Sammy DressReviews 6,937
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I need to have a phone number that has a working message system or a live person! It says memory full when I call! I never received my order!
Their customer service team were friendly and helpful. My issues for sizes had been resolved soon! Thanks very much! Your guys are top!
I first went through several online store to check for the best price and I found Sammydress. Their prices were very low I even doubted the quality of their products. But when I ordered a baseball hat, it was so good, stylish and of the highest quality I have ever seen. I hence forth trusted Sammydress and its now my number one stop shop where I get high quality outfits.
I ordered from Sammy dress on 1/30/16. I ordered a dress and a bathing suit all at the same time. I paid the extra for a tracking number and package protection and then waited. I waited for almost an entire month and my order was still processing. So I tried calling them, leaving several messages with clear contact information, sending several help tickets via their website, and even tried live chat a few times. Their phone number provided, goes straight to an answering machine or rings and then the answering machine picks up. The help tickets I sent would say received but never were answered. With the live chat I finally got in touch with a representative who told me the items I had ordered a month earlier, would be shipped out as soon as they were available. Now, I have done some online shopping and most of the time if something is not available it will be taken down or say "out of stock." I finally recieved a package from them on 3/14/16. I opened it to find no bathing suit but just the dress. The dress had a few places in stitching that were messed up, the fabric was very heavy and it was way to big(which seems to be the opposite problem that others were having) I checked my email to find they FINALLY reached out to me, just to give me an automated message stating that the bathing suit is not available at this time and they can give me store points for it (yeah... no thanks.) I asked for a refund to my bank card and they refunded me a "partial" refund for less than the dress itself cost! Ordering from their site is like gambling with your money and customer service gets a thumbs down from me.
Dear Kelly,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We look forward to hearing from you.
We always reply messages within 24 hours. Please kindly check if you have submitted a ticket in the right way.
The popular items took more business days to process. Usually, the processing time can affect the dispatch time. This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
We regret things did not work well for you.
We need to verify the issue at first. Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
We look forward to hearing from you.
Sammydress Customer Service
http://www.sammydress.com/
I purchased a Black Bell Bottom Sleeve Dress and a pair of Vogue Abstract Print Wide Leg Pants For Women from Sammy Dress and could not be happier. The garments were excellent quality fabric and well constructed. Taking into consideration that their sizing is different from American sizing I took all that into consideration and ordered the size that was best suited for my size and shape, both items fit very well. I received the items much sooner than expected and in excellent condition. Customer Service was not needed during the process of the order, but they have been excellent in making sure that I received the order and it was to my satisfaction. The overall shopping experience online with Sammy Dress has been the best online shopping experience I have ever had. Look forward to placing my next order.
I ordered a package and expecting the status of the my product. The site shows nothing still. Atleast there should be someone from customer service team should provide us the status of the delivery time everything. Should we wait for a month for singe package?
Dear poorani,
Thank you for your recent feedback.We wish to apologize for this inconvenience.
We are willing to assist you to check the shipping information. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I'm seeing horrible reviews all over the site, and I'm sure they are true. I have a friend who experienced many of the same problems. Also, SammyDress, you need to take some English classes. I'm seeing things like, "Would you minding sending us the number..." It should be, "Would you mind sending us the number...?"
Fix your business.
Dear Mary,
Thank you for your feedback.
Please rest assured that we would continue improving our service.
We are willing to assist you to resolve this issue. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Terrible website! I still haven't received my package and I called three times! Every time someone hung up on me! After typing my tracking number into e post su (the shipping place they use) my order was not found. I tried four different times on 3 different days and each time it was not found! I would give them zero stars if I could! STAY AWAY!
Dear Caroline,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We look forward to hearing from you.
In order to resolve the delivery issue, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a shirt on February 29th and received it on March 14th.
The package arrived from CHINABRANDS in Rotterdam carrying a yellow sticker stating: "Goods not fulfilling the conditions prescribed by Articles 9 and 10 of the Treaty establishing the European Economic Community"
I ordered a XXXL man-size shirt and I received what does not even correspond to a XXXL for children!
Dear Marc,
Thank you for notifying us of your complaint.
We are sorry for the way you feel about us.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website.
We are willing to assist you to resolve the size issue. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a watch for my son and have left several messages also and still no response.
I usually get an email saying the order was processed after a month, but nothing. I need my money back or my product.
Dear Lila,
Thank you for your message.We wish to apologize for this inconvenience.
We always reply messages within 24 hours. Please kindly check if you have submitted a ticket in the right way.
In order to resolve the issue in a better way, we need to verify the issue at first.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
We look forward to hearing from you.
Sammydress Customer Service
http://www.sammydress.com/
Despite many failed attempts in getting my order delivered to me in a timely fashion, once I requested a refund they were very polite and prompt. The orders may take FOREVER but if you are not satisfied they are very fast about giving your money back. It took less than 24 hrs. I hate that I couldn't receive my purchase but thanks SammyDress for being prompt and speedy with my refund!
