The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
A coworker and I placed an order together to try to save on shipping, which came out to $76.22 anyways for 21 items! We recieved the order in two packages and were missing 6 items. The clothes are JUNK. They are made just as cheap as what you pay for. Normally if you are unhappy with a product, you return the product and get a refund. Our order comprised of $131 in merchandise, and $76 in shipping. When I tried to contact the company (which you can only do through e-mail) to request a refund they said they couldn't. We placed the order in December, and I have been fighting with them ever since. They have offered 20% off on my next purchase, and minimal refunds of $35 which didn't even cover the items that weren't shipped! This place is TERRIBLE, the customer service is TERRIBLE, the shipping was OUTRAGEOUS. DO NOT ORDER FROM THEM!
The first time i ordered it was during their festivities in february 2014 but after their termination, exactly the next day they shipped my order and i received it after 10 days! Thought that i live in europe it was quickly. I am pleased of the material the items i order has, and the things i picked is lovely! I got also many compliments!
I couldnt find here so cheap staff and stylish! I order for second time and i am waiting already 20days to ship them. I communicate with them and they wait some staff until 21march. If they solve this problem of processing time and they make a better package like a box or something else it will be a fabulous cheap onlinestore!
For the moment if you order for them you have to be patient!
So make a plan for your orders! I order now the clothes i know that i will need and have them for late spring and early summer!
For know i am pleased shopping by samydress even their huge delay...!
One month after the payment They dsent my order. I asked several times about it and NO ONE answered me, not even once. I had no answers to my questions (they promise response in 24 hours, I had no response for weeks, I sent many messages) Now I have my order here and one dress is left. I don't know how to open a dispute. I tried to talk with them but I have no answer, This is horrible. I feel anger all the time. I expent 150 USD and no one care.
A me piace moltissimo sammydress, poichè mi permette di vestirmi bene e fashion con prezzi low cost che non troverei mai qui in italia! Ho sempre scelto la spedizione Flat, e le cose sono arrivate anche prima del mese previsto, ben sigillate.Ho fatto tantissimi acquisti da li e mi son sempre trovata bene e continuerò a comprare perchè non troverei mai cose così carine e così a basso costo nei negozi.Per quanto riguarda le taglie a differenza di molti devo dire che io mi son trovata bene, poichè utilizzo la M in italia e su sammydress ordino sempre la M, forse dipenderà dai capi.Se volete vestirvi bene e poco prezzo è il posto giusto, i bijou poi sono stupendi e freeshipping, non vi preoccupate dei tempi di spedizione, perchè il vostro amato pacchettino arriverà :)!
I like this site now that I know its not a total scam and my only complaint thus far is that it takes Forever! To get to you. I kept seeing all this cute cheap stuff pop up on pinterest and it kept taking me to this site. I loved a bunch of items on sammydress and finally decided to buy 2 cheap things just to make sure it was legit and I paid through paypal to be safe. It took forever and a day to get the 2 things I ordered, about 3 weeks maybe 4 but I did get everything and the 2 items were exactly as described. There was a few stray threads hanging from the dress but it was otherwise in perfect condition and the bracelet was just like the picture. I would order from them again but always pay through paypal, pay the extra $2 for tracking, and don't order anything you need right away because it wont happen
Bought a ring for my mom, took awhile to ship but the item/product is great. The prices on Sammy dress.com are very very cheap. I recommend Sammy dress.com there is something for everyone.
I have found out about sammydress.com last year, and so far I have made more than 10 orders, so you can conclude that I am very very happy with their service and the type of products they offer. The shipping is mostly very fast, but if something is not arriving on time it is not their fault, it's the post office fault, and the weather conditions may affect delivery as well.
The customer service is very good and fast. If they don't respond on time, it's probably because it's the weekend or some national holiday, so please try to be patient.
I highly recommend purchasing from this site, you won't be disappointed!
You can demand a full refund if you have wait for then 30 days and no shipment details just by simply calling paypal they will be delighted to look into your case. Normally first shipment sammydress will ship you in time by the second or third time you purchase it will take more then 2 month and most of the time inform you out of stock. Btw if you have notice most of the "good review" are fake account which happen all on the same day. # justsaying. Alway take note when ordering online. Some just out to scam you.
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please kindly gave us your right order number, we will check it and solve all the issues for you soon.
I'm reading other people's review and yikes! I feel bad for there horrible experience. I am lucky enough to not have any terrible experience and (knock on wood) I plan on never having any. Whenever I purchase an Item I make sure to buy the tracking and insurance. With the tracking I use USPS.com & http://track-chinapost.com/startems.phpto to track my item and it's accurate.
Whenever I have a question about an Item they always get back to me. I am literally on this site any chance I get. I look at everything and wow I want to buy the whole thing!
