Barbara K.

STAY AWAY
STUB HUB is NOT trustworthy, I learned the hard way that this is the most dishonest company I have ever dealt with. I have used Stub Hub for big concerts in the past & have been a "registered customer" with them meaning I have bought tickets through them with a registered account, they know through their records what I have purchased through them.
Why am I upset? Because of the horrific customer service we received recently with tickets we purchased for a Giants game. Because I have used Stub Hub in the past & have been a registered customer with them, I trusted their business model & what they deliver. We bought tickets a week prior for a Giants game, Stub Hub sent us the email confirmation & we reviewed knowing all we had to do was open our account in their IPhone App. When we got to Oracle Stadium the app didn't recognize us & after a few attempts to open they closed the account while we were outside the stadium & trying desperately to open the account to get our tickets. We called the customer service number & no one answered it was 10 minutes before the game & we were setting stressed that we came from the South Bay & couldn't get the support to get our ticketswe finally were able to reset the account & asked that the tickets be sent to us via text. When we opened the text it only showed past tickets we had purchased not the Giants game tickets! - The tickets we purchased & the company was nowhere in sight to help us. It was now 5 minutes before the game to resolve our seeing the game, we had to purchase new tickets at the stadium. The next morning I contacted Stub Hub to let them know what happened & to ask for my refund as it was their mistake that their platform was not working & that their customer service group never answered the phone. I was blown away by their response their customer service reps response was not honest their message was clear they would not refund the money we spent for our tickets! Crazy even after their reviewing my (former) business with them.
In conclusion this is about the most dishonest company I have personally dealt with we are saddened & so disillusioned that this is how they treat their good (former) customers. I want this message to be heard as this is a company that does not stand up to the standards it says it delivers.

The WORST website to do online business with. They are DISHONEST & FRAUDULENT.
DO NOT DO BUSINESS WITH THESE THIEVES.
They DO NOT return merchandise - they do not post their policies so the online shopper can view. I am out of pocket for what I purchased on their website - oh yes, they did say I could return to China but the shipping cost is high. Their customer service rep suggested I sell what I bought from them to a friend. I am going to make sure as many people as possible know this. This site is a SCAM.