Sammy DressReviews 6,937
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered a men's belt.
Liked:
1) Low price.
2)Good quality.
3)Great selection
4)Quick support responses
Did not like:
Delivery long (30 days). I live in Ukraine.
Good store. Would definitely shop again.
So in love with all the items I have ordered and received from Sammy dress! I have ordered from them on two different occasions and i love everything i have ordered! When ordering, you just need to make sure you measure yourself and order size from that. I also live in australia, and shipping was extremely quick. Overall fab experiences and will be ordering agian!
Everything does not look or fit like the picture even when you get a larger size and even when you want the packet sooner it comes 2 weeks later
I love, love this site, the prices are awesome and the products are very good, at first I was skeptical about shopping online because I love to go into stores to try on my clothes before buying, but I have no regrets about buying from sammydress because everything fits as it says it would.
I purchased some wigs that did not look like the picture and I had a hard time returning. I was told to send an email stating why I want to return them and if my reason was acceptable I would get a credit. We went back and forth with emails to no avail. I eventually gave up and decided to never buy from this company again.
Dear Firstname,
Thank you for your message.
We are regretful that the product did not meet your expectation.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number 151*****561156 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
The whole entirety of the website is bad. Their clothes are cheaply made and never really have the right designs. Some products can be good but before you buy a product make sure that it has reviews and ESPECIALLY pictures. I've learned that if you don't see a picture of it then you will be disappointed because they never come in looking like the picture. So make sure you see a customers picture before buying so you know exactly what you're getting.
Sammydress, not me ever again. Firstly the jumpsuit I ordered was totally different to what I saw online. It was tight, crutch was short, material was filmsy, tight all over, it looked as if it was hurry sewn. Secondly I ordered an orange watch and got a purple. Thirdly the necklace was a four band necklace with four different colours as shown online, I got a three band cheap necklace. Another necklace I purchased where the beads and accessories came off. In addition it took about 3 months to recieve my order although I paid for expidited shipping. They never refunded me eventhough they sent my package ordinarily. I tried posting reviews on their website with pics, but they never acknowledged them, but when I said something positive of course they posted it in their reviews column. Not me again
Dear Veronica,
Thank you for your message.
As for the issue, we will check it for you.
About the review for the product, please upload the picture in the right format.
If it is upload in the wrong format.it can be showed on the review list.
We have resolved this issue through our support center.
We have also sent you several messages to follow the issue.
Unfortunately, we have not received your reply yet.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
In the past I had ordered clothes from Doublju, a similar chinese website, and was actually quite satisfied with the quality, fit, and price. The clothes did run small so make sure you get a larger size than you normally wear.
Recently I decided to try SammyDress because it was a little cheaper and they had a few things on their website that I really liked. Well, I will never make that mistake again. The quality of the material was horrible and even worse, the workmanship was terrible. Buttons not quite lining up with the buttonholes, crooked stitching, the sizing was completely off. I ordered a larger size knowing that these sizes run small but what I got was a coat that was way too wide around the midsection while being way too short in length. It seemed to be tailored for a really obese midget. I actually got lucky that most of the items I ordered were out of stock and weren't shipped with the original order, so I immediately cancelled everything that wasn't shipped and got a refund.
Don't bother with SammyDress, unless you are an obese midget, their clothes are unwearable!
Dear Scott,
Thank you for notifying us of your complaint.
As for issue, we will check it for you.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number 0000*********0000000000 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly"
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
SAMMY DRESS IS THE WORST WEBSITE/ COMPANY THEY WILL STEAL YOUR MONEY! << THIS COMPANY WILL ONLY SEND U HALF OF THE ITEMS >>>YOU PAID FOR<<<.
* THEY WILL NOT GIVE A REFUND FOR THE ITEMS THAT U PAID FOR BUT DID NOT RECIEVE. I uploaded a picture down below of them sending me an email of the items that I PAID FOR<< but was NOT shipped.
* CLOTHES LOOK NOTHING LIKE THE PICTURES.
*MADE WITH VERY CHEAP SEE THROUGH MATERIAL
*VERY RUDE/Disrespectful CUSTOMER SERVICE I called with concern about my order and got
Cursed out and Laughed at by one of there Representatives. She called me a CHEAP $#*! because I wanted a refund on the clothes they NEVER SHIPPED.
*LIES NOTHING BUT LIES when I placed my order I upgraded my shipping to Expedite shipping which is supposed to be received in 2-3 days COMPLETE LIE AND WASTE OF MONEY
*Please I AM BEGGING YOU never Ever EVER WASTE YOUR HARD EARNED MONEY ON THIS COMPANY "SAMMY DRESS" YOU WILL NOT GET YOUR MONEY'S WORTH AT ALL!
Dear Ashley,
Thank you for your message.We wish to apologize for any inconvenience.
As for issue, we will verify it for you.
We are committing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number Ib73****4222244 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly"
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
So, I've ordered things from SammyDress three different times. The first two were a pair of shoes and a dress, which arrived after a few weeks.
However, the third time, my dad ordered me a pair of shoes as a gift on Feb. 28th, 2016. It's literally April, and still no shoes. The status even still said "processing!"
