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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I have made several purchases at Sammydress. The items were mostly what I expected. The sizes were the same as the size chart so they all fit as expected. Overall, I'm super happy with my purchases. I got some really cute tops and shoes. I can't wait to buy more! Pretty soon my entire wardrobe is going to be made of Sammydress clothes!
I love Sammy Dress! As long as you order one size larger than you think you'll need, everything fits fairly well because their sizes run very small. Their clothes are extremely cheap, but I am always pleased with the quality when the items arrive. I have ordered from Sammy Dress multiple times now, and will probably do it again in the future! :)
I've ordered alot of things from Sammy Dress and they're great! I love the S Points too. The prices are amazing. Although shipping needs improvement.
Bom, os produtos chegaram, mas o vestido não é o que demonstra o site, é beeem diferente!
Com relação ao atendimento, gostei, em todo o momento o site me atendeu e respondeu às minhas mensagens educadamente.
From all my experiences and friend's experiences, I have to say Sammy Dress is one of the most reliable and wonderful sites I have used when It comes to purchasing products and customer service, as well as the high quality of the products listed. The clothing is usually very soft and affordable, and the shoes are amazing. Their makeup selection of shadows, concealer pallets and eyeliners are really great for cosplay purposes (as well as everyday uses). The brushes and accessories (like puffs and nail tools) are very well made and I haven't had a problem with them during everyday use(No shedding or bits coming off). I've never had to return anything because each product is well labeled, and if you have inquiries, Customer Service is quick to reply with helpful answers. I have had all 100% positive experiences with all the products. The shipping cost is reasonable when it comes to the weight of the package, and nothing has come broken or damaged. I will definitely buy more from Sammy Dress, because I trust their service, products and customer care.
I love SammyDress! I have spent so long trying to find an online store that has great prices and quality and after searching for so long SammyDress is by far the best store I have found. I have bought from them a few times now and every item I received was exactly as it shows on their site, great quality, true to size and amazing low prices! I will definitely be buying from SammyDress again very soon. I'm glad I found it and I recommend anyone searching for a great online shopping store to check it out! They will not me disappointed!
Bad, bad website. Dont buy waste your money. I ordered 9 items and my order was not shipped all at once. It took 4 months for me to received my 8 items and one still unheard-of from them. When ask them, they kept say that took 10-25 days. This mad me very mad. Bad quality clothing.
I love sammy dress i can always get stuff for cheap
Sammy dress has the worst customer service I have ever experienced I have complained through email and live chat although website saids it's in California all communications is in China orders placed take months to receive and some orders remain incomplete all you get it incorrect track numbers and thank you for your patience,,, sizes are not realistic a large is more like a size 5 so maybe even the sizes are in Chinese,,, how do they get away with all of this is mind boggling
Dear Marie,
Thanking you for notifying us about the issue.
We want to extend my sincere apologies for the problems you have experienced.
Would you mind to tell us your order number so that we can check and give you a solution once we confirm the issues, OK?
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
It is a good site to get something as long as you don't need iot right away.
HORRIBLE customer service. First, I wanted to buy something, so I put it in my cart and started checking out. Then when I realized they charged more than the cost of the actual purchase for shipping, I quickly cancelled the transaction - or so I thought. They didn't mind taking my money out of my paypal account. Now as I'm trying to get my money back, I have been waiting 30 minutes for someone to respond to my "chat"; and when you call their North American number, it gives you a busy signal. Seriously, a busy signal? In 2015? I will NEVER try to buy anything from here again, and guess I can kiss my money goodbye.
Dear angela,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Sorry for the inconvenience, but, we are afraid that you didn’t calculate the shipping fees so that you can see the higher price after you add the items to the shopping cart.
You can tell us your order number, thus we can check for you.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
Shopping with Sammy Dress has been a pleasure. The styles are unique and classy, prices really cheap and affordable and some of the material of the clothing are wonderful. I am very satisfied with my purchases.
