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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I love Sammy Dress! Not only do they have awesome prices but great prices too! I do all my shopping here for clothes, shoes, jewelry & more! They have large variety & lots of unique items to choose from. I have placed several orders and I was very pleased! Some items may come in a couple days & others may take a couple of weeks. For the price, its definitely worth the wait. I have my family, friends, & co-workers shopping here too.
Garbage
I did a mistake making 3 orders for me and my daughter in the the same time without seeing the quality, it very bad quality and workmanship. Big deference from the photos on the website
I don't advise anybody to buy.
Being 5'2" and a UK size 8 - 10 I ordered size small off the Sammy dress website. When the clothing arrived it was so small that it would be lucky to fit a 10 year girl.
But my biggest annoyance was that the products were nothing like the photos on the website. One dress has a bright blue lining when the photo on the website was a white lining (it is a see through fabric so the lining colour matters!)The cut and shape of the dress was also completely different than the cut of the dress in the website photo.
Two other dresses were the same - completely different cut and shape than the photos. One of the dresses is supposed to be a three tiered dress, but had been made with only two tiers so was so short it was more like a top than a dress. As this one was so small it's not really wearable as a top anyway. They are all having to go to my 10 year old niece to wear as there's no way a grown woman would fit them anyway!
Dear Zoe C.
We're extremely grateful for your constructive feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love shopping at SammyDress. When I first saw their prices, I almost couldn't believe it, but after I received my first pair of beautiful earrings in the mail, I was hooked! I have not only ordered jewelry from them, but dresses and false nails as well. I have always been very satisfied with the products I have received because they are very good quality. Their customer service is excellent, and whenever I send them a ticket or a question, they usually respond within 24 hours. I have made several orders from them already of jewelry and dresses, and I always get compliments on them when I wear them because the pieces are very unique. I always receive my orders within the estimated 7-25 days they list on their website at checkout, and the products are always in excellent condition. SammyDress is great for my closet. I am a very happy returning customer!
I have had a wonderful experience with Sammy Dress. The clothes and accessories are amazing, pretty, and well-priced. I always get compliments when I wear what I purchased from Sammy Dress. Will totally use this website again!
Thank you Sammydress for the items, i have brought and the support i got when i need information on tracking and shipping and other matters thank you Sammydress.
I love Sammy Dress, they have a huge range at brilliant prices! Sizing is Asian, so a bit smaller than European or Us, & therefore it's a good idea to go bigger. I always choose flat rate shipping with the extra option of tracking & I've never had a problem. Also, the thing I love is when I get the shipping notice, they include a photo of your item packed & addressed... very cool! Highley recommended!
This is an excellent place to buy good quality products at very reasonable prices. The shipping of my order was fast, as it arrived to its destiny in Central America, in about 20 days. I contacted the sellers to ask 'after purchase' questions and I received excellent attention. I will continue buying from SammyDress and I am recommending it to my friends.
I ordered about six blazers from the website, excited because of the prices. I waited about a week and checked on the status of my order. It was waiting for pick up from the business but had been waiting 3 days already so I got worried. I started to check reviews on the website and started to panic, I only found bad reviews! I checked again a couple days later and waited tediously for two weeks and my full order arrived! I loved all my blazers! I ordered again for some items for my birthday. I ordered nine things this time. I ordered a month in advance too because I wanted to allow enough time to get my items. I received all my items in 6 days! I love this website I'm a huge fan and supporter and hope everyone else has such an amazing experience! Good job Sammydress!
SammyDress is worst than horrible. Pictures and price seem too good to be true. Took forever to get all four pieces ordered. Design of swimsuit did not rest properly on my frame. One large dress was very nice but was a very very small size. Returns are impossible due to shipping back to China. I did not know it was from another country. I would post the pictures of how they look on me but I don't want to scare anyone. Order number MM**************
Update: 'SammyDress' has posted after my posts saying they are sorry and please submit order#. My order number is already in my posts, so they are stupid. They are trying to sound like they CARE BUT they have never sent me a refund. I also think they go by three different names and I did not know I was ordering from overseas. So covert & sneaky and to hard to fight back.
