Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I have purchased several watches from Sammydress, and all arrived quickly and in perfect condition. I love watches, and have found that Sammydress has the best quality watches at the best prices. I have also bought other items from Sammydress as well, and have found that the quality is as good, if not better, than similar items that cost over twice the price. I have told my friends and family about Sammydress, and will continue to do business with them in the future. What a great place to get great products at a super low price!
I have ordered a few stuffs from this site and haven't received them from February, I have contacted customer service to get my money back because it is more than 25 business days and then they are going to tell me that they can't refund me after I worked so hard for my money. You cant even track the packages with the tracking numbers they gave you. Be ware of them, they are scammers and then want to give me store credit. I don't need anything from them again. I need my money back to my card.
I NEVER write reviews, but I usually read them. I often wonder if the reviews are truthful. Well, believe me, this is the truth. DO NOT ORDER FROM THIS SITE. This is the absolute WORST order I have ever received from a website. The item is absolutely nothing like what I ordered and the items took over two months to arrive. This is one review you can really believe -- do not waste your money ordering from this site. I only wished I had done a little research Before if ordered from then rather than After I received the junk they sent to me.
Dear delores,
Thank you for your feedback.
We are regretful that the product did not meet your expectation.
As for issue, we will check it for you.
To check the details please kindly go to your Sammydress account " My tickets "We would sent you a message to offer you the right resolution.
Thank you for your kind support in advance!
Sammydress Customer Service
http://www.sammydress.com/
So initially i placed an order and waited over a month to get a notice that the product was no longer carried. To then exchange a couple emails to get a credit to my "SammyWallet" a few days later. I then continued to have faith that i can place an order and receive my products. Here we are April 6 and my order that was placed since March 18 and their payment received on March 18 is still not here. My items were supposedly partially shipped since March 22 with a 10-25 time for delivery and i haven't received not one yet. THIS IS TOTALLY DISAPPOINTING AND A TOTAL RIP OFF. RIDICULOUS! I WOULD NEVER SHOP AGAIN.
‘
Dear Taryn,
Thank you for notifying us of your complaint.
From time to time with thousands of shipments there will be an occasional issue with shipping.
We have taken care of your issue and we have offered you the right resolution for this matter.
We also sent you new messages to to follow up the issue.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered 2 dresses for my daughter's on March. 16,2016. I have not got the dresses yet. When I look on my account it says the order is still processing. Yet they have already taken the money out of my account. When I've tried to reach them I get no answer. This is ridiculous. I will never order from this company again
Dear Stephanie,
Thank you for your message.
We wish to apologize for any inconvenience.
We checked that we have canceled our order as you requested.
To check the refund details please kindly go to your Sammydress account " My tickets "
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress is so stupid when is it ok for a site to cancel an order just because I posted on here. I had been trying for 3months to get my order and now just because I post on here they just up and canceled my order they say I'll get a urgent refund.( a refund I didnt ask for) I will continue to write bad reviews about Sammy dress until they are out of business and can't do stuff like this to other people. **Update... never got what i ordered but they refunded my money to sammy walet. Had to order something to get my money back. Fast shipping this time. Thats all i can say! Take your chances if you want this was just my shopping with them. Now they are wanting me to take down my post and no mater what i wont that way people can know what i went through.
Dear Delani,
Thank you for your post.
We have reviewed your issue in detail.
Please note that we shipped out your order on date 2016-03-13.
According to the tracking information, it was delivered on date 2016-03-21.
This is totally within the normal shipping time frame.
We have resolved this issue through our support center.
We have try our best to assist you in this issue.
We would be appreciate that you respect the truth.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I ordered my daughters prom dress from here 3 weeks ago, still haven't received it. I called the number and sent an email and no one has answered me back. My daughters prom is in a week and she spent all of her money on this dress. We need answers. Where is the dress? When will it be shipped to us? Why can't we get a hold of anyone? We just want answers... Customer service is non existent!
8/21/2016 UPDATE*** Sammydress did issue me a refund for the item, they did reach out to me and the issue is resolved. Thank you Sammydress!
Dear Christie,
Thank you for notifying us of your complaint.
To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.sammydress.com/m-article-id-12. Please note that we shipped out your order on date 2016-03-23.
According to the tracking information, it was delivered on date 2016-04-07.
This is totally within the normal shipping time frame by this kind of shipping method.
We have resolved this issue through our support center.
Furthermore our team has already contacted you in the ticket regarding your order. To respond to us please sign in your SammyDress account and Click " My Tickets ".
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I put in a order it says will be here in 3-5 days still haven't got here nor do the have a contact number... The number they do have u have to leave a voicemail for them to never call you back
Dear Myisha,
Thank you for your message. We are sorry to hear this.
Your order was placed on March 10 and the item you selected is advertised as "ships in 3 business days". We have shipped the order yesterday on March 11 which is within the shipping time frame and sent you an email with the shipping information and tracking number. You may check the mailbox used to create your Sammydress ( in inbox and spam folder).