I ordered a couple of tops from sammysdress took a month to receive my order. Very poor Quality of clothes. The one shirt looks like its been worn. I ordered medium shirts they are actually x-small to small. I guess the saying is true you get what you pay for
Dear Rene,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
Firstly, we must clarify that all items on our website are new!
For the issues you mentioned, please kindly tell us the order number so that we can check for you. We are willing to give you a better solution if the problem exists.
We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Many thanks!
Best Regards
Sammydress Customer Service
I love sammydress! I already bought beautiful dresses and boots, and I can't wait to buy more! It's perfect!
"I ordered two watched from Sammy Dress on the 4th of Dec and they got here in a few weeks, really good timing considering the distance they had to travel! I absolutely LOVE them, they are better than described on the Sammy Dress website! I plan to do more shopping from them in the near future! When that first paycheck comes, I am going to be on Sammy Dress for boots that I am dying to order and a purse and some leggings... and lots more! I want to thank Sammy Dress for all the great communication during my order and shipping process, they were awesome! I recommend Sammy Dress to family and friends all the time. Thank you Sammy Dress!
I have made a few quite large orders with Sammydress so far, everything has arrived in good condition and I'm happy with all the items I've ordered. Their prices are very good and shipping is quite cheap. The quality of their items are usually very good for the price, too. Customer service is excellent and they have answered my questions and resolved issues quickly and courteously. Overall I'm very happy with Sammydress and will be shopping with them again. :)
Sammy Dress was definitely one of those sites that you visit and you just can't believe everything is so cheap and good looking. But you know the surprise of all? Is that it actually is. It is a well sorted store with great products to offer that actually look like the picture, have good quaility and have a killer price. I was really happy that I took the chance to order from them. I ordered a lot of things, a lot of jewelry and clothes, I received my items within a month and all of it was in a great shape and the material is really good looking and has great quality on it, the prize is the best, I will definitely recomend it to anyone and I will definitely keep doing business with them.
Extremely poor quality clothing - definitely not as pictured, sent wrong items & some missing. Refused refund. They are also writing positive reviews for themselves (note the names all have a single initial surname). Don't waste your time or money.
Dear Tia,
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number firstly so that we can confirm the issues and give you a better solution if it’s true after we check, OK?
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Best Regards
Sammydress Customer Service
Live in the U. S and did not know items are shipped separately from different countries. One one item was traceable the other just said sent to US. It's been a month that I received one item the 2nd item it's over a month and I still have not received it. I requested a refund they stated no because the item was shipped. You think if you pay $10 for shipping for two items it would come with 2 full full tracking info. They had the nerve to say I had to pay for a second tracking in which I never saw anything that stated that because I didn't know the items were coming separately. I will never order from them. Thank God I used paypal so I can make a dispute. The shirt I received look better online the material was thin and cheap.
Dear ms,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
But, firstly, please tell us your order number so that we can confirm the issues you met and give you a better solution, thanks!
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you again for bringing these matters to our attention.
Best Regards
Sammydress Customer Service
Purchased a few dresses from sammydress.com on 12/13 and paid $31 for 3-5 day expedited shipping. Full order was not shipped out. The package has still not arrived. When I contacted support, they placed all the blame on the courier. Told them I want a refund for either the shipping or the entire order. They said they'll give me a 5% off coupon. Why would I order again from them?! And 5%?! That's insulting. Told them to contact courier and return items to sender. I want my refund for services not rendered! What a joke! I will be contacting my credit card company as well.
Dear kris,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to start off by telling you that we are extremely sorry about the situation.
Would you mind to tell us your order number so that we can check for you, OK?
Please don’t worry, we will try the best to help you.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Best Regards
Sammydress Customer Service
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Dear vaw,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Firstly, we sincerely apologize for the inconvenience that had been caused.
For the issues you mentioned, you can tell us the order number firstly so that we can confirm and resolve ASAP.
Thanks so much for your kind understanding.
Best Regards
Sammydress Customer Service