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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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A wonderful company, everything arrived in 5 dys. A safe site, lots of products to chose from. A very satisfied customer.
Hi. If your looking at this i want you to know the true wonders that lie beyond that click on a button. Sammy dress is a wonderful place to buy clothes for everyone in your house no matter what season you may be in. Sammy dress really does help me explore my new creative side and helps me express it through the clothing i chose to wear at work all the time. Especially because one i lovvvvvvvvvve to wear bow ties and there bow ties are one of the most creative things i have ever seen in my life. I bought almost a total of 7 of them already and i cant get enough. This year all my Christmas gifts will be brought from here no dought about it. When you really want to explore a new creative outlet when it comes to clothes and also fashion i highly recommend you come to this app and you open your mind to new possibilities when it comes to clothes and many more things they offer here on this wonderful site, so sammy dress you certainly have my vote on online store of the year because you really did open up my world to new creative ways to fashion. Thank you so much for even being available to me. " i love me some of sammy dress, go back and buy some clothes today.
Hi,
I am writing this review after many frustration with sammy dress,
--->> i purchased a product "http://www.sammydress.com/product*******.html"
After long wait i received, and found it was damaged, it was torn, i logged complain with sammy dress customer support, first they are not ready to help by any mean, please read below comment from the customer service, such a worst reply i have ever got in my life
""**** Would you please to repair it in your local place? If the repair cost not too much, then you can repair to make it work well and we pay you the repair fee.
If the repair fee is over the item cost, or the item can not work with the repair. Please contact with us for the instruction of return.
Notice:
For the return, you need pay the shipping fee.
Please try to make it work and let me know the result so that we can offer you help******""""
I am requesting every one not to buy any product from sammy dress, they are fooling and looting money by selling damaged product and worst support and zero customer satisfaction
So far I ordered $130 plus 30 shipping and have not received a response regarding shipping time or to any of my 3 complaints of the customer service silence. 2 weeks went by and still no signs of response... looks like the items are still in process... shall I scream? Bad service. No information. No assistance... will I see the merchandise?... I guess I will have to cancel the payment... because this company smells fishy...
I've ordered multiple times from Sammy Dress at this point in time and I don't think I'll ever stop.
Their items are great quality and and they offer great pricing. Shipping costs are reasonable and shipping is completed in a quick and efficient manner. The items I've received I often get complimented on and I appreciate that it's unique from what I can get in my location.
Sammy Dress customer support is great as well. When you ask a question you receive a response within a timely manner. Their staff is always polite and so willing to help.
I have nothing but great things to say about Sammy Dress. Check them out, you will not be disappointed.
-Shelbi
This is a great site that i plan from buying from again. I love the prices, the style the diversity and accessibility. They also allow have S points and lots of sales you can use for discount which is also nice! The only bad thing I found was shipping time, but I can't blame them since I'm all the way across the world, if you are in Europe and Asia you will get your shipment quicker. Thank you!
Couple of months ago I purchased a few things on Sammydress.com until now I have never got my package, I tried to call, used live chat, email, no one responded!
I'm a customer since May 2014, and I'm so happy with this eStore. I have made around 13 orders.
First order I used Flat rate shipping. It takes too long, and one of the tracking numbers wasn't registered. But it was mail problems.
Next orders I use Express shipping, it's around 10 USD more expensive than Flat rate (to deliver in my country), so I had no problem to pay a little bit more for speed and security.
Talking about quality clothing and accesories, there's everything. Almost of my purchases are very good quality, thick and good fabric. Just 2 dresses were so tight or see-through fabric. Sizes are real with shoes and measurments with clothing too. Asian sizes come smaller so you need to check measurement table they add in every garment they have, they always have different measurements in sizes. In my country I'm size "S" but in sammydress (acording to measurement table) I order "M" or "L", sometimes "XL".
Support service is fast, kind and very helpful.
Just one point I don't like, new products are coming with one or two pictures without option to enlarge image. I want to see more detailed images, like past products they used to add additional and bigger images in description sometimes close-up images to see material quality.
With very low price even if you compare with H&M you must know that you will receive poor quality!
A 5€ (6,5$ when i bought it) shirt could be worn once, after whashing machine experience it was 2 sizes smaller...
Not really economic finally!
Dear Guillaume,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please tell us your order number so that we can check and give you a better solution, OK?
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Sammydress Customer Service
I ordered the dress and it fits perfectly! Most of the times i'm a small size, but Medium fitted just right, so maybe it is a good idea to order one size bigger than your regular size. The material is ok, I will definitely buy again!..
Sammydress propose des vêtements pas chers mais de qualités! Je suis satisfaite de chacun de mes achats!
I made an order (CP*******BY) in September and after almost 3 months still didn't get it. I sent them many emails and I opened a case on Paypal. They asked me to close the case to get my money sooner. Then I did close it and they cheated! They don't even answer now.
So, they stole my money!
This is company of cheaters! After all I looked reviews in Internet and there are so many people who had same bad experience with them! Looks like all good reviews about them wrote by only the people who work in this company!
Don buy from them, beware!
Every item that I have gotten from SammyDress.com has been great. Of course, since it's shipping international, the items will take awhile before they get to you, but that just makes it even more exciting and worthwhile. My favorite shirt is a long sleeve, pink flowery shirt. It makes me feel like a princess.
I have bought a few items from SammyDress and pleased with all my purchases - different and comfortable. Received one faulty/damanged item but Sammydress dealt with the issue straight away and helped with a replacement or exchange with no problems. They were effecient and polite. Always something exiting on their site and you know you going to be asked where you bought your top, dress, jumper etc as no other sites have the same clothing as Sammydress.
I love shopping with Sammy Dress! They are very well-mannered, friendly, and efficient. I will definitely be shopping with them again. If you live in the United States make sure to order 2-3 weeks ahead of your event, they are from overseas and have to have enough time to process and ship it.
Mi experiencia ha sido muy satisfactoria, excelente servicio, entrega rápida y muy buena calidad en los productos. Seguiré comprando
Every item I've received from SammyDress.com was always exactly what I expected and in most cases were in perfect condition. I'd find one or two loose threads occasionally but nothing I can really complain about. The prices are great for awesome quality items!
I absolutely love SammyDress! They have the cutest clothes at the best prices. There customer service is Amazing! I have already made 3 orders with them and I will continue to do so... I got all my items within a week of the purchase Date. I love this site! Thankyou SammyDress for being so Awesome!
Some of you customers must be getting paid by sammy dress to say nice things about their web site. Smh. Because you can never get hold of a live representative. The number they have posted on their website is always busy. And they are so slow with responding to your email. And give fake tracking numbers. I will.not visit their website eber again nor will i refer anyone to check out their website. Glad i was able to get my money back. And still don't know where the product i ordered iscat. Please stop lying for them and speak the truth about sammy dress.
I have ordered 7 items together from Sammy Dress from Australia and I got all in very good condition in given period. I am very happy to get all 7 item same as shown in picture and measurements, loved quality and the price.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Dear christina,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Usually, the processing time can affect the item dispatch time. Total Delivery Time = Processing Time + Packaging Time + Shipping Time.
This includes the time taken to conduct compulsory, detailed quality checks as well as carefully packaging the item prior to dispatch.
We are really sorry that your order includes popular items experiencing stock availability issues, the order took more business days to process.
Please understand that we want you to be completely satisfied with our products. Please accept our apologies for any inconvenience caused.
You can tell us your order number firstly so that we can check for you.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Best Regards
Sammydress Customer Service