Sammy DressReviews 6,937
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I bougth 2 itens last year 2013 (around november), On January/2014 I had complanied that I didnt receive my items here in Brazil, and on 01/26/14 they sent an e-mail to me to inform that money would return in 4 to 6 business days and since now I didn't receive the money back. I had opened several tickets on the website and nobody answered me.
Absolute scam! I placed an order /MM*******455/on january 23rd.and it is still processing my order and today is what february 6th! Considering that they wrote ships within 24 hrs under the pixture of the good, the service is Unbelievable! In the meantime, i got two tickets asking about when my orders will be shipped out.No RESPONSE! Now i do understand that chinese new year hit during the period, but this is just UNEXCUSABLE! The holiday should be over by now and i should at least have an answer for my inquiry ehat so called ticket!
Thank you so much for your important feedback. We are always very grateful to hear from our customers.We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Due to the main National Holiday in China (Chinese Lunar New Year), normal service will be resumed on 5th February, 2014.In fact we have already prepared your order and ready shipping out, but for the holiday, we haven't ship it out on time.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
You are a valued customer, and we are committed to providing you with the best service possible.
I ordered some dresses on the 28th Jan. Order is still being processed. I realise that the order was placed during their holidays but i submitted a 'ticket' on the 2nd of Feb and again this morning and am yet to hear back from the company. I am going away on the 21st of Feb and was hoping to receive them by this date. This is unlikely. MM**************
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
You placed this order on January 28th, but from 29th to 5th, February, is our spring festival holiday, and the items in your order are not ships in 24 hours, so we can not prepare your order and ship it.So sorry for this delay, i sent an e-mail to you, hope we can solve this issue together.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Sent off for a really nice top and was sent a completely different one. Emailed them several times but have not had even one reply so beware, their customer service is non existent!
Thank you for your valuable feedback. We always look forward to hearing from our valued customers. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Due to the main National Holiday in China (Chinese Lunar New Year), normal service will be resumed on 5th February, 2014.So we can not reply your e-mail on time. Hope you can understand this situation.We want to our best to help the customers solve any issues. Please check your account and e-mail.
We value your patronage and wish to continue serving you in the best way possible.
Made an order over a month ago, been corresponding with the site and have been told the order was "sent but had to be brought back to the factory for delivery reasons" and is STILL processing. Made the mistake of spending a little too much on this site and I am losing hope of EVER receiving my order. Really hope sammydress actually come through on this. Not impressed > :(
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. I want to extend my sincere apologies for the problems you have experienced.
I checked your name and found so many orders, i'm not sure which one is yours.If you can tell me your order number or e-mail address, i will appreciate, because we want to help you solve this problem, for your order, if you do not want to get it, we can give your a full refund. Really so sorry for this delay.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
I have heard nothing about my order. I'm wondering if this a scam.
I placed an order on January 20th, 2014. My order was supposed to be delivered within 5 business days. Instead my order has been stuck in a status of "Processing" for weeks.
I have created several tickets with SAMMYDRESS.COM but they seem to be ignored. I never get a response even after weeks of waiting.
Based on previous comments I am about to claim FRAUD with both Visa and Paypal to try and get my money back. My order number is M**************.
I do NOT recommend buying anything from SAMMYDRESS.COM
THIS IS A SCAM, THERE IS NO RATING FOR THIS, I LOST MY MONEY AND NEVER RECEIVED MY ORDER, ITS FEB 2014. I PLACED MY ORDER, OCT 2013
Thank you for your valuable feedback. We always look forward to hearing from our valued customers. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly tell me your order number or e-mail address, i will check it for you and solve this issue. For the lost package, you can go to our support center, submit a help ticket, our colleague will help you, resend or refund.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
HORRIBLE. Ordered one item 9 days ago and it says it's still processing. I paid the same amount for shipping as I did for the item so 9 days for processing is crazy. I attempted to get in contact with them via email and haven't received anything back. Sent a "ticket" and nothing. If I don't hear back from them by the end of the day I'll be disputing it through paypal.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. I want to extend my sincere apologies for the problems you have experienced.