After navigating through the site's stupid and horribly organized pages, we managed to send an email asking for a refund. They said they would be able to; they'd put the money into my "wallet" under my account. I emailed back saying yes, please. Well, no reply yet, no refund yet. Still waiting. I even followed instructions for "protecting" my wallet on there by making a separate "wallet password." I'm very frustrated and annoyed at this whole thing because it shouldn't be that hard to just send someone something they ordered, and at the very least promptly take a refund matter into their hands asap. Especially when I've been waiting for over a damn month. Be careful with this site.
Update: Three days later, and I finally managed to get a real refund. Thank goodness! I was beyond relieved, but still a bit annoyed at how long it really took. Although I'm glad it didn't go completely unnoticed and got that money back in my account's "wallet." Like I said, just be careful!
Dear sophie,
Thank you for your message.We wish to apologize for any inconvenience.
We have delighted to hear that the solution has been resolved.
As for any issues, to reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.sammydress.com/m-article-id-12.
Thank you for your support!
Sammydress Customer Service
http://www.sammydress.com/
Thank you Sammy Dress for issuing my refund for ( No merchandised received)
Much appreciated
Martha Angel
Dear Martha,
Thank you for your news.
Glad to know that this issue has been resolved and you are satisfied.
Please rest assured that we would continue to offer better and better service for all the customers.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I was just about to place my very first order and thought I should check reviews on this company (other than YouTube promoters). So glad I did. Way too many negative reviews to take that chance. I will not be purchasing anything from this company.
Dear Skb,
Thank you for taking your time to write your review.
Please note that we are a honest company that has been around since 2007.
We Sammydress are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.sammydress.com/
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
Sammydress Customer Service
http://www.sammydress.com/
I feel like a total fool that I was scuppered by this website. Glad to see Facebook are now targeting adverts to drop other people from falling prey. I ended up with $118 worth of knock off mass produced garments, not like the pictures, cheap material and way too small. Sent them back at my own costs, spent two months chasing a refund and only got a refund of $78 back. DO NOT BUY FROM THIS SITE.
Dear Anne,
Thank you for your message.
Please review our warranty and return policy here: http://www.sammydress.com/m-article-id-16.htm
As for the size issue, please rest assured we'll do our best to help you. Please check " My Tickets".
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered a pair of boots from Sammy Dress. Not only did they get to me quickly (I live in New Zealand) but they are amazing quality! I have had so many compliments on them, and they were cheaper on Sammy Dress than any other website I looked on. Very happy with the overall service and definitely happy with the product! A++
Order number MM************** Date today 4/8/2016
The customer service always replies quickly to any support tickets or to any concerns you might have, and the clothes are all amazing and reasonably priced. You get a lot of bang for your buck! Will definitely be shopping there again in the future :)
I purchased a bandage dress that is nice but too big. I would like to exchange it but their website keeps getting a code validation error even though I input it correctly and the phone number goes to an answering machine. I emailed them at *******@sammydress.com and still haven't heard back. Sammy Dress customer service sucks!
Dear Regina,
Thank you for your message.
Please check this link to contact us anytime: http://www.sammydress.com/m-article-id-12.htm
Please follow the instruction to contact us.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8). We have resolved this issue through our support center.
We also sent you new messages to to follow up the issue.
Unfortunately, we have not received your reply yet.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I will not refer this site to anyone. The material is very poor quality and the clothing looks nothing like they do on the website. I would rather shop in a thrift store before I shop with Sammydress again. I am beyond disappointed! Rating is a NEGATIVE ZERO.
Dear Latonya,
Thank you for notifying us of your complaint.
We are regretful that the product did not meet your expectation.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number MS16*****58540459 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Its been over a month and I havent received the items i ordered. I cant even get hold of anyone in customer services because no one picks up the phone, the form to submit is not working and no one ever gets back to me on live chat. So frustrating!
Dear Martina,
We apologize for this situation.
For the non-response, we will contact related staff to check it for you.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We checked that your order has been shipped out on 2016-3-4 and 2016-3-9.
We have sent you an email with the shipping information and tracking number. 聽
You may check the mailbox used to create your Sammydress ( in inbox and spam folder).
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered last year in December it is now mid April and I still haven't got my items. They sent my items out for shipping without my correct address. I contacted them told them they had the wrong address they made me pay $12 Canadian to reship the items. We had an entire ticket process that took a few weeks to sort out. I gave them the correct address several times. They re shipped the item again and guess what, yes with the wrong info again! Even though we discussed it through email for 3 weeks and my account info also has correct address. So how in the world could they have still messed up and for a second time? Is this a fraudulent company? Should we report this company to the authorities? I pay money and receive nothing, this is Theft!
Dear Allen,
Thank for your message.
We wish to apologize for any inconvenience.
The delivery address is the one our customer put in our system, we are uanble to change it.
We have sent you new messages to offer you the resolution.
Please rest assured that we would try our best to assist you.
Thank you for your kind support.
Sammydress Customer Service
http://www.sammydress.com/’
Got results after waiting for a few days but could not get any results until I posted a good review. Now I will let you know it was not a good experience!
Dear Denise，
Thank you for your feedback.
Your order has been shipped out on 2016-3-5 and 2016-3-17.
Please check the details information on your parcels on links: http://new.17track.net/en and http://www.myib.com/tracking/.
We have sent you an email with the shipping information and tracking number. You may check the mailbox used to create your Sammydress ( in inbox and spam folder).
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
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Dear Gina,
Thank you for notifying us of your complaint.
We are regretful that the product did not meet your expectation.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number 12**5 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue swiftly."
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/