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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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All the things that are wrong with SammyDress:
1- It's a rip off site
2- I ordered 9 items and they split my order into three separate shipments.
3- They sent me 3 separate shipping numbers to track. All of which were invalid/fake.
4- I contacted customer service to complain that none of the shipping numbers were valid.
4- In the first set, one item was damaged/misprinted
5- In the first set, one shirt was marked as a XXL but it was really a SMALL!
6- 3 weeks later I got the second package. In it were two shirts, both marked as XXL and they were both smalls. I could barely fit the shirts over my head and chest and they are skin tight and don't go all the way down. I'm a Large/XXL male. These shirts that are marked as XXL are SMALLs.
7- I've received only 2 out of the 3 packages. The third package has not arrived.
8- VERY VERY VERY bad site.
I ordered three items on Sept 28 still waiting order number M************** can you please tell when I should receive them?
Dear Virginia H.
Thank you for being kind enough to tell us about your experience!
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
I will be always here for serving you as my best friend.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I´m so happy with my second order from Sammydress: A black jacket super cute, comfy, very soft, lovely and fashionable. It has a nice quality and a great price. Really, I love it!
I will definitely buy from Sammydress again.
I love SammyDress! The website is wonderful and they have so much to offer. I bought a few items from them and the shipping was free!
SammyDress is amazing!
I was quite pleased with the top I received. Was a little larger than expected and the collar was slightly different but overall for the price the material was nice and the style lovely. It is one of my favourite work tops. The clothing does tend to run small so I always order a bigger size and the material is often see through but still good quality. The shipping does take a long time but that is to be expected when coming from China. I will be trying them again.
I had ordered from them prior with tracking on my shipment and received it without an issue. This time ordered 2 months ago and still have not received the product. I sent an email and they stated basically theres nothing then can do?!? So I paid for things and have nothing. It doesn't seem right I have preferred from other places without tracking and have had no issues!
Dear Nicole t.
We're extremely grateful for your constructive feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Appreciate your cooperation and kindly understanding in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I am very satisfied with SammyDress experience, they have many products, low prises and the quality is very good. Shipping it was very fast and the praducts reached perfectly undamaged. I love that you can see photos with the products send from other buyers. I will continue to buy on SammyDress.
I ordered three items from Sammy dress SEPARATELY all on September 9 and it is now October 13. I have not received any of my orders and one of my items has not even been processed yet after 30 DAYS! I have sent complaints to them twice and it says that EVEN THOSE HAVE NOT BEEN PROCESSEDB I am absolutely furious with this company and will never buy any items from them again!
Dear Danielle H.
We are so grateful for this feedback.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you very much for your understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This company is a classic rip off!
From China so there you go.
Ordered a men's Large dress shirt and it arrived on day 49.
Material poor and at least 4 sizes to small, can't be worn!
You'll regret ordering from them, trust me!
Dear Shirley L.
Thank you for recent comments.
Let me start by apologizing personally for your experience.
We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Appreciate your nice help in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I submitted a order to SammyDress, com on 10/08/2015 20:46:53 PM and as you can see I'm writing this Review on 10/13/2015 5 days later after I've called this number as a Contact Customer Service Number: (1)*******508 and you maybe lucky to have it ring for you, but after 2 rings. The phone automatically starts giving a Busy Tone.
After emailing the Support Center: T*******947 10/10/2015 11:18:30 UTC. Today is the 13th and No One Responded Back YET! Who in the World are these people and who lets them create these sites to just FRAUD people out of their Hard Earned Money.
Oh! Yes! And they have already been PAID via my bank days ago. There should be Tougher Laws Against These Kinds Of Companies That Never Make Good On Their End As A Valid Online Company, but Doesn't Hold Up Their End Of The Business Deal.
Maybe A Small Business Owner Like Myself Just Might Bring These Actions Up To My Congress. Because this HURTS My Business!
Anger And Mad,
Michelle B. Of Jacksonville, FL.
Dear Michelle B.
Thank you for taking your time to write your review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Please believe that this is too good to be true. Even though items on their website look appealing, their customer service practices are HORRID. My original order was placed on Sept 16. One of the items I received was damaged upon receipt, the second didn't fit, the other 2 have STILL NOT SHIPPED (today is oct 13). I have been emailing back and forth for almost a month. It takes them a very long time to respond and their answers have not addressed my concerns. I am thankful that I did not spend a lot of money with them, because then I would be utterly irate. At this point, I'm just irritated and would like to help others to avoid this experience.
