Sammy DressReviews 6,937
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Finally recieved my dress to find that it had a stain on it. Can't contact company by email.
I never receibed my dress almost a month that I made the order, I will never buy at this junk webside
Dear lidia,
Thank you for notifying us of your complaint.
We are here to assist you to check the the package status.
Would you kindly contact us and offer the order number please?
To contact us in the most efficient way, please click the link: https://support.sammydress.com/ticket/ticket/index
Send us a message with the title "SJ + your order number + your concerns".
Once the issue has been confirmed, our Customer Service Center will handle it swiftly.
Thank you for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered and got tracking number from bpost but has shown same information for 6 days now. Nothing moving.
Dear David,
Thank you for notifying us of your situation.
In order to check the status for your order. Would you kindly contact us and offer the order number please?
To contact us in the most efficient way, please click the link: https://support.sammydress.com/ticket/ticket/index
Send us a message with the title "SJ + your order number + your concerns".
Once hearing from you, our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
It has been almost 3 months since I ordered from them. It says the order has been shipped but it is now March 2016 and I have not received anything. I filed a complaint and I got a standard reply to wait 45 business days. It is way past 45 days and nothing. I don't know if I will ever receive the item or get my money back.
Dear Cheerie,
Thank you for your recent message.
We are here to assist you to resolve the issue. Would you offer the order number so that we can check it for you please?
To contact us in the most efficient way, please click the link: https://support.sammydress.com/ticket/ticket/index
Send us a message with the title "SJ + your order number + your concerns".
Once hearing from you, our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I am very pleased with everything I have received from Sammy Dress, everything I have gotten was true to size and was made with good quality, they have timely shipping and wonderful costumer service, I would recommend anyone to shop here and I plan to shop here again soon.
Ordered a few bathing a suits January 29th. Put in multiple tickets to see where my products were weeks later. They just kept telling me they were on holiday for the Chinese New Year which backed up all purchases. However, they never stated this on their website when I went to buy the products. Just received another email from them today on March 8th, stating my items would be here in 10-25 days. We'll see. Either way would never order from them again. If I'd ordered these in the summer I would've been royally screwed. Not worth the cost at all for all the hassle. No matter how low price. I neeeeever write reviews and this site was that bad I went out of my way to write one. You've been warned
Dear Emily,
Thank you for your recent comment.
We wish to apologize for this inconvenience.
We have informed the festival information on the home page on our website.
In order to resolve the delivery issue, would you offer the order number so that we can check it for you please?
To contact us in the most efficient way, please click the link: https://support.sammydress.com/ticket/ticket/index
Send us a message with the title "SJ + your order number + your concerns".
Once hearing from you, our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I placed an order and was charged through PayPal. 2 days later I received a request from SammyDress.com to send in identity verification. They asked me for either a photo ID or past bill showing my address. Unfortunately for them, I wasn't born yesterday. If this isn't an attempt at fraud, I do 't know what is. I will be calling my bank to stop the charge and reporting them for the attempt at identity theft.
Dear Sandra,
Thank you for your message.
We checked there is an issue concerning your payment.In order to keep your account safe, we need to verify the issue at first. Please check the detail here: http://www.sammydress.com/payment-verification.html
In order to resolve the issue in a better way, please log in your account”My ticket” to keep in touch with us.
We would try our best to assist you.
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
I placed an order on sammydress.com on February 12th (2016) and paid expedited shipping. I recieved some horribly patched together crap that is not even close to what I ordered yesterday on March 7th (2016) and as soon as I went to contact the site about my order I was BLOCKED from my account! I had emailed three registered emails that I found online two weeks ago because I never got the tracking number I paid for, called a supposed registered customer service line for it and an automated system told me to leave a message. Luckily I only spent 40$, but DO NOT USE THIS SITE.
Dear Joy,
Thank you for your letting us know your situation.
Please kindly check if you have logged in your registered account and filled in the right pass word.
About the delivery issue, we are here to assist you to resolve it.
Please kindly contact us and offer your order number.
To contact us in the most efficient way, please click the link: https://support.sammydress.com/ticket/ticket/index
Send us a message with the title "SJ + your order number + your concerns".
Once hearing from you, our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
Clothes are too small. XXL is about a man's medium. See picture
Update: I was contacted by the folks at sammydress. I do believe they have a goal of addressing customer issues. They did so with me, and I give them credit for it. However I still think if they are going to try to grow their business in North America they have to realize that Asian XXL will not work here.
Dear Alan,
Thank you very much for your recent comment.
Glad to know that you satisfied with our service.
About your value advice, we would reflect it to our manager.
Please rest assured that we would continue improving our service.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
Wish I saw this site sooner. I just ordered from them for a wedding. And paid for the fast shipping! I hope I get it in time! Or my bridemaids wont have dresses.
Dear Brad,
Thank you for your important feedback.We apologize for this inconvenience caused.
We are here to assist you to resolve this issue. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I am prepared to get what I pay for and that is the case with this company. BUT what I would like is an item to look like the item I ordered. I have made to large purchase orders from Sammy and sadly the only items that are close or acceptable are the scarves, bracelet and a lamp. The clothes range from different color to looking completely different than the picture... so disappointed. What's worse is Feb 16 paid extra for expedited shipping and still waiting for Bike LED lights and just received a blouse ( I think it was anyways), yesterday. Regular shipping should be up to 45 days...
In the beginning I followed through their problem solving ticket procedure... nothing ever was solved. I was basically told to wait. After a bad review they did finally extend a partial refund o my first order, which I appreciate but they never ever contacted me to discuss actual problem, I am not sure why they chose that amount to refund. The website is not friendly nor does it support good communication.
