Sammy DressReviews 6,937
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered some items that were pictured on their website. The first problem is I only received half of my order and that half that I received was not even close to what was photographed. I believe they still images from the internet and make you think that's the quality you're going to get don't be fooled like I was. This is a horrible company. You spend your good hard-earned money on garbage that's not worth shipping back to China. So now I'm out of the money that I spent on their website, and in order to get part of my money back I've got to spend money to ship this garbage it back to China then they want to charge you a restocking fee. Whatever you see photographed on their website is not what you're going to receive in your package that you will have to wait a very long time for.
Sizes are impossible to get right (XXL= about size 6 Australian). Fabrics are revolting and synthetic. Cut is all wrong and seams were not sewn properly. Noticed a hole under arm as I put top on for first time and then another seam opened simply due to poor workmanship. I suspect this is a dreadful sweatshop and would suggest that you avoid wasting any money on this site! You really do get what you pay for... in this case very little!
Dear K R,
Thank you your feedback.
We are regretful that the product did not meet your expectation.
As for the issue, we will verify it for you.
We have sent you several messages in order to offer you the right resolution.
Would be really appreciate that you can reply us so that we can go ahead with the resolution.
Hope to hear from you soon!
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Although I never received my order, Sammydress did a wonderful job of understanding my frustration and has helped as much as they can by means of a refund. Very pleased with their customer service and will be reordering from them right away.
I ordered 2 dress in Jan 2015. That's right 2015. I never received the dresses. After 6 months of never getting them and the fact that what I wanted to wear them for had passed, I wrote a pretty angry email telling them that I just want my money back. No response. And still over a year later no dresses. Keep in mind the order came to $35 bucks. But thats not the point. The point is I got ripped off. This is the only site that I have order from where I had this problem but it put a bad taste in my mouth with ordering from these types of sites.
Dear brandy,
Thank you for notifying us of your complaint.
Please kindly note that we always reply messages within 24 hours.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number Bj142*****337138 you have offered.
Would you provide us your order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue priority."
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
The package came earlier than expected so I was very happy. :) the products are just as shown as in the pictures and nicely done. The package wasn't damaged at all and I'm in love with this shop. :)
I ordered 10 days ago and they took they took the money from my account ($410) and then they asked for my ID copy and picture of my credit card to supposedly verify my order. I then opened a PayPal dispute they tell me they will only ship my order if I close my dispute.
Dear Ray,
Thank you your feedback.
About the issue you have raised, it is to ensure your payment security, it is required to conduct additional payment verification before authorizing the transaction. Please check our website for more details here: http://www.sammydress.com/payment-verification.html.
We have reviewed your issue and we have already resolve it through our support center.
We have also sent you new messages to follow up the issue.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Only recieved 1 of my 3 products! Measured myself and still ordered a size bigger than I wear and I can not get them on whatsoever. They are not a large at all! I can not get ahold of anyone. Called and left messages and got no call back. Tried to email them and the page wont let me send the email. This is a horrible company and I would never recommend to anyone. So mad
Dear Ayla,
Thank you your feedback.
Please kindly note that we always reply messages within 24 hours.
Please review the product's measurements in the size chart under product information.
You need to choose the item size according to your own measurements (in inches or cm)
As for the size issue, we will verify it for you.
Would you provide us your order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue priority"
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
After the initial struggle with customer service, I have received my money back. I have also received points for inconvenience and delays.
Dear Gosia,
Thank you for your feedback.
Glad to know that this issue has been resolved.
Please rest assured that we would continue to offer better and better service for all the customers.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
This website gets one star from me because they at least sent the items. I paid an arm and a leg for shipping and it took way too long to get here. NONE of the items look like the pictures. This was a scam, I definitely learned a lesson. I would like my money back but I'm not paying to ship this mess back. I guess I'll just take it as a lost smh a true disgrace.
Dear jasmine,
Thank you for your feedback.
As for the issue, we will verify it for you.
We have taken care of the issue you have raised.
Our team has sent you several messages to offer you the correspond resolution. Unfortunately, we have not received your reply yet.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered a purse and I love it! I did have problems with other parts of my order. (ran out of product and didn't ship on time) but they were quick to respond. They did everything they possibly could to right their wrong and made sure I was satisfied. They were very professional.
I had a really good experience with Sammydress. My
Order came on time and my clothes fit just right. I followed the advice from other reviewers and bloggers and I'm very happy with the quality of my items. I will purchase again
Don't ever order from here they take your money. It's hard to get in touch with customer service. They gave me a tracking number that doesn't work so please be careful about this website I'm going to report this site because they are taking people money and you can't talk to no one WORST $#*! EVER.!
Dear ambiie,
Thank you for your message.
Please kindly note that we always reply messages within 24 hours.
Please send us messages according to the instructions.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number 14*****9406396 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue priotrity"
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Having ordered several garments for Christmas they turned up late and the quality was terrible. A jumper received was not even stiched. Repeated photos sent of both garment and and SKU number still waiting for a response 4 months later!
Dear Catriona,
Thank you for your review.We are here to help you.
As for the quality issue, we will verify it for you.
We are willing to resolve this issue to your satisfaction. Unfortunately, after we have sent you several messages, we still have not received your reply yet.
Would you kindly reply in please?
If so, that would be really grateful.
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
I have bought quite a lot stuffs from Sammydress in just two months. That is when I came to know about this website. I just love the items that I have purchased for the price that I paid. I would have thought about buying anything of this fine quality for such less price. I love their collections! The shipping takes about two weeks time, but I do not mind waiting, when I am getting something for this less price. Who wants to pay more when you know that the same items are for such low prices at Sammydress?
