The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Paid for my order 2/18 with expedited shipping that clearly states with processing and shipping, will arrive in 3-5 days. Order did not ship for 4 days and then I asked them how they expected it to arrive by the 5th day and they said it would be another 3-7 days for arrival. 7 days?! Where did 7 come from all of the sudden? I paid for it to arrive no later than 5 days. Have sent multiple messages since their response on 2/24 and they have not attempted to answer me once since at T*******432 even though their site states they will respond to all inquiries within 24 hours. What a joke. And don't bother with their Email, Chat or anything else, no one answers those either and the links don't even work. This is clearly a scam. I want my expedited shipping charges refunded to me since they didn't use the money to get my item shipped quickly like I paid for.
long story with this one.
i orderes a lot of items. the let me wait for almost two weeks. i placed two problem tickets, none of them were answered. after i made a review here, they contacted me and said that my order hasn't been shipped because one item is out of stock. we agreed on refunding the item and shipping the rest. then they cancel and refund my WHOLE order because i made a cpmplaint here. wow. that is what customers like, just kick them out because they try to get what they paid for. never buying at this website egain.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Regarding your order, we have gaven you the solution in the tickets, please kindly check the tickets, and we will solve all the issues for you soon.
Nearly 3 weeks ago I placed an expedited order. A week ago I emailed asking why my order had not been shipped. They said because I needed to send my identification and copy of credit card although I had placed an order with it before. Now they are saying my items are out of stock. I asked for a full refund. They say it will take a week to get my money back. Today I'm calling the FBI and will call my bank for an investigation, the BBB and the FTC. Good luck Sammydress.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Regarding your order, we have full refund to you via paypal, please kindly check your paypal account about this.
Do not order anything from this site. Stay away. I already paid for my order but it shows that I did not. It doesn't even ship the goods. I DO NOT recommend this site.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have gave you a solution in the email, please kindly check it and we will solve all the issues for you soon.
I, like most of the other people who reviewed, have yet to get a response on my order. So for that fact I cannot comment on the quality of the clothes. The phone number does not work and the chat line is down. Shipping charges were outrageous but I bit the bullet. SOMEONE FROM SAMMY DRESS PLEASE UPDATE ME ON MY ORDER AND EXPEDITE THE SHIPPING. I PAID TEN DAYS AGO (OVER $400) AND YET STILL NO RESPONSE. Order #M**************
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your order, we have sent you an email, please kindly check your email, we will solve all the issues for you soon
I bought several items from sammydress and i'm very happy with that! They look excatly as they appear in the picture... and the customer service is very nice and helpful in every occasion!
I have ordered several items from sammydress.com and was so pleased I have ordered more. The items I have received so far are: funky patterned leggings, a stripey top with colour block long sleeves, a lightweight cotton cardigan with elbow length sleeves, a suede style cross-body bag, and an orange bag organiser. Everything has been good quality, unique and contemporary designs (different from goods in the high street shops) and exceptional value for money. I cannot wait for my other purchases to arrive. I am waiting to receive some jewellery items, a clutch bag, and two jackets. I would recommend sammydress. The items do take a while to be delivered but this is to be expected as they are coming a long way, but they always arrive when due.
Please please do not buy any thing from this web site! This site is a scam, cheap, and have bad customer services. I ordered 20 items for totals of $353.30 and only 7 shipped to me, no matter how many emails you sent to them they don't seem to understand. All my items I order was Sizes XL. I received one items which is a coat and turned out to be Size Medium. I was very disappointed. Send them an email they asking me to took pic and send to them which I did. They email back that they did shipped the correct one. I want to returned and get the size I ordered they even told me that next time choose the right size, I was like what the f**k. They even suggest me that if it doesn't fit me give to a friend. I was like hell no! I asked to get an RMA to returned the items back they wouldn't want me send it back them. I asked for refund for the partial never heard any thing back yet. I have never order from a site that have soo much over stock items like this site. This is outrageous!
