Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Their service sucks. I placed an order in January, now its march, paid extra for fast shipping and i still have not received my product. Everything is back logged. Then you ask for something else. Same story. Never again!. Im still waiting on my product. After more than an month they send you a coupon code for your next order. I dont want a coupon, because I will never place another order with them. It was supposed to be a gift. That birthday is long gone. Dont know how they run a business like that! Worst!
The pictures of the clothes this company supplies bears no resemblance to what you receive. Don't bother to raise a ticket with them; they simply ignore it. Then they make you return the rubbish garments to China when the original was received from Germany. Please have absolutely nothing to do with them... you have been warned!
Dear Customer,
Thank you for notifying us of your complaint.
We are always responsible for our customers and we always reply messages within 24 hours.
We will not ignore any ticket.
About the issue you have raised, we really want to work with you to resolve it.
Unfortunately, we cannot find your order record in our system right now. Please contact us in this way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress has never delivered on more than $130 worth of merchandise in about 8 months. Moreover, they went on the review site and pretended they had resolved my issue but nothing was ever resolved. I suspect the reason they make it so difficult to resolve problems is because they have no interest in truly resolving them.
-Carmen
Dear Carmen,
Thank you for your feedback.
We are always responsible for our customers and we are regretful that you feel like that way.
About the issue you have raised, we need to verify it at first.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
Unfortunately, we cannot find your order record in our system right now. Please contact us in this way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I placed an order in December and i am still waiting. Its absolutely ridiculous. I have contacted them through their site and requested my miney back but all they say is its on it way. They are downright robbers. I am goung to have a look and see what I can do legally. Don't buy from them!
Dear Katherine,
Thank you for letting us know your situation.We apologize for this inconvenience.
We really want to work with you to check the order status.
Would you kindly offer your order number please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I emailed them to send the package and my money back and the just email a ticket number but no information about where to send the package.
No user friendly.
Dear Aj,
Thank you for the recent message.We apologize for this inconvenience.
We need to verify the issue at first.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
Unfortunately, we cannot find your order record in our system right now. Please contact us in this way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I order two month ago and i paid more for 8 days delivery but i never received my order. Dont buy anything from them.
Dear Karim,
Thank you for letting us know your experience.We apologize for this inconvenience.
We really want to work with you to check the order status.
Would you kindly offer your order number please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I am very skeptical about ordering off the internet anyway saw a wig I liked they tell you that you will receive your product 3 - 10 days I have not received anything yet I will be calling the Better Business Bureau on this company so people will know not to order or waste their money they should REFUND money back because is not theirs you don't have the product return the money plain and simple what type of Bull is this. Really!
Dear valarie,
Thank you for your message.
We are always responsible for our customers and we are regretful that you feel like that way.
We really want to work with you to verify and resolve the issue.
Would you kindly offer your order number please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
This is a follow up to the review I had written the other day. Apparently SammyDress saw my review on sitejabber. I have been trying to contact them since last Thursday regarding a dress that I had ordered. Today they wanted me to give them my receipt and or invoice number for them to straighten this out. I tried 3 times to log into customer service and give them the information requested. Wouldn't go through. According to what I could read about my account my order has shipped. That's the fastest shipping in history. Like I said in my previous review, I was told by email 3 hours later my order had shipped. Amazing, right?
I called my bank and am requesting that the charges be reversed because this is a fraudulent company. They are not located in Rancho Cucamonga, Ca as stated. I believe they are located overseas. This is a scam company trying to pull themselves off as being located in America.
In browsing thru the website even shoes are not in American sizes and they don't show a conversion chart.
I think the people that give this company 5 stars are fake. Everything else I've read has been bad reviews. They go by several different names...
Buyer beware. Check reviews before buying online...
Dear Linda,
Thank you for your comment.We wish to apologize for the inconvenience caused.
1)Please make sure that you have logged in your account before you try to contact us.
2)About the shipment, if the item is available, we will arrange the shipment as soon as possible because we need to consider the efficiency.
About the size, we did have a size chart for the product. Please refer to it before you place the order.
In order to verify and resolve the issue in a better way, we need your assistance to find your order number.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
My order arrived within a month. Looks just like the picture. Quality of the material is so good. True to size, please use the size chart indicator. Dress was a bit short which was totally my fault as I didn't see the dress said mini however it still looked awesome with a good pair of skinny jeans and heels. Will definitely be ordering again from sammydress.
I've ordred one dress from sammydress and it's my prom dress! I was worried about it, but it turned out to be awesome! The dress fits me nicely( you have to measure and order accordingly to their mesurment charts), its a great colour, just like the pictures, and price is the best part. The shipping took less than 5 days!
