Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Hi, when i first started checking out the SammyDress they had amazing items for sale. So, I order I've made at SammyDress came in good condition and fit the exact size. Even when the item was out of stock they helped me get a new item for exchange, and they were willing to work with me. Their point system is also simple and their so many ways you can get points. The only thing is shipping is a bit slow, but i understand it's international so who else want a item for a low price."
I purchased a wig from Sammydress, "Charming Jet Black Fluffy Medium Curly Side Bang Heat Resistant Synthetic Stylish Wig For Women" and it came back looking exactly like the picture. For that price it was a very nice surprise. I could not tell from the picture that it is a lace front. I know nothing about lace front wigs but this wig is worth me figuring out how to wear it. It is very soft and fluffy. Looks natural and I cannot wait to wear it. I have bought other items from this site and have been happy with those products too. I already have plans on buying more items from this site.
I purchased 4 Dresses For My Mother for her birthday 2 months in advance. Then sent the package to the wrong address. So it went back. They won't refund my money or resend the package.
I had nothing for my mothers birthday I am heart broken cuz my mother had nothing to open from me for her birthday that is the first time ever to happen on her 85th birthday.
This "trading company" are a bunch of rip off merchants who still owe me 2 shirts from 12 months age... writing to them is a waste of time... even finding how to correspond with them is a nightmare... they should be removed from ALL advertising outlets on the internet... AVOID THEM LIKE THE PLAGUE
Dear Rolly,
Thank you for your message.
We have reviewed your order information in detail.
And we have sent you messages to offer the resolution.
We always responsible for our customer if there is anything we can help.
We also sent you new messages to to follow up the issue.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I LOVE Sammy Dress. I found it as an ad, and adore their items. They answer questions promptly, their items are top notch, and I have my daughters shopping there now also. I highly recommend it!
The stuff looks completely different than what you see.the sizes are not good. They are not refunding you for the stuff they are lying to you. You have to send it back and pay the shipping it's triple the amount what you paid
Thank you for your feedback.
As for the issue you mentioned, we will check it for you.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website：http://www.sammydress.com/m-article-id-16.htm.
Our team has reviewed your complaint and offered you a solution in the ticket. We are now waiting for your reply.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I can't believe I wasted my money on something that was never shipped out to me! I have left email after email and voicemail after voicemail! This is such a pathetic piece of s*i# site! NEVER AGAIN will I make the mistake of falling for this scam of a site! PATHETIC!
Dear Beth,
Thank you for notifying us of your complaint.
We wish to apologize for any inconvenience.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly"
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I recently wrote a review about ordering 2 dresses that were 2 different materials and colors and that the company was awful to work with. They since have contacted me and offered to let me keep the dresses and refund my money. If they do refund the full amount then I will be very happy with their service. I would like to thank them for being understanding and working with me.
Dear sandra,
Thank you for your news.
Glad to know that this issue has been resolved and you are satisfied.
Please rest assured that we would continue to offer better and better service for all the customers.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
The entire process is a mess. I ordered 2 items on 9/30/15. One arrived 1 month later (cheap material) and the 2nd item in order never arrived. I contacted them 11/23/15 and they said sometimes shipping takes 90 days before they can dispute it. It is now March 2016 - 6 months later - and I have gone back and forth with customer service to get my money back. First they wanted to do a store credit - I said no. And they will not reimburse me for the shipping and handling - poor policy. They lost it, so why should I pay for it? They said I didn't pay extra for the tracking of the shipment. Don't buy from the cheap site.
Dear Heidi,
Thank you for notifying us of your complaint.
Please kindly note that the shipping times are reference only.
For the stock issue. We need to expalin that. It took more business days to process. Usually, the processing time can affect the item dispatch time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
As for the quality issue, please rest assured we'll do our best to help you. Our Customer service representative already replied you in the ticket with a solution on May 9. Please check " My Tickets"
We have sent you a new message to offer you the correspond resolution.
Look forward to hear from you soon!
Thank you for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I ordered a large black cotton Spring jacket. Whsat I received was a very small black cotton jackets with HOLES cut in it! What a rip off and a waste of money! Disgusting that this business is allowed to be up and running stealing money!
Dear Candace,
Thank you for your feedback.
We wish to apologize for this any inconvenience.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number MM16********11746 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com
I never leave reviews but this is just wrong, I paid ed for 3-5 day shipping which cost 3x more than the product and it took over 2 weeks. When I received the package the box was so damaged that the shoes inside were destroyed. The shoes are made cheap and horible they were even missing fabric! I can't even get anyone on customer service! Never EVER AGAIN!
Dear Lauren,
Thank you for sharing your feedback.
We have checked the detail information and we shipped out your order on date 2016-03-18. According to the tracking results, the delivered date is 2016-03-30. This is within the normal shipping time frame for the shipping method you chose.
