Check out your order
Victoria: Coupon code can only be used with one piece price, it cannot be used with vip price, special offer, group deal at the same time. MAYS06 6%
Victoria:
Max: still not 10% off>>
Max: I can't accept the deal
Victoria: sorry no.
Max: done
Max: I will not be your customer
Max: thanks for your time
Max: Please send this conversation to my e-mail.
Max: thank you!
Max: I think all other customers need to know that the "EXPIRATION DATE" means 3 days before it expired...
Victoria: ok, sent.
We're extremely grateful for your constructive feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
A massive joke. This website advertises items that are not in stock and only let you know this information when you've paid and they've allegedly sent your items out. The shipping information is also misleading and my order was being processed for nearly three weeks. There was no communication about my order until I inquired about when it would be sent and now I feel like I'm on a wild goose chase... Don't bother with this site.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Excelente servicios al cliente, las cosas que solicite llegaron en perfecto estado.
:)
Order M**************. Very upset with not recieving my order or hear a response back. I tried contacting customer service and have heard nothing. Its very frustrating as I ordered these dresses for a wedding I will be in an events leading up to the wedding and now I am afraid I wont recieve them in time or worst, at all. Reading all these horrible reviews also makes me feel worse. I really wanted to be excited and love this site but I just invested alot of money in something that may be fraud.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Regarding your order, we have solved all the issues for you, please kindly check your account about this.
This is a terrible site! My only order from them was supposed to come in, in 12 days from the buying day. I then recieved an email saying it was shipped and would be another 12 days. It's been a month now and I recieve and email saying my items were lost. And now that I want my money back, I get no feedback. Im going to wait another week and if nothing happens, Im opening up a dispute with paypal. DONT WASTE YOUR MONEY ON THIS SITE! Its cheap for a reason, and it's not worth it.
Thank you so much for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Although my first order from them was a great experience, my second (and now final) order from them has been a nightmare. I've tried contacting them through their website at least three times about an order I paid for on November 18th, 2013 and have heard NOTHING from them. I've opened a dispute through PayPal because they refuse to get back to me. In case they are reading this, my order number is MM************** and I want to cancel it and my money back.
I can see why people like this site- cheap, cute clothes. But when it goes wrong, it goes horribly wrong!
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have sent you an email, please kindly check it and we will gave you the solution soon.
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We thank you for providing us with important information about your situation. We're very sorry for your concerns and the issues you have raised.
Before you posted this review, we have already shipped the available items out by expedited shipping. For the rest items, our colleague applied a refund for you. But for the spring festival, from 29th, January to 5th, February, so we haven't refund for you on time. I sent your order number to my colleague, she will check this refund for you soon.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.