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
Ok so it takes so long to receive your order, you actually forget. Went on and went boot crazy with my daughter so fun, when some of them arrived they actually smelled like a dead animal and day 1 of another pair well the heel broke but the minute you pull them out the box you see you my friend just ordered junk. I ordered a pair on 2-4-2016 still have not received oh and try to contact someone, thats the joke. I finally found a phone # and when I called it said the Magic Jack Customer you are trying to reach lol. Its sad the stuff looks great and seems like a deal but trust me it is not!
Dear Lacy,
Thank you for your feedback.
As for quality issue, we will check it for you.
We also sent you new messages to to follow up with the issue.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
Everything I ordered was horrible. The dresses I ordered felt like the same material as children dress up clothes... That may be being too nice. I will never wear any of the clothes so now I have adult sized crap.
Dear Deziree,
Thank you for your message.
We are regretful that the product did not meet your expectation.
As for quality, we will check it for you.
We have sent you several messages to offer you the right resolution.
Would you kindly please reply us so that we can go ahead please?
Thank you for your collaboration in advance!
Sammydress Customer Service
http://www.sammydress.com/
Really a great shopping experience. The quality of products is excellent as attention. Recommended.
This company is a joke, I ordered over $200 worth of clothing from there to which I did get half of it and the half that I did get every item was see through. It took me over 2 months to sort out getting a refund to which they refused to pay return shipping. And I am still waiting on the refund for the items shipped back. Biggest waste of my time and money and I would never ever reccommend them to anyone. If you know what's good for you don't waste your time!
Dear Tahnesha,
Thank you for taking your time to write your review.
Sammydress offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website：http://www.sammydress.com/m-article-id-16.htm.
We have already refunded you on date 2016-4-13.
To check the refund details please kindly go to your Sammydress account " My tickets "
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
Took forever to get it... Poor quality... Size off mark. I got one size fit all---to small for me---I'm a medium.
Dear Patricia,
Thank you for your feedback.
As for size and quality issue, we will check it for you.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number M1603******380953 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly"
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I am a plus size woman and I ordered a 2x black dress from this company. I thought it was so cool that the prices were so low... I now understand why. I received my dress after an entire month of waiting, and the 2x was like a Large in another country! The sizes are not set to U.S. sizes all I could do was laugh, this company is so pathetic and sad they can keep the $ 10.80 for the dress and shipping. Consider it my parting gift because I will NEVER EVER order anything else. Company is a joke
Dear Katara,
We wish to apologize for any inconvenience.
Unfortunately, we cannot find your order record in our system with the number 0000000000000000 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Where is my order. Congratulations! Your payment for M************** has been accepted. Once the order is ready, it will be given to our partner to deliver to you. A shipping confirmation email will be sent when the order has shipped with tracking information and estimated delivery time.
Customer satisfaction is SammyDress.com's first priority. If you have any questions or suggestions, please feel free to contact us at our Support Center. We love to hear from our customers
Dear Patricia,
Thank you for your message.
We wish to apologize for any inconvenience.
We checked that your item has been shipped out on 2015-03-23.The item you selected is advertised as "ships in 3 business days". We have shipped the order on March 23 which is within the shipping time frame and sent you an email with the shipping information
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
I have heard about Asian clothing sites before, like SammyDress, and for a while I only browsed them.
After a while, I decided to place an order. I chose SammyDress because they seemed to have the lowest prices on the items I was interested in. I ordered the following 5 necklaces (order nr. M**************):
http://www.sammydress.com/product*******.html
http://www.sammydress.com/product*******.html
http://www.sammydress.com/product*******.html
http://www.sammydress.com/product*******.html
http://www.sammydress.com/product*******.html
The total cost for my order, INCLUDING shipping to Sweden was $18, which is really low considering the quality of the products. When I got my order, they were indeed of good quality, looked just like the picture, very well packaged, in good condition... basically everything was in order, AND NOW I have five more necklaces to mix into my outfits.
I recommend it!
Good value for money; Goods are of reasonable quality when the price is taken into consideration. Would definitely shop again.
I placed an order on March 1st and my order is still not here, yet, the money has already been deducted from my checking account!
Dear Jennifer,
Thank you for your information.
We wish to apologize for any inconvenience.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number M16*****622****846 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
The experience I had with Sammy dress was such a great experience. I got all my products in great condition. All the products I received were better then I expected! It looks better then the pictures.
These people charged me a lot of money for express delivery (3 to 5 days) but did not even post out my order for 10 days! They sent me junk that was nothing like what I ordered and have refused to refund me for anything. They are disgusting people. Stay Away from them. This is just a scam rip off website.
Dear Ksenija,
Thank you for your feedback.
We wish to apologize for any inconvenience.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number 7VS19638KF021213L you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
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Dear Customer,
Thank you for notifying us of your complaint.
The real shipping time may be affected by holidays, season, strict customs clearance and so on, please kindly understand that. From time to time with thousands of shipments there will be an occasional issue with shipping.
As for other issue, we will check it for you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are now waiting for your reply.
Please feel free to contact us anytime: http://www.sammydress.com/m-article-id-12.htm
Thank you for your kind support!
Sammydress Customer Service
http://www.sammydress.com/