Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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This was a hot mess. I ordered two pair of boots size 10 and i got boots that fit my six year old neighbor. Also ordered pants size 4xl got the pants tags on them said 4xl I could span the waist with my hands and they fit my twelve year old. Quality is cheep shoes were not even in box nor were the clothes just wrapped in plastic and shipped. Dont waste your money.
Lovely dress and really great quality! Was very pleased with my purchase, only downfall was it was a little short. The website is well organised and most of the items are at a reasonably good price!
No one will respond to my inquiry about my order, the tracking option is worthless
Dear Barb,
Thank you for your message.
Please kindly note that we customer service always reply messages within 24 hours.
According to the tracking information, your order was trackable.
We have sent you a new message, if there is anything we can do for you, please let us know and we would try our best to assist you.
Hope to hear from you soon!
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
OMG! I ordered two wigs from Sammydress and they are awesome and soooo cheap! They came in 2 weeks, well before I expected. They are high quality and look great. I bought some clothes as well. The clothes run a bit small like all asian sizes but I ordered tow sizes larger and everything fits and looks great as well. I will be shopping there a ton!
I ordered on 3-14-16, here it is 3-24-16 and still no package. I have been unable to get in touch with anyone from Sammydress via live chat or phone. The number is a fake number, the live chat box won't even display. I want my money back! It's a shame they are scamming people, this site/business needs to be shut down ASAP
Dear Brandi,
Thank you for your feedback.
We are regretted to learn that you suspect we Sammydress is a scam.
Please kindly note your order was shipped with flat rate shipping which takes 10-25 days, for faster shipment we recommend customers to select expedited shipping ( delivery in 3 to 5 business days). Your package was still within the normal shipping time frame.We have checked the detail information through our ticket center.We have refunded you 6.7USD and the refund ID is 6L904973482458518. Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your SammyDress account and Click " My Tickets ".
We are waiting for your early reply.
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
"I ordered from Sammydress and I loved the clothes. I paid extra for expedited delivery so if you don't want to wait long I would say shell out the extra bucks. Make sure you look at the measurements and make sure they match yours before ordering and you will have a great experience as well!"
My experience with Sammy Dress was fantastic! I ordered a coat for my fiancee and she loves it! I couldn't find a better price anywhere and when I had questions the customer service team was super quick to respond!
I paid for my package on march 4th. It is now march 22nd and my package has not arrived! What is going on?
I bought boots and they charged 16 for shipping and sent them wrapped in cheap paper no box. They were destroyed. They offered me 8 dollars on a 34.00 dollar order. They were junk. Don't order.
Dear Darlene,
We have reviewed your case with attention.
First of all, we would like to extend our apologies for this situation.
I can only imagine your frustrations regarding your items and delivery issue.
You are still a valuable customer to us, please rest assured that we will do our best to make it up to you.
Please accept our apologies for this communication and please consider our solutions:
1.We have taken immediate actions with our related staff to make sure such issue does not happen again.
2.We have refunded you in full already. You can check it in your PayPal account.
We sincerely hope this can set things right.
Please rest assured that we will keep improving our service.
Furthermore our team has already contacted you in the ticket to follow the issue. To respond to us please sign in your SammyDress account and Click " My Tickets ".
We look forward to hearing from you soon.
Sammydress Customer Service
http://www.sammydress.com/
I just received the third item of an order on March 19th and this order was originally submitted last December 2015. They were three dresses. I received the first two items in February. All three dresses are too small. I ordered your sizes according to my measurements. The waist is right under my bust line instead of at my waist. I am very displeased and unhappy with the fit and the quality of the fabric. Also, one of the dresses is a totally different color than shown. I know that the shipping fees were almost as much as the dresses. I want to know how to return them since apparently they were made and sent from China? I am a very dissatisfied and unhappy customer.
Dear Robyn,
Thank you for your recent feedback.We regret things did not work well for you.
