SammyDress is by far the WORST online shopping experience I have ever had in my entire life! I placed an order, paid extra for shipping so that I could have it here by a certain time. I received it 3 days later after the promised deadline, and it turns out, it didn't even matter. The dress was basically a rag that looked like it had been sewn together by a 5 year old (which, sadly, it probably was). It was completely unwearable. Whenever I notified SammyDress, they informed me that I needed to send it back, pay shipping again, they would refund me a $6.00 coupon, but they needed the dress back so that they could resell it to a different customer. This was AFTER I had sent them all of the photos of the incredibly disgusting and unacceptable dress. I also had shirts in that order. I ordered all of the shirts EXACTLY according to the measurements listed on their website. They came in and not a single one of them fit. They were all made for Toddlers, and the craftsmanship was again unacceptable. Also, there were no tags in the shirt so I could not even confirm that they sent the correct size or that the shirt was actually made of the materials SammyDress indicated (they were not). After I told them a $6.00 coupon to their trash site was unacceptable and that I was not paying for shipping AGAIN to send all of this back to them, they just completely stopped responding to my ticket. They stole around $100 from me, and should be put out of business for their unacceptable and dishonest business practices. I advise EVERYONE to STAY AWAY from this place!
I ordered a really cute top. What I got was not the size I ordered. The sleeves were very constrictingly too tight, and one sleeve was way tighter than the other and would have reduced blood flow if I had kept it on. The picture of the top I ordered had sleeves that were longer at the seam, very adorable. The actual product is a straight cut. The hem of the body appeared longer in the middle and shorter on the sides. It's actually a straight cut. The lace is much more flimsy than the picture showed. The lace-up ribbon is literally too short to lace up as the picture demonstrates. Way too short. The serging on the edge of the fabric is visible instead of being properly finished, very unprofessional in appearance, and poorly serged with the fabric gathered irregularly where there is not supposed to be any gathering. The only thing that was as it should be is that the fabric and lace were the right colors. Don't buy from this company. There is a reason it sells things so cheaply. Major lack of quality and probably assembled with slave labor.
Dear Priscilla，
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have raised.
Could you please send us your order number so as that we can send you details and solve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
We have already bought many items at Sammy and until now always without problems fast delivery good service, we can only recommend this shop
I buy most of my purses from there & they look like name branded ones for a good price. Ive already recommended this site to everyone i know
Super exciting everytime a package arrives, can't wait to try them on and see how I look more prettier with all your products... so loving them!
Sammy Dress is amazing! The clothes and prices are perfect. Thank you so much for making me feel beautiful on my birthday! Lovely dress!
Sammy Dress provided such an affordable prices of products compared to other companies. Great money of saving for retailer business on the long term.
He realizado ya varios pedidos, todos estupendos. Los artículos tal como se describían y gran relación calidad-precio.
I have ordered several times, all of them were fine. The items were as described with great quality-price relation.
Im really happy with them, gout my blouse in 2 weeks, and it fits perfectly and looks great.
Its not the last time I shop at there store :)
Sammy Dress is a reliable one stop shop for me and my family. We love it because it's always up on the latest fashions and trends
The price for sammy dress was very good i bought few pants all in great condition and speedy shipping from over seas. I have no complaints
I will never order from this company again can't seem to get in contact with them to see about a return by the it's is really small
Dear Gabriela，
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
5 star reviews are generated by a computer and a repeated. You will never get your product! Dont make the same mistake I did.
Dear Ryan，
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I have received my package, it was a bit late. But the services was fast to reply! They helped me through all of this. Thank you so much.
Dear Atlantic,
Thank you your feedback.
As for your parcel, we checked that it has been shipped out in Aug.
To check the shipping details, please kindly go to your Sammydress account " My tickets "
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I had one minor shipping detail but all it took was an email to customer service and they were more than happy to help resolve the problem promptly.
I bought an order in this website some days ago. But they have not shipped it to me. I just got a full refund.
Love this website. Cute clothes and tons of reviews with pictures so you can see how it looks on others. Amazing prices and such a selection!
Haven't received my order and the phone number given goes nowhere. They are thieves and don't ever buy from this website it's a total rip off! ##
I love shopping on Sammy Dress! I made a huge order one month ago and everything was as in the picture. I'll shop again for sure!
Ordered xl men shirts. Shirts arrived and they will not fit a medium young lad. Poor. Have emailed for process to return. No reply. Beware
Dear Bobby，
Thank you for your feedback.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We always reply messages within 24 hours. Please log in your account for: my ticket” to check.
In the issue you have raised, if we have made a mistake, we would try our best to assist you and fix it.
Unfortunately, we cannot find your order record in our system.
Would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kylie S.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/