Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Really like your dresses but it wouldn't allow me to edit my order, removing one of the dresses and the shipping cost was definitely too high, $20 for only two dresses, which caused me to cancel my order. Too bad!
Ordered £75 worth of stuff never arrived you contact them and nothing. Don't waste your time or money
Dear John,
Thank you for your comment.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We look forward to hearing from you.
In order to resolve the delivery issue, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
The quality of the clothes are totally different from what you will receive! I spent 60 dollars in shipping and handling! I guess that's why the clothes are so cheap! I'm so disappointed I don't even have the enegy to send that junk back.
Dear Carla,
Thank you for your recent message.
The shipping fee is charged according to the charge standards of the shipping company and it is charged by the shipping company.
We regret things did not work well for you.
In order to resolve the issue in a better way, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Totally not worth it. $15 in the drain. Not much of a loss, but still... It took 2 months for me to get the order. I didn't even get confirmation for the order for over a month. I wrote them multiple emails that they did not respond to. I finally got a confirmation via chat on their website. Then when I finally got the dress, over 2 months after I ordered it, the material was horrible. Like a cheap curtain, the dress doesn't fit anywhere on the body... looks like a badly made moo-moo.
Dear Annie,
Thank you for your message.
1)Please kindly note that we customer service always reply messages within 24 hours.
Here is the link to contact us anytime: http://www.sammydress.com/m-article-id-12.htm
2)Please kindly note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
3)We regret things did not work well for you.We need to verify the issue at first. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
My order # ~M************** was a great experience! The order was a wig and it was just as described. The wig is beautiful and I have received so many compliments on it! The customer service responds quickly and are so friendly! I highly recommend shopping with SammyDress! You won't be sorry I promise! I will be shopping with SammyDress for a long time to come! I love their products and their customer service! Great company!
I ordered 3 watches from this company and I was very pleases with the quality for the price. I also ordered a swim suit for my daughter. We ordered a size larger than she would normally wear and still it is tight on her but wearable. I am happy and will order again but maybe not order clothing from them as you never know what size to get.
I ordered 3 items on 01-15-2016. 4 days later they sent me a picture of a mailing package and stated that my item has been shipped. I am still waiting. I tried to call them using the phone number on the website and it does not work. Tried to email them and my email was rejected, the web adresses are no longer in use. Then i tried live chat, no one was available to chat with me. I feel that the site is a huge fraud and they will only take your money and you will recieve no products. And in the end you can't do anything about it. Con artist web site. DO NOT USE THEM. THIEFS!
Dear robert,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We look forward to hearing from you.
In order to verify and resolve the issue, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
There don't have proper return policy, No one should buy from this site..
Dear customer,
Thank you for your feedback.
We are sorry for the way you feel about us.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website.
If you wish to contact our Customer Service manager to examine your case, please submit a ticket via our support center here http://www.sammydress.com/m-article-id-12.htm in "making a complaint" section.
Please rest assured that we would try our best to assist you.
Thank you for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
After writing such a bad review on Friday, I got home and guess what? There was my package from Sammy. When I opened the package and looked at my dress, I was soooooo pleasantly surprised. The quality is very good, I love the material, and it is everything the ad said it would be. When I counted back 45 BUSINESS DAYS, Friday was the 46th day. If the shipping statement doesn't say business days, it should. If it just says 45 days, then my order took over 60 days to get to me. So, I would like to apologize to the people at Sammy. I'm not happy that the dress took so long to get to me. I think the shipping statement should be more clear and specific. I am very happy with the merchandise, and now that I better understand the process, I will be ordering more from Sammy. So, please accept my humble apology for knocking Sammy down and its employees. This has been a huge lesson in patience for me - something I obviously need to work on. I will be referring Sammy to my friends. Just keep in mind that the sizes do run small, so order at least one size larger that you usually do - maybe even two.