In order to resolve this issue, we have sent you messages to offer you the right resolution.
Hope that this issue can be resolved soon to your satisfaction.
Thank you for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
While I realize nothing will be the exact same as the picture, there are still standards. Two of my items weren't shipped out and he dress I bought was terrible quality and way to short. It was a floor length dress, the dress stops right above my ankles which by the way is you didn't know was ankle length not floor length. If all of my items had been sent and i had the dress i was promised then I'd say they deserved more stars and a better review but at the moment I dont think they deserve a one star review.
Dear Hailey,
Thank you for your post.
We have checked the detail information.
About your second package, it was delivered at the post office at the early time and wait for you to pick it up.
As for quality issue, we are regretful that the product did not meet your expectation, we will check it for you.
We have resolved this issue through our support center.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
Items were way too small, Oriental sizes. And a double order that I was charged for both.
Do Not Order from this site!
Dear abigail,
Thank your for your message.
To know more about size issue, please check our warranty link:
http://www.sammydress.com/m-article-id-16.htm.
Please review the product's measurements in the size chart under product information.
You need to choose the item size according to your own measurements (in inches or cm).
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number 4029357733 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title "SJ + your order number + your concerns". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I complained about not getting all of my things in the mail. Then two weeks later they sent it all to me. Thank you for following through.
Dear Tina,
Thank you for your recent message.We wish to apologize for this inconvenience.
We hope that you can understand there would be a correspond shipping time frame for a shipping method.The actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons. Also the shipping time did not including weekends and holidays.
We are glad to know that you have received the items.
If there is anything else we can do for you, please fee free to contact us here: http://www.sammydress.com/m-article-id-12.htm
We always reply messages within 24 hours.
Thank you for your kind support!
Sammydress Customer Service
OH, Finally I have found best site to buy matching things to dress up well. I loved it.
My order was for quite a few things. I am quite disappointed. Each item I looked at the size chart and read the other reviews.
Warning. Quality is not very good. Fabric was very thin. One shirt is lace over a thin lining.
The sizes on most of the items has been incorrect.
My blouse was a size medium. A young lady who visits from time to time is extremely small. She was not able to fit in the blouse. She has to be a size zero and not large through the breast.
It's sad to spend money on something that appears to be a great bargain. Instead It's a total waste of money. In this economy most people expect some value for their money.
Dear Charee,
Thank you your recent feedback. First of all, we would like to extend our sincere apologies for this situation. About the size issue. Please kindly note 1 inch = 2.54 cm. Please review the product's measurements in the size chart under product information. You need to choose the item size according to your own measurements (in inches or cm).
In order to verify and resolve the issue, please click the link: http://www.sammydress.com/m-article-id-12.htm to contact us and offer the order number.
If we made a mistake, we would try best to assist you and fix the issue.
We are looking forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
DO NOT USE!. Unless you have money to throw away and never see again do not use this website. My naive impulsive buying led me to lose, no throw away $50+
Dear Rose，
Thank you for your message.We wish to apologize for this inconvenience.
If you mean that you did not receive your order, we can check it for you. Unfortunately, we cannot find your order record in our system with the number 9205590100075380412409 you offered.
Would you provide us the valid order number and more detail about the issue please？
To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.sammydress.com/m-article-id-12
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
After I've posted my one-star review on the site, they've contacted me and we reached an agreement for a refund. I have placed other two small orders with them (a free shipping one and one entirely paid from their refunds) and I'd like to see how it goes with these other two orders before summarizing my three experiences and writing about them here.
Dear Merry,
Thank you for your recent comment.
Glad to know that you are satisfied with our service.
Please rest assured that we would keep improving our service to a highly level.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
Absolutely the WORTH experience ever! Non-existing "customer service", $#*!* "quality! Sizes are completely wrong for any non-Asian Westerner. There products are made in sweatshops! There is no other way to explain the materials and extremely poor workmanship. What you SEE on their appealing product photos (men's shirts, women's blouses) or any other product, is NOT what you will receive! Buyer be extremely aware of this fraudulent company www.sammydress.com. Always check out a company's REVIEWs FIRST, before buying ANYTHING ONLINE! If you ever return items to Sammy Dress.com, you will most likely NEVER see your REFUND. That money just disappears "magically"!
Dear elaine,
Thank you for your recent message.We regret things did not work well for you.
We customer service always responsible for our customers and reply messages within 24 hours.
Unfortunately, we cannot find your order record in our system with the number 24-5432222 you offered.
In order to verify and resolve the issue, please click this link if you'd like to talk about the specifics of your situation: http://www.sammydress.com/m-article-id-12
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
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Dear Sherry,
Thank you for your message.
The delivery address is the one our customer put in our system, we are uanble to change it.
As for the issue you mentioned, we will check it for you.
To check the delivery details, please kindly go to your Sammydress account " My tickets "
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/