About the delivery time.We hope that you can understand that the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
As for the size issue, please rest assured we'll do our best to help you. Our Customer service representative already replied you in the ticket with a solution on 2016-03-28. Please check " My Tickets" your Sammydress account and kindly answer to us.
We look forward to helping you and resolving this to your satisfaction.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
The site is very easy to use and almost everything available is much cheaper than high street or other more well-known clothes shopping sites. The customer service is very helpful and I was well informed about my order from shipping to when I received my item. Will definitely be using them again in the future.
In July of 2015 I ordered three shirts. Tracking showed a 2-3 week delivery time via China Post. The product never arrived. I subsequently moved and inquired about the shirts. Sammy Dress told me that because I had given them the wrong address they would do nothing. What? I later learned that US Postal Service did not deliver the product but returned it to SD. Customer service appeared helpful but did not even issue a credit. Imagine, the product was no longer available. That's all I wanted; ship it back out! Do yourself a favor. Buy from Amazon.
Dear Steve,
Thank you for your message.
For the issue you have raised, we need to verify it at first.If we made a mistake, please rest assured that we would assist you and fix it. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
As a first time shopper on sammydress I was very pleased with the items and service that I received. I purchased 10 items from them. Five dresses, Five jumsuits and a wig. My items were in great condition. The quality of their clothing is beyond expectations. It's simply sensational. I love this site. I just purchased two more items. My goal is to shop every month on sammydress. I have told all my family and friends about this site. Two thumbs up. I love there prompt response if you have any questions or concerns, the costumer service is excellent. SAMMYDRESS ROCK!
I would never order from them again didnt receive all my items and have no way in getting in touch with this company and i keep trying to contact with the number on the website and emails and no respond
Dear candace,
Thank you for your message.We wish to apologize for this inconvenience.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the delivery issue, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly.
Thank you very much for your collaboration.
We look forward to hearing from you.
Sammydress Customer Service
http://www.sammydress.com/
Such a pathetic customer service. I got a dress sized M, but somehow it was very small than expected. Fine. I decided to exchange it for XL. They say I have to pay shipping myself and that too to CHINA. They will not refund it. And then send the dress, or if I want to return it, still I have to pay shipping and will not get any money back, except for 50% refund in sammydress wallet which is useless for me. This is USA and you cannot expect such service. Total disappointment. I lost my $13.
Dear Aditi,
Thank you for your comment.We regret things did not work well for you.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website:
http://www.sammydress.com/m-article-id-16.htm
For the issue you have raised, we are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
So the tracking never worked and they sent what looked like a fake one the states were out of order, however I got my dresses today. They looked exactly like the picture, other then one had a bow on back and one didn't, exact same dresses thought so IDK why. For the price I paid I would say I love this site. Even of the shipping was outrageous. Because the dresses were so underrated the shipping still made them under priced.
I have ordered through Sammydress because I think the merchandise is excellent quality. My problem with Sammydress is almost all the time I order expedited shipping and my merchandise never gets in on time. Twice it took 2 months for product and when I complained they said the item was out of stock, after waiting for 2 months. I stopped ordering expedited shipping because the merchandise never gets here on time.
Dear LaToya，
Thank you for your message.
For the stock issue.The popular items took more business days to process. Usually, the processing time can affect the dispatch time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
For the issue you have raised, we are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
The wig was as described and it fits good. I get compliments when I wear it; especially the two tone color.
I am in Jamaica; the the shipping took almost four weeks, which was good comparing to others.
Thanks... Sammy Dress.
I had questions and their customer service is wonderful, the prices cant be beat and the clothes are great. Thank you sammydress.
Sammydress is the go to online store for all things bright and fun. I love shopping with Sammydress. I have purchase over 50 items from Sammydress in the last 3 years and I Love Them. Try it you'll love it!
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Dear Shelly,
Thank you for your comment.
We regret things did not work well for you, we are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number 000000000 you offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support.
Sammydress Customer Service
http://www.sammydress.com/