Ordered 3 wigs from them a month ago (28 days) & they just arrived today. I paid the extra $6 for express shipping (5-10 days) but they hustled me. After 20 days they sent a tracking number with a link that takes you back to their page not USPS so you can't track your order at all. You just have to check you mailbox everyday like a fool. They only sent 2 of the 3 wigs even though my shipping notice said all 3 had been shipped. The wigs looked nothing like the picture & I promptly threw 1 in the garbage already. The other one may be salvageable if I cut it. THEY ARE LIARS & THIEVES & IF I COULD GIVE THEM ZERO STARS I WOULD! DON'T WASTE YOUR MONEY!
Dear Starr,
Thank you for your message.
Your third item will be on the way if it still within the normal shipping time frame.
We are regretful that the product did not meet your expectation.
In order to verify the issue and resolve it in a better way, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
We look forward to hearing from you soon.
Sammydress Customer Service
http://www.sammydress.com/
I am so sorry I ordered from Sammy Dresses. I am back into 5 tops that I want to return and they won't tell me how to return and get my refund. They want me to measure everything and send photos, it's ridiculous. I would not recommend buying from Sammy Dresses if want to return items that you receive.
I love the tops I decided to keep but I have 5 I want to return and I can't.
ERRRRR
It took months and lots of correspondence but I finally did get a refund for the tops i ordered that didn't fit.
I didn't have to return the tops - they said keep them and sent me my refund.
Dear Janet,
Thank you for your message.We are sorry for the way you feel about us.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website：http://www.sammydress.com/m-article-id-16.htm
We are willing to assist you to resolve the issue in a better way. Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your kind support in advance.
We look forward to hearing from you soon.
Sammydress Customer Service
http://www.sammydress.com/
I usually don't write reviews but I am writing for this to aware other buyer. I bought merchandise worth over $50 dollars after looking at there fancy website. Firstly my stuff didn't come for 2 weeks after placing the order and once I got it the sizes where not correct and dresses were torn. I emailed them to get my refund with the pictures till date haven't heard from them. I would highly advise not to buy from them.
Dear pradeep,
Thank you for your feedback.We wish to apologize for this inconvenience.
1)There would be correspond shipping time frame for a specific shipping method.
2)We are always responsible for our customers and we always reply message within 24 hours.
We need to verify the issue at first in order to resolve the issue in a better way. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 6 items from this website but only received 5. The shoes, hat, and sweat pants were awesome. I bought a dress shirt that was way too small even though I ordered 2 sizes larger than I normally wear. A sleeveless hoody was also posted but never received. I contacted them about my missing item but was always given the run around. I got tired of emailing about it so I just took the loss. Everything takes a while to arrive but I knew that before I ordered. They have the potential to be great but seem to fall short.
I ordered about 25 things last month and still have not revived it or a valid tracking number im begging to believe its a scam
Dear Dajuan,
Thank you for taking your time to write the review.We are sorry for the way you feel about us.
We are willing to assist you to check the order status. Would you provide us your valid order number and the detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your support.
Sammydress Customer Service
http://www.sammydress.com/
Caution before you buy off this site! What you get will not look anything like the picture you see on the website. I ordered 2 swimsuits and a cover up, but when I received them they were of extremely poor quality. They making the outfits by looking at a picture and not doing a very good job. The cover up had a V-neck a clearly stated it in the description, but when it arrived it was a rounded collar. It looked like a poncho. I got the run around when I tried to return it, Swim wear is non refundable and they told me I mailed to the wrong address. But only gave the correct address after corresponding with them for 2 days. But my product was already in the mail. So bad murchandusr and bad service. Don't waste time buy it on Amazon.
Dear Dana,
Thank you for your message.
We are sorry for the way you feel about us.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website.
We regret things did not work well for you.
In order to verify the issue and resolve it in a better way, please provide us your valid order number and the detail about the issue.
Please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
We are looking forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
This was my first time ordering from this site and I've had a horrible experience. Something that should be known beforehand is that you can't return something until they approve it for return. I ordered a dress in the wrong size and they won't let me return it. I am not happy about the huge waste of money. The second thing that I ordered hasn't even shipped yet. DO NOT ORDER FROM THIS SITE!
This link below is proof that this site is trash.
http://www.buzzfeed.com/sapna/say-no-to-the-dress?utm_term=.lk0gNpqJgb#.qqZ14N6V19
(I have finally received the rest of my order and it came in the wrong color. Seriously, do not waste your time on this site.)
Dear Elisa,
Thank you for your recent message.
We are sorry for the way you feel about us.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.sammydress.com/m-article-id-16.htm
To contact our Customer Service manager to examine your case, please submit a ticket via our support center here http://www.sammydress.com/m-article-id-12.htm in "making a complaint" section.
We would verify the issue and try our best to assist you.
Thank you for your understanding.
We are looking forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
This website is awesome filled with great deals the things they sell are awesome and all i gotta say is this is the website i will be shopping from now on
I have asked 6 questions about 6 different dresses and not had one reply. How can I trust a site that doesn't even answer me? There is no contact number and the 24 hour chat line does not open up! What is going on?
Dear Lorraine,
Thank you for your important feedback and for letting us about your experience with us.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to resolve the issue you are facing with. Please provide us your valid order number and the detail about the issue.
Please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
We are looking forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Prom Dresses Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura,
Thank you for your comment.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
In order to resolve the delivery issue, please send us a message by clicking this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
We look forward to hearing from you.
We look forward to hearing from you.
Sammydress Customer Service
http://www.sammydress.com/