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Sammy Dress
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Sammy Dress

sammydress.com
Oregon
1 review
0 helpful votes
Follow Kaolee X.
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I like sammy dress because the quality of the products is good according to the price.The top ordered was a perfect fit and i am glad that i shopped at the website as the dress was very reasonably priced.

Date of experience: July 14, 2014
Nevada
1 review
1 helpful vote
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Sammy Dress has a lot of cheap clothes, but they're usually of really good quality! They use Asian sizes so they run a bit small, and the shipping usually takes a while. Overall I'm really satisfied with Sammy Dress.

Date of experience: December 2, 2014
Texas
2 reviews
7 helpful votes
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I ordered an adorable pink & gray southwestern print cardigan sweater. Six weeks later, I received the UGLIEST and tackiest garment I've ever laid eyes on! It was NOTHING like what was shown in the picture at all. It was a southwestern print, but not the same pattern or colors. Also, the material feels like it was made out of paper towels. Talk about bait and switch! I got scammed... plain and simple. This company is a JOKE! Do NOT order from them!

Date of experience: December 18, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Lisa,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
As for the issue you have raised.
Would you minding sending us your order number so that we can resolve the issue ASAP?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/

Evelyn J.
Washington
2 reviews
0 helpful votes
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I have been purchasing items from sammydress for over a year. I am addicted to their clothes. I am currently waiting to receive a few items and I can't wait. The only downside is the shipping prices go up worth each item added to your cart. My overall experience is good. I will continue to shop at sammydress.

Date of experience: August 11, 2014
Brazil
1 review
1 helpful vote
Follow Lili M.
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The product quality is great and the prices are incredibly good. The customer service is always very attentive and polite. I will surely buy more on Sammy Dress in the future, and I recommend it for everyone I know.

Date of experience: February 25, 2014
Oman
1 review
7 helpful votes
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I really enjoy shopping with Sammydress, it offers great quality of products and the newest trends With a very low affordable price. I also like how their customer service team is helpful and very cooperative and quick to reply. My shopping experience has been great with Sammydress so far and I highly recommend everyone to try it :)

Date of experience: September 8, 2015
Texas
1 review
0 helpful votes
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I order some clothing for my husband on March 4,2014 and paid for Expedited Shipping so I could receive it by today March 11 for my husbands Birthday and all it's showing in the system that my order is processing! I am so upset! I sent them an email on Friday and I still haven't gotten a reply back and I keep on calling their number *******508 and I get no answer! I got on the online customer service chat window and they told me that some items are not in stock and that M size is the Asia size it is a little smaller than US size. After I order it and paid for the order they tell me this! I told them I wanted to cancel my order and all they said is okay! This website is a Rip off!

Date of experience: March 11, 2014
Mississippi
1 review
1 helpful vote
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My package arrived within 3 weeks from the day I ordered. The clothes came in exactly like the picture on the website. I also ordered a watch that is fully functioning and I love! Great website for the price.

Date of experience: June 20, 2014
Brazil
1 review
2 helpful votes
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First time buying something from a foreigner site and I was quite worried about that. But I'm glad I chose Sammydress for my first experience! They have so many wonderful products on their site that I ended up buying more than I could lol. It took more time than I expected to receive my order but thanks to the fabulous custom service they have, they always gave me a quick reply and offered a resend or refund in case I didn't get my package. I got my order safely though! And I'm very satisfied with the products and the store overall! Look forward to buy from there again!

Date of experience: June 25, 2014
Texas
1 review
0 helpful votes
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Great Styles
February 27, 2015

I put significant value into style and clothing choices, as I have developed them as a way to express myself. I have a tendency to lean towards the quirky, cute, and unusual, and I usually find what's on the racks to be mediocre and generally unsatisfying, ESPECIALLY regarding price. Luckily I stumbled upon SammyDress, which pretty much takes care of all of my worries. They're ridiculously affordable and don't have your typical selection of everyday clothes, and I find myself utilizing their "favorite" feature pretty often. The only downside is that since I live in the US, shipping can take up to a few weeks so I really have to plan ahead. But hey, more excuse to stop putting off getting my hands on that "just in case" outfit, right? Especially with those prices!

Date of experience: February 24, 2015
Florida
1 review
1 helpful vote
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Scam
January 2, 2016

Seems like I need to learn this lesson again. Companies that do not have a phone number for their customers don't want to hear from you. They only want your money. Sammydress is the worse one for guest service. I have written several requests to their site and have only received computer generated responses. Ordered an item on December 9th, and have not heard from them on several attempts to find out something.

Date of experience: December 30, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear Brad,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Regard the delivery issue, we are here to assist you to check the status.
Please rest that we would responsible for every customer.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Sammydress Customer Service
http://www.sammydress.com/

Tennessee
1 review
8 helpful votes
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I do a lot of online shopping. And I've heard of sammydress.com so I thought I'd try it out. They seem to have really cute clothes for cheap! When you're browsing their website you will see tons of cute things, but let me tell you now that they do not look like the pictures on the website when you receive them. I ordered 2 dresses and a pair of shorts. I finally received 2 months after purchasing and the dresses were horrid in person, and the shorts were big enough for one of my legs. In a size 0 and I ordered a m in the shorts. I just don't understand how a living breathing person could have got in those. My dresses also looked nothing like the pictures. And I was devastated. Well I call them, and after an hour of holding they inform me "no refunds" and then click. I just don't see why anyone would ever order from them. Terrible quality, hiddeous clothes (in person), and customer service sucks.