Dear Malika M.
We want to thank you for telling us about your situation.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Great thanks to your kind understanding and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a bathing suit from SammyDress before I read the reviews, and I would not have ordered had I read the reviews. But when my item arrived (yes, it took a long time, about a month), I was pleasantly surprised.
The bathing suit looks like the photo, is very pretty, and fits well.
The quality is fine. The sewing is good. The only fault is that the material is a bit thin. But the entire top and bottom are lined.
FOR THE PRICE, it is excellent value. I did not expect an $80 bathing suit for $11.07, so I'm pleased that I got my money's worth and maybe a little more.
UPDATE! I liked my bathing suit so well that I ordered another one that looked like the first one, only a different color. The second one came more quickly than the first --a few weeks. But the second one, though I ordered the same size as the first, didn't fit. Top too big, bottom too small.
No customer service. As most comments here, I have been waiting for a package for over a month now. Their chat is never available, never a true response from them. I was actually considering buying more clothes, luckily enough I only bought two items. Will not do business with sammydress again.
Dear Alfonso D.
Thank you for being kind enough to tell us about your experience!
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Thanks a lot for your kind and generous support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
As many others have said, this site is a JOKE. I placed an order a month ago and my status still says "Processing." It was supposed to ship out no later than 15 business days or something. I have sent them THREE different messages and they do not respond. I will NEVER order from here again and will encourage others to NEVER EVER do it either!
Dear Erica G.
I wish to say thank you for providing valuable feedback to us.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will be always here for serving you as my best friend.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Order M************** information of SammyDress.com
I bought@ 8 watches and 4 pants, Parcel was sent promptly but 3 of the pants were missing I have notified them twice got a generated reply acknowledging the messages, but no indication of anything is being shipped out or refunded
Dear Barry J.
Thank you for informing us about your shopping experience.
We are truly sorry for the problems with this order.
Our team has reviewed your complaint and offered you a solution in the ticket.
We are waiting for your reply. Could you please answer us?
Thank you for your continued patience and kind understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Sammydress is my favorite place to buy earrings, because they are very cute without being expensive. They are definitely not the place to buy investment pieces, but offer a really great selection of trendy earrings that you can color coordinate to your outfits.
I have not bought clothes from them, so I cannot attest to those. The shipping for earrings is usually free. I paid for the tracking number with my order so that I could know when to expect the delivery. The extra fee for the tracking number is inexpensive, so I highly recommend doing this. I also paid for the expedited shipping, which cost just a few dollars more, and the items arrived at my door within 10 days.
I had a slight misunderstanding with the customer service team regarding part of my order, but they were able to resolve the issue very quickly and I am incredibly happy with the items that I purchased. I will buy more earrings from Sammydress again very soon!
I had absolutely no problems with my order; in fact, it arrived a little more quickly than I expected. The prices are amazing for the quality! The photos are representative of the products.
The sizes are based on Asian standards, so they run a bit smaller than American sizes. Measure and consult size charts - order a size or 2 smaller than you normally wear. Mine fit perfectly!
I will definitely use this company again.
I initially bought from SammyDress because I saw the same dress I saw in an online boutique and assumed it was the same thing. The 4 dresses I received were terribly made knock offs of real pieces of clothing. Everything was much smaller than an L or XL should be and made of synthetic fabric.
I am now trying to return my items and they are making it impossible! Possibly assuming I will give up and just keep the clothes.
Dear Deborah M.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you very much for your kind understanding in this matter in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
To me, I see sammy dress as the best online shopping certer.
Their items are super good and cheap with speedy delivery.
All my orders are being treated in a VIP way and I love them so much.
I highly recommend sammydress for everyone!.
They are good, try them and be convinced.
I waited over a month while my order was 'processing' only to contact them and find out a week later(now a 5 weeks after my order was placed) that the item was out of stock. Horrible customer service. DO NOT buy from them
Dear Kelly L.
Thank you for informing us about your shopping experience.
We apologize for your shopping experience which was clearly not up not up to your expectations.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thanks for your kindly understanding and continued patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Dear Brad A.
We want to thank you for telling us about your situation.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you very much for your understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/