Dear Christine b.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I would like to start off by telling you that we are so sorry about size issue you experienced.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I LOVE SammyDress, Always I order necklaces and I've loved, the quality is very high, they have been good to give away and I could wear all kinds of clothes, really I LOVE SAMMYDRESS, It is an online store where you always find the supplement that I need. Is a complete site you can find everithing, When I nedd SOme to wear I look in the site cause they have a nice blouse, necklaces, pants, makeup (the best), and Bag in a Best merchandise's price. The shipping is fast, and if you want something that is ramdon, and you write them the exacly color they send you, all the time they response the messages."
Okay, so I know a lot of the negative reviews are about the shipping and the quality of products. But seriously, the clothes are so cute. I always see all of the cute princess style clothes on different sites and they are so freaking expensive! On sammydress they're like half the price! Yes, they sometimes have loose threads and run small. But I don't think threads are an actual issue and you have to CHECK YOUR MEASUREMENTS! Check if you fit the size before you buy because sometimes the large will fit like a medium. But I always check and I order ahead of time so I can get my clothes when I need them!
I ordered 3swim suites in women medium size. When I received, one was too big and other two small enough for a 10 year old girl. How is that possible when all three suppose to be womwn medium size. I had to go shopping right away for a swim suite. I will never buy anything from this company. Suites were too small to fit even a 100 pound women. Total rip off. One of them was torn as well. I spent over $13 in shipping. They only gave me partial credit for the suites. I will never even visit this site again.
Dear Suman P.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I definitely have become more and more into online shopping since I found SammyDress. The prices are low, the styles are plentiful, and the ease of navigation is pretty smooth. Although the products may not be the highest quality, you get what you pay for and receive a great price for it. I have not run into any major upsets. The only problem I have had is a missing product with one of my orders. If you need it now, and you really want it, search elsewhere. Otherwise, if you have some money and time to spare, check out SammyDress. You be the judge.
The WORST website to do online business with. They are DISHONEST & FRAUDULENT.
DO NOT DO BUSINESS WITH THESE THIEVES.
They DO NOT return merchandise - they do not post their policies so the online shopper can view. I am out of pocket for what I purchased on their website - oh yes, they did say I could return to China but the shipping cost is high. Their customer service rep suggested I sell what I bought from them to a friend. I am going to make sure as many people as possible know this. This site is a SCAM.
Dear Barbara K.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. We will try our best to fix the relationship with any affected customer.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Having ordered a couple of things from Sammydress I was impressed with the quality of each of the products I purchased. Delivery took around 2 and 1/2 weeks on standard delivery which considering it was coming from China to the UK was pretty good.
I'm happy to say that my experience with Sammy Dress was a pleasant one. I placed my order and it arrived to me within 3-5 days via UPS. The prices were so affordable that I expected the clothing to look not so nice however I was very impressed. The dresses were cute and I receive compliments daily. I have placed 3 orders within the last month and was excited about them all. I did have an instance where the item was no longer available and for this you will need to submit a ticket. The customer service rep worked very diligently to ship my replacement to me expeditiously. I'm definitely a repeat customer!
I made my first order with SammyDress over a year ago, and I have been a frequent customer of their wonderful business ever since! I am always delighted by their excellent customer service, the quality and value of their products, the layout of their website and the fast shipping time! One time the postal service lost one of my packages but the wonderful staff at SammyDress offered me a speedy replace of all the products or a full refund straight away! I will be shopping there for a long time to come!
I've ordered twice from this website and I was never disappointed great customer service and fast shipping. Will be ordering from them again soon :)
I've been shopping on sammydress for a few years and the site gets better and better each time i go on there. Sammydress has started adding bigger sizes which is great for me since im on the curvier side and i am not petite. I absolutly love their Home sections for items that usually cannot find in my country unless expensive.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Dear Emad A.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to start by saying how sorry we are about the quality issue you experienced.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We cannot apologize enough for any inconveniences this may have caused you... or any of our custome rs.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/