I have seen a lot of bad reviews, but I really have not had any major problems. They have a ton of variety, men, women, and children's clothes, purses, watches, shoes, stuff for the home, toys. I have only gotten clothes thus far, though, and I have not had any problems with the clothing. It is good quality, none of it has fallen apart or torn or anything. You really need to pay attention to the sizes though, and make sure you check their chart. The shipping does take time, but I'd say it's a trade off for the low prices. If you need something fast, you wouldn't want to order from Sammy Dress. Overall I have been pleased with my experiences thus far, and I will continue to shop at Sammy Dress.
Their were great once to get back to me so quick after I wrote up here. They gave me a full refund and the items I payed for as a gift. I am also glad after writing a review they got back to me right away and took it seriously. They were always sweet and tryed very hard to get everything back on tracl
Dear Leighanna,
Thank you for your recent review.
Glad to know that you are satisfied with our service.
Please rest assured that we would continue improving our service to a higher level.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
This store contains beautifully pieced materials that creates nice clothing at ideal prices. If you are looking to purchase an outfit whether it is for Fall, Spring, Summer, or Winter this is the website you need to start looking. I cannot tell you a bad experience I've had with SammyDress and nor do I expect to have one.
I have ordered 2 big shipments and so far I am pleased with my bags, wigs, boots and sneakers. Author Aleja Bennett
I ordered earrings few days ago. I was not expected that their quality will be good. But now I am so amazed by their quality that I got today. Just perfect and I loved it.
It was my first order on sammydress and I am delighted!
-the delivery was faster than the indicated date
-articles are similar to the photos on the site
- the quality/price ratio is just awesome
- the customer service is fast and efficient
I will place another order soon
Hi!
I ordered a swimming suit that I love so much. The size was perfect for me. I normally can't fit tops I order from other sites because they are usually big. I have to order big due to my lower part of my body being big but Sammy Dress product was great from top to bottom. I got so many compliments. So it's only right that I buy more. I plan on buying another one for this summer coming up. I will also buy other items. I have a full list of favorites right now. I will be ordering from them very soon.
This was my first time ordering from SamyDress, and I was skeptical about the sizing and quality. I had ordered two swimsuits, one for me and one for a friend. My swimsuit arrived within the 7-25 business days. When I didn't receive my friends swimsuit, I wrote a ticket to see what happened. They had great customer service, and helped resolve the issue. The only sizing issue was needing to size up, but if you read the measurements, you should be fine. My issue was the cups on the swimsuit were too big for my chest.
I ordered 2 things. I ordered one pair of shoes and finger nail file. The day after i sent my order threw i checked and i had 3 other things on my order that i didnt order at all. This was over a month ago i have been emailing calling no return. I havent recived anything at all in the mail. And there not resopding to anything. I guess next step to call BBB
Dear Deanna,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the issue you have raised, there will be a misunderstood.We cannot edit your order information before you finished the payment for an order.
In order to verify and resolve the issue, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
We look forward to hearing from you.
Sammydress Customer Service
http://www.sammydress.com/
Excellent customer service, awesome selection, and very competitive prices. I will definitely go back, truly pleased with all my purchases there. Jae_2K
Sammydress is horrible first off I ordered two pair of shoes only received one pair and the pair I got don't even fit way too small please don't order from them they suck. Products look nice but when or should I say IF! You receive your items they are nothing what you see point blank period YOU SUCK SAMMYDRESS and I will do everything in my power to get your $#*!ty business shut down!
Dear Brooke,
Thank you for your recent message.
About the size issue, please review the product's measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm).
In order to verify and resolve the whole issue, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
We look forward to hearing from you.
Sammydress Customer Service
http://www.sammydress.com/
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Dear susan,
Thank you for your message.
The shipping fee is charged according to the charge standards of the shipping company and it is charged by the shipping company.It will be affected by the item’s weight.The lighter will be more expensive.
If there is anything else we can do for you please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm and we would reply you within 24 hours.
Thank you very much for your kind support!
Sammydress Customer Service
http://www.sammydress.com/