Ordered two dress's - one came really quickly and I was impressed until I tried it on, they must get muddled with the crappy templates when making the dress, so disappointed! As for the second dress, I waited and then asked for an update and I was advised there was delays, again so much time passed and I had to wait over half an hour to speak to someone on live chat but that is not the worst part, I had explained about the first dress and advised I wanted a refund for the second. The only response I got was that I would have a refund the second dress. I had responses, No Apology? And only then did I get one, 'justin' as no customer service skill what so ever. Would never order from them Again. AVOID
Dear Kimberley,
Thank you for your feedback.
We wish to apologize for any inconvenience.
We really want to work with you to verify and resolve the issue.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
I loved shopping from Sammy Dress! Shipping does take quite a long time. But I was very pleased with my orders. I would recommend Sammy Dress to anyone.
I ordered something from them that their website said should only take 7 days to arrive... 4 days later it was still showing as "PROCESSING" online... I contacted them via their helpdesk online to be told they couldn't get it to me for another 2 weeks. I cancelled the order and then surprise surprise, within a week, my Paypal account I'd used for the payment gets used for over £270 of goods... The ONLY website I'd used was SammyDress... too coincidental for my liking. Use this dodgy firm at your own risk!
Dear Mike,
Thank you for notifying us of your complaint.
About the issue you have raised, we need to verify it at first.
We are always responsible for our customers.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
Unfortunately, we cannot find your order record in our system right now. Please contact us in this way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Well I should know better when ordering from overseas, Im a XL and the what I got were for a 12 year old, I do not suggest using this website unless your size is petite size for all sizes. Seriously bad business lies about there sizes. This was my second time ordering and gave the clothes away to a small petite person.
Dear Brigette,
Thank you for letting us know your experience.We apologize for this inconvenience.
Please kindly refer to the product size chart before you place the order.And i inch = 2.54 cm.
We really want to work with you to verify and resolve the issue.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
I saw a sammy sponsored ad on facebook and decided just to browse but I was quite impressed with not only the variety of styles but the fact that had good clothes in plus size which is usually the issue with online sites. I love that the customer service personnel are quick to respond to any queries and send reminder even when I forget i had a problem that they needed to resolve :). Ive bought at least 20 items from this site and all of them get a lot of compliments when I go out. To the friends I gave some of the clothes to, they were so elated as these styles cant be found easily and for such a good price in Jamaica. My favorite thus far is Sexy See-Through Lace Crop Top and Solid Color Bodycon Skirt Twinset For Women http://www.sammydress.com/product*******.html it was a little big for me because I lost weight since I purchased it online but to this day it still looks wonderful and im always tempted to buy another one :D. Chic Lace Spliced Plunging Neck Sleeveless Black Bodycon Midi Dress For Women was also another favorite.
The jewelery pieces I bought were also unique, affordable and durable. This si one of my favorite thoughts and the only site that im 90% sure i'll get all I want.
The subject explains everything! Sammy Dress online shopping is one of the most easiest, convenient and cheapest online store that I've visited so far! I can get basically almost everything for my apparels, household items and many more at a good rate! As for the shipping time, i think it is quite reasonable and not too long to wait depending on the country you live in. Overall im a satisfied customer of Sammy Dress online store! The quality of the clothes that I bought were all good and arrived exactly like what you see on the photo. Payment transaction was smooth! Will come back for more! :)
Horrible! Never again be honest if you want my money!
Dear Becky，
Thank you for your feedback.
We wish to apologize for this inconvenience caused.
About the issue you have raised, we need to verify it at first.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
Unfortunately, we cannot find your order record in our system right now.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
Over priced delivery prices. I bought $200worth of clothes and was charged $100 for shipping. Finally got the clothes and they were too little and too thin. And only received a portion of my order. My curtains are made from thicker material than these clothes. Fake customer survice number, So im out $300. Thinking about contacting Trouble shooter
Dear Jacquetta,
Thank you for your feedback.We wish to apologize for this inconvenience caused.
1)The shipping fee is charged according to the charge standards of the shipping company and it is charged by the shipping company. For more detail information, you can log in their official website.
2)We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to resolve the whole issue in a better way, Would you provide us your valid order number and detail information about the issue please？
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
Ordered 5 items got three, never received the other two and no acknowledgement from the company. This is a horrible place to make any kind of purchases. Their sizes are way out of of any sizing I have ever seen. Their XL would fit an 80lb teenager. Disgusting customer service. Do not purchase from this ripoff of a company.
Dear Charlene,
Thank you for letting us know your experience.We apologize for this inconvenience.
About the size, please kindly refer to the product size chart before you place the order.And i inch = 2.54 cm.
About the delivery issue, we really want to work with you to verify and resolve the issue.
In order to resolve the whole issue, would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress and it was awesome, the price was good. I will continue to order from sammydress. They have answered all my questions in a timely manner. I have even told my friends of this place. MB************** Feb. 4,
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear shalita,
Thank you for your recent message.We wish to apologize for this inconvenience.
About the issue you mentioned, we need to verify it at first.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
Unfortunately, we cannot find your order record in our system right now. Please contact us in this way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your cooperation in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/