Sammy DressReviews 6,937
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This website is a scam! I ordered two items December 26,2013! 2013! It is now Febuary 9,2014! My order # is M**************, I tried to reason with this company and I have not gotten any responses, not one! I tried to escalate the problem with a dispute from paypal, that didn't work. So now i'm letting paypal take control with this company. No more of this horrible company because i'm through; I will update you guys with news from paypal.
NEVER EVER BUY FROM THIS PAGE (SAMMYDRESS.COM) THIS IS ALL SCAM JUST WASTE OF MONEY. I have order 6 months ago Still nothing the tracking num they gave doesn't even work. So Fraud website someone should sue this.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.We regret any inconvenience or frustration that your experience has caused you.
Would you mind tell me your order number or e-mail address? I will check it for you.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
I find the product sammy dress is so good and he's so cheap, I ordered sammy dress 17 times.
His dress is so beautiful, and watches is very beautiful.
I think everything is beautiful
Sammy dress and reliable
I have ordered my items on January 7th. I have tried to contact the company since then and they keep saying that my items are on their way! Apart from this, two of my items appeared not to be in stock. They asked me to wait and see if they would be in stock. I waited for 2 weeks and nothing changed. I am extremely disappointed with this company! I am addressing this company and I want them to reply to my comment and provide me with the exact update regarding my items. When are they going to be delivered? M**************
Thank you for your valuable feedback. We always look forward to hearing from our valued customers. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We shipped the available items out on 2014-01-19, RB566240875CN can be tracked on http://www.17track.net/index_en.shtml.In generally the delivery time is 7-25 working days, but sometimes maybe delay on the way, need 15-35 wokring days, please kindly waiting for it patiently, hope you can receive your package soon. I sent an e-mail to you, please check it and reply me.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
I love sammydress! I buy all of my jewelry from them and I have also been able to get some really cute purses and shirts from them, as well. The pricing is very cheap and shipping is quite reasonable. I also love the S-Points program. It comes in handy when you want to save on shipping. The only issue is that packages do take a while to come in, but that is completely understandable, due to the fact that the store is based overseas. All in all, I would recommend sammydress to anyone who loves fashionable items for good prices.
I am so dissapointed in this company. I made my order on February 2,2014 and it is now the 8th and the damn status says its still in"processing." I even tried calling their US line and nothing just the beeping sound as if the line is busy! I had faith in Sammydress at first, but if my order doesnt ship by tomorrow Im taking this up with Paypal! Dont think you can just take my hard earned money and dilly $#*!ing dally with your shipping process!
All in all Id say they have no care for their customers, as all my tickets have recieved a useless auto reply. And they are EXTREMELY in-efficient! This may very well be the last time I order here! Thanks for nothing Sammydress! GET IT TOGETHER OR YOUR G0NNA LOSE CUSTOMERS!
Sincerely, a very angry customer!
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
I checked your name and found this order M1402051317323997, is yours? If not, could you tell me your right order number or e-mail address? I will check it for you.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
I ordered one item on January 25th. I ordered this for valentines day and I have no idea how to track this number. My order number is MM**************. Can You tell me where my package is? I have emailed your company about 6 times now and I still have no response. You have a lot of bad reviews for this website what is going on?
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Your order has been shipped out, the delivery time is 7-25 working days, but sometimes maybe will delay on the way, need 15-35 working days. Because you did not pay the tracking fee, so there was no tracking number in your order.We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
I ordered at sammy dres in january and i still waiting for my shippment. I´dont received nothing. I make a disclaimer form at paypal and i wait for a answer from sammy dress. They taked my money but my delivery still missing. What conection is beetween the chinese hollydays and our delivery? No one! And why the company send a private massage and ask me for my credit card or my pictures when the payment was received from paypal? Why? For use my identity or why?.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.We regret any inconvenience or frustration that your experience has caused you.
Please kindly tell me your order number or e-mail address, i will check the information for you. Sometimes if the shipping address is different from bill address, we will ask our customers to provide the copy of credit card, in order to protect the benefits of our customers.So sorry for this inconvenience.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
I love this website, the prices are so cheap and they have a variety of clothes, accesories, shoes, bag, toys! And much more. The shipping cost it's really good 'cause they're in Asia and the shipping time it's faster than i thought.
I really recommend it, i'm in love of the website.
It is the perfect site for cheap clothes, shoes and accessories! They have a very big variedness of beautiful dresses, skirts, blouses and much more! Our communication was excellent and always willing to answer my questions! And of course the products arrived to my house earlier that i expected! I recommend this site for you!
I have ordered form the site up to to 5 times. And while I have also received some some bad stuff, I have also received some extremely nice things, All of my orders arrived although they usually take a month or more but that's understandable because of where I live. I just think you learn to choose the clothes, don't go for the extremely cheap ones, read the fabric type and look at the measurements properly and you'll good. And yes they have refunded be money when an item I ordered was in stock.
I Loooove their stuff! One has to be careful to read the measurements and also the comments and reviwes below in order to know what the product will be like (which I think is absolutely neccessary for every online shopping website), cause the sizing is a bit small but the quality is just awesome with all the items I got. Shipping took 2 to 2 and a half weeks but thats totally fine! Absolutely worth the wait! One of my favorite online shopping websites! :)
This is a scam! I will never buy again!