The prices are cheap and I've gotten great quality for it. The shipping is added and I've always hate paying for shipping! I always try to look for Promocodes to try to eliminate the total cost and make it as low as possible.
I've gotten my items in a reasonable time. After all they are coming from China. I've brought 3 items and I plan on buying more and more.
I bought two time from this site. First time i bought a necklace that arrive 4 month later... But it arrived! Second thime i bought 2 pairs of shoes and they arrived in time, very good shoes. I only think that customer services need to be improved, shipping costs need to be lower but until now i'm satisfied.
The sizes run a bit small but I have bought several things from them and they are all exactly what I was expecting. The shipping is also slow but that wasnt a big deal for me. Despite what people on here have been saying, Sammydress has supplied me with very adequate costumer service. I will definitely buy from this site again. They are sooooo cheap!
I ordered 5 blouses. They were delivered within the specified timeframe, they fit me well and the materials were of good quality. I would recommend the site to anyone :)
Ya he hecho dos órdenes ya a esta tienda y nunca he tenido ningún problema. Los productos me han encantado! He comprado una bolsa, un reloj y una chamarra y todo me ha sorprendido por su excelente calidad y a un bajo costo. Además de que sus diseños son muy originales. Recomiendo esta tienda al 100% y yo seguiré comprando ahí sin duda alguna
I purchased a bunch of amazing things from this website and they were not only great priced, i mean serious deals! But they were really amazing quality, defiantly wont be the last time i shop here. Not to mention there fast delivery even world wide i was happily surprised.
Its a good place to find something unique and outstanding for any ocation. I was kinda surprised how cheap everythig is and I had doubts the quality would be good, but in time I ordered a lot of things from there and some things were really nice, stylish, comfortable and in good shape and material.
So the price dont bite and you can find some really good deals.
Although, there is some drawbacks like: Shipping prices which are high, (even if you are from Europe), also I had some shipping problems (waited almost 3 months for one package to arrive)and once I missed an item in my package,(ofcourse contacted the support it was quite quick response that they send it with a new package).
To sum up everytging I recommend to try sammydress, youll definitely find something your taste.
The first time I ordered a boots but I didn't receive it for weeks because they were out of order which it did not said on the website so I emailed them. Thank god they emailed me back gave me the refund and also 8% off coupon. This second time which is February 27 2014 I also ordered a shoes and a dress. I paid for insurance and the shopping for over $20 and it is still in process and have not been shipped and it's been mover than 10 days. I've been emailing them and calling but there's no answer. If this is the only way to get a reply from sammydress then please have my order ship right away or refund the money back to my bank account.
I already read many of sammydress reply to other customers and sammydress reply the same to every other customer so please do not give me the same answer as other customer.
My Order. # MM**************
UPDATE**** This is ridiculous. I thought writing a review on here they will reply but I don't see any reply on my previous review on here. This is my worst experience shopping online. My order # MM**************. They took the money very quick and sent me an email says as soon as they received the money they will mail the items right away but it's been 2-3 weeks and it's still in processing as I check my account on sammydress. None of the contact works, live chat sucks, phone number sucks, email no response. Everybody should not shop on this site unless you want your money get taken but not getting what you want.
Thank you for your review, and we are very sorry for all the inconvenient we cased.
Regarding your order, we have shipped it to you, the package number is 13948705854495, please kindly wait for more days about it.
I paid for my order on the 17th of Feb 2014 and I have not heard anything, I have emailed and sent complaint tickets. I want to know where my order is because I paid extra to have it fast tracked. So much for having excellent service? Having to almost wait 1 month even tho I paid extra to have it fast tracked is not good service to me. I am really really disappointed. ALL IM SEEING IS APOLOGIES SAMMY DRESS. I DONT WANT YOUR APOLOGY I WANT MY ORDER THAT I PAID FOR AND SO DO OTHERS SO DO SOMETHING ABOUT IT. Ive sent my order to you now sort your CRAP out.
It's been 2 weeks and my order still says it's processing. I paid for expedited shipping. I'm concerned because I haven't gotten any feedback about my purchase. Please inform me about my order status immediately! I also have another order with the same issue. I love everything in the site but there is very lack of communication!
Order # MS**************
Order # MA**************
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Regarding your orders, we have shipped them out, the tracking number is 5203622056 by DHL.
Please kindly wait for more days about them.
I love this website! Everything is super affordable and comes in good quality. My only complaint is how long it takes but that's expected. I would recommend this website for anyone
This is a great site to shop on. When I discovered it I instantly started shopping, it's easy to navigate and they're great when answering any concerns.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Regarding your order, we have checked it, and gave you a solution in the email, please kindly check it and we will solve the issues for you soon.