I will appreciate if you can give me your order number or e-mail address. I will do my best to solve this issue for you. Due to the main National Holiday in China (Chinese Lunar New Year), normal service will be resumed on 5th February, 2014. I think when you placed an order on our website, we are on the holiday for spring festival, so we can not prepare your order on time, so sorry for this delay, please accept our sincerely apologize.
You are a valued customer, and we are committed to providing you with the best service possible.
I recently purchased some dresses, jewelry and leggings with sammydress.com and I am satisfied with the order. It felt like forever to get my packages, but it was worth it. The dresses are so comfy, the jewelry is prettier than I thought, and the price is extremely good. I would recommend this site to anyone who wants to save and will definitely be shopping back with them.
Ordered on Jan 3rd. They said it would be a few weeks to come in. Didn't receive any tracking at all. Contacted them for info on my order to be told it wasn't in stock. Asked for money back and they ended all correspondence with me. I'm now contacting Paypal to dispute. I WOULD NOT order form this website, it's a total scam and I will be reporting them as a fraudulent website.
Thank you for taking your time to write your review!
I checked your name, found so many orders. I'm not sure which order as you said. Could you tell me your order number or e-mail address, i will check it for you.So sorry for this issue, we will do our best to help you.
You are a valued customer, and we are committed to providing you with the best service possible.
If I requested for expedited services I would expect me getting my items this week. I have not received an email nor call. How can I contact them another way? Because I refuse to wait any longer. If I would have known I would not have ordered. M**************
Thank you so much for your important feedback.
Due to the main National Holiday in China (Chinese Lunar New Year), normal service will be resumed on 5th February, 2014. I checked your order and e-mail, really so sorry for this delay. I replied your ticket, please check it and reply me soon, hope we can solve this issue together.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
I ordered a dress in october 2013 its Feb2014 and I still havent recieved anything. I have tried their silly ticketing system so many times and no response, finally today I got an automated reply from the "My ticket". They have a live chat but warn you not to ask about anything regarding aftersales or tracking your shipment. I found the add on fb and so I am going to contact fb to let them know that this is a scam! Really annoyed. Rosann
We're extremely grateful for your constructive feedback.
I checked your name and found one order M1402012153172287, is yours? This order has been shipped out, because you did not pay the tracking fee, so there was no tracking number in your order. But if you haven't receive your package, you can call us or send an e-mail, we will do our best to solve this issue for you, resend or refund. Please check your account, i sent an e-mail to you, hope we can solve this issue for you soon.
Thank you again for bringing these matters to our attention.
The worst!
I bought online 4 dresses and a pair of earings that were "In Stock". But after 1 week I opened a ticket because the order remained with the same status. So one day after I opened the ticket they told me that none of the dresses were in stock only the earings was available. They told mewith "This order is not preparing well". And that the 3 dresses would be available in 15 days and the last one has no arrive date. "Would you like to wait for a few days? " I said "yes" (my bad).
So I decide to change the 4th dress for another one (I spent too much time choosing another one).
When finally the 15 days were met, the order had the same status.
So the true is that I spent all that time changing that dress for nothing, because they didn't shipped my order anyway.
Once again, I re-wrote again (same ticket) and they told me that "SOME" items were not available yet.
I got so upset, that I asked for a refund. But the answer was: "the available items are sent out. The rest of the items are still not ready for shipping".
It been more than a month since I made my order and I still not receive anything. But my expectations are not too hight at this point.
My recomendation: DO NOT WASTE YOUR TIME OR MONEY IN THIS SITE
DO NOT BUY IN THIS SITE
If you did and you have not receive anything you can "DISPUTE TRANSACTION" through PAYPAL.
Unfortunately it only applies for orders not older than 45 days... :( I have more than 45 days with my order MM**************...
Thank you for your valuable feedback. We always look forward to hearing from our valued customers. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We're very sorry for your concerns and the issues you have raised.And some items on our website sale so hot that they are out of stock when you place the order. We have notice this problem and we are trying our best to improve the situation.We hope we can provide our customers a better service in the near future. For the missing items, you can change it or get refund. Would you mind tell me your order number? I will check the information for you.