I ordered so many pieces and paid for it on the 22 January. I then checked paypal and they have cancelled my order without an email or anything. They didn't even refund my money!
I am going to make a paypal dispute against sammydress, and whoever had similar experiences should too.
Order number MM**************
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
I could not found your order on our system, and haven't checked any information about it. I think it means until now we still haven't received your payment. You can contact the paypal to check your account, i also sent the order number to my colleague, she will check the details information for you.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
My customer number wasM************** is a def scam I reported them to the FBI today. For all women who have been victimized please write you complaint here http://www.ic3.gov/. To help with their investigation into sammy dress.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
From 29th, Jan to 5th, Feb is our national holiday, we also posted this information on our website. I noticed that you placed an order on 2nd, Feb, for this time, we can not prepared your order.We have already refunded your money back, please check your account.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
I received some stuff from this order MM************** NONE is good... all torn, not stitched properly and uneven sizes... DO NOT ORDER FROM THIS SITE- this is a huge scam - I asked them to have all the stuff returned and is waiting on their replay let see how that goes and I will update again... if they don't resolved this ASAP I will take all it could to STOP them from doing this to others and doing business like this - website is a DECOY...
The dollar store next door sell better stuff for 1.00.
Update... 2/13/14
I received some stuff from this order MM************** NONE is good... all torn, not stitched properly and uneven sizes... DO NOT ORDER FROM THIS SITE- this is a huge scam - I asked them to have all the stuff returned and is waiting on their replay let see how that goes and I will update again...
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
From Jan, 29th to Feb, 5th, is our spring festival holiday, it caused us to delay your order. But we posted this information on our website. I have already replied your ticket, please check it. Hope we can solve this issue together.We have already prepared your order, just waiting for the shipment, we will arrange it for you soon.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Update: I had been send the other ticket for few days but no one reply please reply me as soon as possible.
Is the worst online shopping website! So sad that I didn't read this review page before I shop. I bought 3 items on 1/3/2013! And now is 2/7/2014 my status is still processing... Is it really need to take more than a month to process? How come you guys can charge it right away but then my item need to take a month to process? And I also sent 3 tickets to complain but never get reply. My order number is M**************. I also paid for expired shipping. If I still don't get my package this month I will sue you guys and I want my money back! I will never shopp at sammydress.com again. This is horrible!
Thank you for your valuable feedback. We always look forward to hearing from our valued customers. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products. Some items on our website sale so hot that they are out of stock when you place the order. We have notice this problem and we are trying our best to improve the situation. We hope we can provide our customers a better service in the near future.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
I placed my order ( M**************) January 12th 2014, on January 15th it was shipped, today FEBRUARY 7TH 2014 I am yet to receive it, I have called multiple times with no response, there 24hr live chat is NEVER online, I submitted multiple tickets and is yet to receive a response. This is frustrating and if I cant get what I ordered I sure as hell want my money back because although there stuff is cheap the shipping is expensive.
Thank you for your important feedback and for letting us about your experience with us. I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We shipped your order out on 2014-01-15, please note your tracking number RR992981451FJ.It can be tracked on http://www.17track.net/index_en.shtml,In generally the delivery time is 7-25 working days, but sometimes maybe the package will delay on the way, this is out of our control, dependent on the shipping company, we also hope you can receive your package soon. For the lost package, you can contact us, we will solve this issue for you, resend or refund.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
I made 3 orders from them i receive only the 1 and they dont want to refund me the 2 orders i did not receive.the refund me the one i receive omg. 4 months now i am sending emails and they makde fun of me for 7 EUROS. Dont buy from them dont trust them
To answer you sammydress to what you said: 4 months now i contact your support and 4 months now you make fun of me that you will refund me the orders i did not receive so i think you dont care about your costumer you only care about the money. Your employyes with names erica and dems told me that they will refund me and 4 months now i dont see the refund.so can i ask you? This is how you help your costumers? WELL DONE
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.If you haven't receive your package, you can contact us or send an e-mail to support@sammydress, our colleague will help you to solve this issue.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Complete scam! Stay away! T I have made 2 orders and I'm still unable to get in contact with them. I want a refund, I ordered on the 25th and my orders are still processing. Im fed up but I can't get in contact with anyone. Complete scam! Stay away. My order numbers are M************** and M**************.
Thank you, we always welcome feedback from our valued customers. We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please accept our sincerely apologize first.We are so sorry to delay your order. For your first order, we have already prepared it for you, and ready shipping out. But the shipping address is different from your billing address in your second order, in order to make sure you can receive your in right condition, we have to confirm your order information first, i sent an e-mail to you, please check your account and reply me, we will solve this problem to you first.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
I have not received my item MS************** and I ordered it jan 1,2014 and it is now feb 5. I would like to know what is taking so long or my money back! I am not pleased with this service!
We thank you for providing us with important information about your situation. Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We shipped your order out on 2014-01-20, RR992779955FJ can be tracked on http://www.17track.net/index_en.shtml,the delivery time is 7-25 working days, please kindly waiting for it patiently. Hope you can receive your package soon.If you have any other issues, you can send an e-mail to our support center, our colleague will reply you.
We value your patronage and wish to continue serving you in the best way possible.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
Please accept our sincerely apologize, for the national holiday, we delayed your order. I replied your ticket, hope we can solve this issue together. Please check your account and e-mail.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.