The customer service is very commendable! Keep it up team Sammydress! They are knowledgeable.
I totally enjoy shopping here! I recommend this website!
Pls find attached few items that I shopped from Sammydress...
Over the pass couples of months I have been shopping from Sammy Dress online. The materials or products are very good. I even order for other people and they do enjoy the items. At times I wasn't happy for some my products but after I report it to the company, everything was resolve. I guarantee you to try Sammy Dress and you will enjoy and don't want to stop shopping. You even get discount, coupons and more... Am so excited to be shopping there.
Whatever you do, do not order from Sammy Dress! I ordered four 2XL shirts and they were the like a small. Then, I couldn't return them because the drop down menus don't work on the return site. I'm stuck with these undersized shirts that I paid for. And... you won't be able to contact them because they are in China and are not contact friendly. Don't make the same mistake.
Dear m n,
Thank you your feedback.
Please kindly note that we always reply messages within 24 hours and we always assist our customers.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number M160325101536076 you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Absolutely rubbish quality clothing (small/ see through/ falling apart/ not as described etc.) Seller would not send prepayment return label and expected me to pay to return to China! Paypal were rubbish and didn't refund my money as they said I should provide return details!
Im now left with over £80 worth of material thats not even fit for dusters...
DO NOT BUY FROM THEM AND USE YOUR CREDIT CARD WHEN MAKING PURCHASES AS PAYPAL ARE A CON
Dear geoff,
Thank your for your message.
We are regretful that the product did not meet your expectation.
We are willing to resolve this issue to your satisfaction. Unfortunately, after we have sent you several messages, we still have not received your reply yet.
Would you kindly reply in please?
If so, that would be really grateful.
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
This is quite honestly the worst online shopping experience I have ever had. I ordered more than 100$ worth of merchandise. I received only one package which was poor quality (which I did expect) but that was missing an item. I have never received the second packaged that my credit card has been charged for. There is no way to contact the company. The number provided goes to a personal voicemail. This is a fake business number. It is fraudulent and quite frankly theft at this point. The website now states I have never ordered from them. I registered and ordered and it showed for the past month. They have deleted me entirely. This should be reported to the better business bureau and the authorities really. This is an online scam. You will loose your money.
Dear Samara,
Thank you for your message.
Please kindly note that we always reply messages within 24 hours.
We are regretful that the product did not meet your expectation.
We are willing to resolve this issue to your satisfaction. Unfortunately, we cannot find your order record in our system with the number Missh1235793hi you have offered.
Would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly and resolve the issue ASAP."
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
After refunding me only half my money because I didn't get my order in time nor as described they asked me to do them a favor and update my review. But I don't need to update it when facts are facts. I won't lie. I paid $30 extra for fast shipping because we needed the dresses for a upcoming wedding. They came in too late so we had to spend more money and I didn't have the money to buy another dress since I wasted $83.00 on Sammydress.com. They came in finally when it was too late and they weren't as described and two were missing a button. They finally replied after making a review on the internet because trying to contact them personally never helped. They refunded me half my money and told me that it would cost more than it was worth to ship them back so to keep the dresses as a "gift" from them. One if isn't a gift when I paid for them and they one refunded basically the shipping price and the tax and shipping insurance. Two 4 out of the 5 dresses I still paid for after a crappy refund aren't even my size so how is that a gift? Then they continually asked me for a review update and said that if I updated my review it would push them to make improvements but shouldn't they do that without a good review? Sammy dress is a scam so they can keep your money even with a refund. They don't try to solve stuff if so they would refund all your money and fix their problems so people are actually happy and come back to order more stuff.
Dear Abigayle,
Thank you for your review.
It is never our intention to upset any customer. We will try our best to assist you in this issue.
As for the issue, we will check it for you.
Our team has sent you several messages to offer you the resolution. Unfortunately, we have not received your reply yet.
We would be really appreciate that you can take your time to reply us.
Thank you again for your time.
Sammydress Customer Service
http://www.sammydress.com/
YOU SELL ITEMS THAT ARE NOT THE SAME THING AS ON THE PICTURE. THAT'S VERY DISAPPOINTING. I WANT MY MONEY BACK. NOW. NOW, YOU SENT ME THE WRONG ITEM THAT HAS NOTHING TO DO WITH THE PICTURE ON YOUR WEBSITE, WHO ARE YOU FOOLING? I AM VERY IMPATIENT TO HAVE THIS ISSUE RESOLVED. I WANT MY MONEY BACK NOW, NOW, NOW, NOW!
UPDATE OF MY REVIEW
I WOULD LIKE TO REPORT THAT SAMMY DRESS TOOK MY REVIEW SERIOUSLY AND REFUNDED MY MONEY BACK TO ME. FOR THAT I AM GIVING THEM 5 STARS FOR CONFLICT RESOLUTION. THANK YOU AGAIN. I REALLY APPRECIATE IT,
Dear MeMe,
Thank you for your feedback.
Please kindly note that the shipping times are reference only.
The actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
We have resolved this issue through our support center.
We have also sent you several messages to follow the issue.
Unfortunately, we have not received your reply yet.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Prom Dresses Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Linda，
Thank you your feedback.
As for the unshipped items, we checked that we have refunded to you on 2016-4-25.
As for the other issue, we will verify it for you.
We have also sent you new messages to follow up the issue.
Hope to hear from you soon.
Thank you for your kind support.
Sammydress Customer Service
http://www.sammydress.com/