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
Please to everyone in the world do not buy from this website I'm from the United Kingdom ordered nearly 3 weeks ago item arrived in United Kingdom last Tuesday I tracked and it says in transit, and it's still saying it's located in transit have messages them numerous times and after reading a lot of bad reviews online and on YouTube I think their just a scam. Conning innocent people out of money! Should be on watchdog and their site closed down. I still have no idea where my dress is and apparently their clothing is bad quality cheap materials. I would just like to be recognised and to locate my item? Would not want anyone else to have my experience. I doubt if they will get back to me. Not happy at all!
Thank you for taking your time to write your review. We really appreciate the feedback.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I have good experiencie with sammydress, the cost are low! The quality goed soms middel quality, but the clothing are sooo cute, nice!. The big problem is the time to receive the clothing. I wait, en wait for my last order... (+ 1 month). But my previous orders i recieved so quickly!.
The site sells clothes at a very cheap price. I was afraid to order at first as many described the site as scam however I bought stuff many times and they always arrived. Sometimes they arrive real fast sometimes they take long but they do arrive. I even got a refund for a dress that was out of stock. They never tried to cheat me or anything of the kind. I am always happy with the price I pay for my purchases. I always paid with paypal.
I must admit i love this site. I have shopped there severally and i always get my good in time. And they are also of very good quality and affordable too.
GlamourZONE
I'm very happy and satisfied with the quality and the price of the articles that this site provides. The customer service is very good and extremely helpful. I got all my products on time as they mentioned. In all this s one of the best sites to shop from! :)
Sammy dress is greats online store. They have a lot of pretty clothes.
I love sammy dress website. I have a good experience with sammy dress website regarding the quality of products and customer service. Infact all its products are quality based. Although it is online doing shopping but due to its high efficiency and quality products it is better than doing market shopping. I definitely appreciate the business with sammy dress website.
Sammy Dress is a fantastic website to do some online shopping. Not only does it provide a lot of variety, but the items they offer are very inexpensive. Which is amazing considering the level of quality you get. I was a first time shopper and the items that I received looked very much like I expected them to and fit really well. However, there was an item missing from the package I received. I contacted their online support center and the person that responded to me was very friendly and helpful and the missing item was shipped out right away. It should be noted that shipping does take some time, but the wait in my opinion, is completely worth it. Overall, my experience with Sammy Dress has been a positive one, and I would definitely recommend this site to anyone looking for affordable fashion!
I just had my first experience with Sammy Dress and I was mostly pleased. The order was promptly sent and very well packaged. I am enjoying many of the items that I ordered, particularly the wig. I haven't washed it for the first time yet, but it is soft and easy to manage right out of the package. The color also matches the pictures perfectly. The fibers feel thinner than I expected, but it is really great for the price! It fits well on the head and, although I didn't have to trim it because it was the perfect length for my face, the bang/fringe is a nice and easily manageable style that would be easy to cut a bit shorter if needed. I am very pleased with it and the purchase overall^_^ I will be shopping with Sammy Dress again
I recently order from sammydress.com and I am really happy with my purchase that I brought. I was unsure at first but reading some review made me change my mind and I'm glad I did because service on sammydress.com was easy to browse and everything on there was super cute and low price means great buy. I would buy from sammydress.com again any time.
It was pretty good. Received the item as expected.
Horrible site! Total scam! I paid a ton for shipping and expedited shipping, my order was never even shipped! So I went to cancel my order and get a refund, I submitted more then one inquire ticket and never heard back from them! The customer service number doesn't work! Heres my order number. Tell me when I will get my refund?
M**************
Thank you for your important feedback and for letting us about your experience with us.
I want to extend my sincere apologies for the problems you have experienced.
Regarding your order, we have arranged the full refund to you, and our colleagues will refund you in 3-5 working days, please kindly wait.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We have gaven you an explanation and solution in the email, please kindly check your email, we will solve all the issues for you soon.