Date of experience: June 28, 2015
sammydress h. Sammy Dress Rep
over a year old

Dear laranda l.

Thank you, we always welcome feedback from our valued customers.

We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.

We are always more than willing to offer help, please feel free to contact us http://support.sammydress.com/?lang=en

We really appreciate that you would send us message here about your order number, so we would be able to reach you and offer you a solution.

All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.

Thank you again for bringing these matters to our attention.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
1 helpful vote
Follow angi g.
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So i wish i would have read the reviews ahead of time but i didnt until my order never came i waited more then 2 months to contact them and they told me sorry that item is out of stock. So i asked for a refund and they told me 7 days to refund my money :( i really just wanted the swim suit i ordered but i will have to keep looking

Date of experience: May 12, 2014
sammydress h. Sammy Dress Rep
over a year old

Thank you for your review, and I am very sorry for all the things. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.

Canada
1 review
1 helpful vote
Follow Jasmine P.
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I really enjoyed shopping at Sammy Dress, it was a fun experience as I've searched through so many items that they have. I'm looking to purchase a few more things in the future, and that is all thanks to the great service that I got for when I purchased my very first item. It was one of my favourites and it fit great when I had recieved it and tried it on!

Thanks a lot Sammy Dress.

Date of experience: February 5, 2015
Illinois
1 review
0 helpful votes
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I got my package in a good amount of time from ordering but when I got them the clothing was falling apart And had holes. I also ordered a pair of brown boots and one black and got two pairs of black. I have tried contacting customer service multiple times and got one response back out of 3 emails. I'm very disappointing in the way the clothing was made and the shoes, very cheaply made. I was very excited to receive my items but once I got them I was very disappointed. Unless I hear back from customer service again in like what they say, I do not think I will ever buy from them again

Date of experience: December 15, 2014
sammydress h. Sammy Dress Rep
over a year old

Dear Krystal,

Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Would you mind to tell us your order number so that we can check for you and give you a better solution if we confirm the issues you mentioned, is it OK?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We want to make Sammydress a great place that provides the best possible experience for every one of our customers.

Best Regards
Sammydress Customer Service

Poland
1 review
0 helpful votes
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I will never order from this website again, I placed an order on 24 november and after a few days i received a message that it was shipped out. These days I was expecting for the package and got a message again that my order was shipped? What is wrong with this website?

Date of experience: December 9, 2013
sammydress h. Sammy Dress Rep
over a year old

Dear Cristina B.,

Thank you for your review. We want to offer our sincerely apologize for the inconvenience.

There may be a bit problem with your order. I would be grateful if you could tell me your order number, I will help you to check the problem. Thank you very much for your cooperation.

Kindly

Rona

Sammydress Customer Service Manager

USA: 909-581-9508

support@sammydress.com

Canada
1 review
2 helpful votes
Follow mylene c.
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First, they just asked me to post a nice review on this Website. As they probably did for all the previous nice comment...

Secondly, they give terrible curtomer service. When an item ws not in stock they decided without asking to send me my item with custum fees which I didn't want because with normal post i pay no taxes and stuff. But It almost double the price of the item while I never wanted this kind of fast shipping! They never wanted to pay it back so I sent them the items back because they were poor quality as the last items I bought from them ( the super cool legging I bought were already broken after wearing it twice it's ridiculous).

It's been two week now and i'm still waiting for news from them...

Never buy from this site. Only read the bad comment here, as I said they asked me to write a nice comment... Communication with them is complicated and they take us for idiot.

Date of experience: October 9, 2013
sammydress h. Sammy Dress Rep
over a year old

Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.

I had checked your order, we will help you solve this problem soon. Please check your account and e-mail.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Ohio
1 review
1 helpful vote
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Great service
January 14, 2016

Love shopping here! Prices are the greatest and the selection cant be better, so much to choose from its hard to decide. Did a lot of Christmas shopping here and everyone was so surprised at the uniqueness of their gifts. Best of all they thought I spent a lot more money. So happy I decided to try SammyDress. I will most definitely be ordering more from you in the future.

Date of experience: January 11, 2016
TT
1 review
0 helpful votes
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Sammy Dress: Good Site
August 20, 2015

Order from Sammy for the first time in July'15... The clothing looks great in the photos, however it not as quite as it looks in the photos. But for the price you get a good quality that's wearable. Their shoes are great, good quality, even as Payless.
I am sure the higher end items are much better quality... you get what you pay for.
Will be ordering soon again. Delivery time and customer service is good also.

Lydia

Date of experience: August 17, 2015
GB
1 review
7 helpful votes
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Ordered two dress's - one came really quickly and I was impressed until I tried it on, they must get muddled with the crappy templates when making the dress, so disappointed! As for the second dress, I waited and then asked for an update and I was advised there was delays, again so much time passed and I had to wait over half an hour to speak to someone on live chat but that is not the worst part, I had explained about the first dress and advised I wanted a refund for the second. The only response I got was that I would have a refund the second dress. I had responses, No Apology? And only then did I get one, 'justin' as no customer service skill what so ever. Would never order from them Again. AVOID

Date of experience: March 4, 2016
sammydress h. Sammy Dress Rep
over a year old

Dear Kimberley,
Thank you for your feedback.
We wish to apologize for any inconvenience.
We really want to work with you to verify and resolve the issue.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/

Overview

Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.

service
1,245
value
1,231
shipping
1,264
returns
695
quality
1,200
+313