You are a valued customer, and we are committed to providing you with the best service possible.
I ordered on the 22 and have yet to recieve anything at all! My payment was accepted within hrs of placing my order. I submitted a ticket havent heard anything at all! Wish I would have found this site before would have never ordered from it. I am completely disappointed.
Thank you for being kind enough to tell us about your experience!
I checked your name, and found this order M1401221006381032 which placed on 2014-01-23.Is yours? I sent an e-mail to you, want to solve this issue for you. Please check it and reply me soon, For the spring festival, it caused us to delay your order, really so sorry for this inconvenience.
We value your patronage and wish to continue serving you in the best way possible.
Items shown as in stock are not always actually stocked. This will cause a delay in shipping and they will not inform you if your items are out of stock. My items were out of stock, so I requested a refund. They replied stating they would offer a refund within 4 business days. It has been two weeks since.
One of their customer service reps contacted me personally and helped me get my refund on my missing items. This sense of urgency was well appreciated. In the future if I were to shop at sammydress, I would hope that they will keep their stock availability updated so that something like this would not happen again.
We thank you for providing us with important information about your situation.
I checked your name and found this order M1401071919086378 which has been shipped out. All items in this order are available.If this is not your order, please send your order number or link to me, i will check it for you.No matter cancel order or ship it our, i will do my best to help you.
We value your patronage and wish to continue serving you in the best way possible.
I think the site have a very nice items to buy and the best thing it's for a very good price, I bought a cosmetic product recently and it's a really good quality, and now I'm waiting for another order, and actually they have a really good support center, I had troubles with the shipping so I contact them and they gave me an answer quickly and tried to help me to solve the problem. I'm going to keep buying at the site.
Waited over 6 months for an order, never received my items. When i contacted customer service the said that there was a problem with customs. I waited over 6 months and was not even contacted when there was a problem. When i demanded a refund they offered to refund 20% i finally got them to at least give me 50%. Its is WRONG to do this to customers! SCAM!
We thank you for providing us with important information about your situation.
I checked your name, but haven't found any information. Could you send your order number or e-mail address, i will check it for you and solve this issue as soon as possible.Or you can go to our support center to submit a help ticket.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Absolute scam! Hidden costs, like extra DHL processing fees, plus customs! I made an order of 45$, payed extra 50$ for quick DHL delivery, a week later DHL calls me and says that in order for me to get the package, I have to pay an extra 85$ of processing fees and custom fees. I stupidly agree, and when I get the 3 items I payed for, the 3 of them are cheap, bad material, poor in every aspect. To make it worse, 2 of them dont even fit me, the size charts in the site are bogus! I measured myself accuartely and at the end, the cloathing doesnt correspond to the measurements.
So all in all, I spent over 160$ for a crappy shirt. I could have bought a Gucci shirt for that... I feel scammed, deceived and utterly disapointed.
Thank you for informing us about your shopping experience.
Could you tell me your order number or e-mail address? I will do my best to solve this issue for you.In fact, the shipping fee on our website is not including the tax, we shipped your order from China, so the tax is out of our control, dependent on your local custom.We also posted this information on our website.
You are a valued customer, and we are committed to providing you with the best service possible.
WHERE'S MY ORDER! No contact no matter how many tickets you send. No tracking the order only to say it been shipped to the GB! God i wish i had found all these complaints b4 ordering... Shameful! Disgraceful way to run a business! Dont go near this site if you have any sense. Have now gone paypal for a refund. Im not waiting any longer,...
We are so grateful for this feedback. It means a lot to us. I want to start by offering a personal apology to the customer affected.
I will appreciate if you can tell me your order number or e-mail address. Because when i checked your name, i don't know which order as you said. I want to do my best help you. Please accept our sincerely apologize.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Would you mind tell me your order number or e-mail address? If i checked your order, i can send an e-mail to you.Or you can go to our support center, submit a help ticket, our customer service also can help you solve any issues.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.