I cannot recommend this site as it has been a exercise in frustration.
This is sad as I think that if there was some service and communication many problems could be solved and they would be a more reliable online retailer.
Dear Patti,
Thank you for notifying us of your complaint.
About the issue you have raised, we have a communication ticket with you on our support center.
We have taken care of this issue.In order to resolve the issue in a better way, please keep in touch with us and we would try our best to assist you.
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
I posted earlier about me never getting my clothes or money... Well they finally gave me my refund... I feel like the customer service problem deals with the language barrier but it still took 8 months... Smh but I've ordered from them again... and I did like most of my order... a couple things didn't come cuz of back order that I didn't hear about until after... I better get them too... Jus pay attention to size chart and customer review and photos to make a realistic decision whether to bye it or not
Dear Maria,
Thank you for your recent message.
The popular items are sold out very quickly in a short time.
Glad to know that we have assisted you to resolve this issue.
Please rest assured that we would try our best to improve our service in all aspects, specially regard size and quality.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I placed an order it took two weeks to deliver and my dress was missing! You can't email them you call the number and I've left numerous messages with no response!
Dear Dimitra,
Thank you for your review.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to verify and resolve the issue, we need your assistance to find your order number.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
- false advertising
- horrible sizing (if there is any)
- worst quality of products I've ever seen
- exaggerated shipping cost
- takes years to deliver
- customer service that is no help or service at all, just standard phrases
- you have to fight to get your money back, they only offer stupid "sammypoints" or partial refunds
- cheap, cheaper, sammydress
Dear customer,
Thank you for your message.
About the issue you have mentioned, we really want to assist you to verify and resolve it.
Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
Please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
It's there were a negative I would but it their business is a scam there's absolutely no response when you try to contact them DONT ORDER I spent over a hundred dollars and I can't get my money back the clothes smell like they have been stored in a room filled with people who smoke all day. Smelt disgusting horrible horrible service
Dear Aviana,
Thank you for your recent message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the issue you have raised, we feel sorry for that.
In order to verify and resolve the issue, we need your assistance to find your order number.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
If I could give a minus 0 for a review, I would! Terrible quality, terrible service, terrible contact/response. Terrible company. A bargain us not always s bargain. Stick with USA made!
Dear Karen,
Thank you your feedback.
We are always responsible for our customers.We are regretful that you feel like that way.
In order to verify and resolve the issue you raised, we need your assistance to find your order number so that we can check it.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 2 dresses both came at time but both didn't look like the picture one was dirty and a piece was missing
Dear Rudy,
Thank you for your message.We apologize for this inconvenience caused.
About the quality and the delivery issue, we need to verify it at first.
Unfortunately, we cannot find your order record in our system right now.
In order to resolve the issue, please contact us in this way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
The prices are enticing but the products are horrid. Materials are cheap, thin, see-through fabrics and the sizes are idiotic. The 5X would fit an 4.5' tall 60 pound anorexic. I have no idea why they advertise plus sizes since they do not have them. Because it gets more gullible buyers, like me! I guess I am used to a little more integrity than these people have.
And ALL of these 5-star reviews have to be bribed. NOTHING is "true to size" - I have ordered 4 items and all have been ridiculously wrong sized. Never again.
Dear Carol,
Thank you for your message.
We regret things did not work well for you.
We always try our best to serve our customers. About the issue you have raised, we need to verify it at first.
Unfortunately, we cannot find your order record in our system right now. Please contact us in this way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress and night gown, as previous reviews have stated, you get what you paid for. VERY cheap material, nothing like what the photo portrayed. I attempted to find good information on how to obtain a refund. Of course the phone number that is provided is an answering machine, I will be shocked if I get a return call. Majority of places send return information with the produce, not Sammydress. I'm sure they want to make it as difficult has possible so you won't bother. This is the first real vacation I've taken with my family and wanted to look nice. Not only is the clothing a disappointment but at this rate I won't even be able to put that money towards something that may work better.
Dear Shay,
Thank you for your message.We feel sorry for your situation.
Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the issue you have raised, we really want to work with you to resolve it.
Unfortunately, we cannot find your order record in our system right now. Please contact us in this way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
I wasn't sure about Sammy Dress at first but I have to say that I had an overall very positive experience with them.
I ordered a variety of clothing and household items. I ordered several shirts, a skirt, a drink dispenser, and puppy rain boots for my dog.
The site has a size guide which I would recommend you follow to ensure that you get the right size. I am normally a size M/L in US stores but on this site I need to order between a L/XL/XXL depending on the item.
All of the items came exactly as described and a much higher quality than I was expecting for the low price. I also love that they have a wide selection of styles which is a nice change from shopping at a typical box store locally.
All of my items arrived in good condition and on time with the exception of two items that were so popular that they were temporarily out of stock.
However, after messaging sammydress I was reassured that the items were simply out of stock at that moment but that they would be coming if I choose to keep the order. They were extremely polite and offered me a full refund for the missing items which I personally chose to go with. However, I have no doubt that had I not chosen this I would have gotten my items as soon as they were restocked.
I also like that you can choose to have an account on their site which can earn you S-Points which can be transferred into free items or nice discounts on items on their site.
I will definitely be purchasing from Sammy Dress in the future and I would recommend it to anyone who wants great clothes for a low costs.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Prom Dresses Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vickie,
Thank you for your important feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We look forward to hearing from you.
In order to verify and resolve the issue in a appropriate way, please contact us here: https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns".
Once the issue has been confirmed, our Customer Service Center will handle it swiftly.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/