Ordered 5 dresses from them. They arrived in all the wrong sizes. Some dress were small enough for a child, others were tent size (: huge) would not send me return info or credit me back for my purchase. BAD COMPANY-DISHONEST!
I ordered a pair of snow boots and paid for priority shipping, after that time had come & gone I check the status of the order & it's still in processing. When I online chat with customer service they tell me that they item isn't available to be shipped until Dec. 9th. I paid more for the shipping then what the boots cost. When I stated the boots were in stock when I bought them and paid for priority shipping the customer service rep told me it had nothing to do with shipping, I asked again why wasn't I receiving what I paid for the rep told me it was because it is hot, It's the end of November and 15 below where I live. She refused to refund me the priority shipping amount and kept insisting I could exchange or cancel. Exchange what? I haven't received anything to exchange. I did not get what I paid for, and seriously it's hot?!
Dear Tiffany,
We regret any inconvenience or frustration that your experience has caused you.
Firstly, we need to clarify:
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Usually, after you placed the order, we need time to process it.If the items you choose are out of stock due to the high-demand, we need more days to restock, it’s just processing time. Please kindly understand that we must keep all items you choose are in stock and prepared well before the shipping.As you are not willing to wait, our customer service stuff may suggest that you could replace new item or cancel for a refund.
You can tell us your order number so that we can check for you.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Sammydress Customer Service
I absolutely love this website for swim suits! The prices are cheap, and the suit are unique, especially for plus size women! I got a high waisted two piece fringe from them, and I love it! I wear a size 14 and 40DDD, so the 2x fix perfect! The quality of the suit is not "long lasting", but for the price, who cares? It took 10 days for it to come. Only issue is, if you purchase more than one item (swim suits), especially when the product is new, they won't have it ready to ship. This means your items come separately. But I've just purchased my third suit, and my also brought my mother and aunt two cute ones as well! Loveeeeee them! Can't wait to get on the beach!
I truly love this site sammydress, I've placed 4 orders and received all the items I've purchased. The items I purchased are all true to size, any time I had questions and wrote a ticked, someone always answered in a timly manner. I have recommended this site to friend's and family members, who have also made multiple orders
This "trading company" are a bunch of rip off merchants who still owe me 2 shirts from 12 months age... writing to them is a waste of time... even finding how to correspond with them is a nightmare... they should be removed from ALL advertising outlets on the internet... AVOID THEM LIKE THE PLAGUE
Dear Rolly,
Thank you for your message.
We have reviewed your order information in detail.
And we have sent you messages to offer the resolution.
We always responsible for our customer if there is anything we can help.
We also sent you new messages to to follow up the issue.
We would be really appreciate that you can take your time to reply us.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered 3 items on 8-11-15 and I have STILL not received anything. They say because I did not pay an additional 1.50 for tracking there isn't anything they can do... I call BS. Who PAYS FOR tracking?!?!?!
Dear alisha j.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
We disappointed our customer here and would welcome the opportunity to make this right.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Ridiculous. Was ordering 11 shirts which gave me an extra discount that I wasn't aware of but was pleasantly surprised. Until I went to apply my first time customer 10% discount and the Order went HIGHER! Why would you charge a first time customer buying 11 shirts at one order MORE $$$$... finally went I went to pay on my card (the higher price) my two cards that are valid were Declined... what a waste of time!
You can contact me directly at *******@horserun.com to see my order that I just cancelled. You people need to get your act together.
Dear Java G.
We want to say thank you for providing us with important information about your situation.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Order Information: # M**************
I really like sammydress page recommend since I have two years buying on the page.
I like it because they have a variety of products from clothes, shoes, household items and much more, all products are of very good quality, from handbags, shoes to shirts, pants etc. Their costs are very low at which is very suitable for multiple purchases. I also love that I live in Colombia and shipments are delayed very little even when in another country which makes my favorite site to order products is sammydress from me recommend to all shopping enthusiasts.
Marcela Cordoba Novoa
Sammy dress products were relatively decent quality, although the dresses I ordered were shorter than i would have liked, the I have o wear them as shirts. I got a pocketwatch and a LoTR ring as well as a star projector thing, and I am very happy with all of m purchases. The shipping time was much longer than I expected, but I received all of my items within five weeks.
I place a order few days ago. My payment when through but then I recieved a message stating that my address is unconfirmed. I submit a ticket to Sammydress regarding this matter and I have not recieved a respond. I'm very worried I'm going to lose my money.
Dear Jay，
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We will check the issue for you.
Would you please tell me the order number so that we can check it for you?
Thank you very much for your reply.
Sammydress Customer Service
http://www.sammydress.com/
I placed three orders right around thanksgiving and paid a considerable amount to have each order expedited. I called 12/7/15 got no answer from the Cali number and a full voicemail for hours. The online order chat crap does not work. I called shipping companies to see where my packages where and they said the retailer hadn't even given them to them. SMH. If I don't reach somebody from Sammydress by today to get a refund of my expedited shipping charges because this is not expedited. I will dispute the charges and file a formal complaint with the better business bureau and police for a scam. 24 hours to contact me about my three orders that you lied and said where shipped! That's it!
Dear Jasmine，
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
You can can contact us for the issue, please browse this link:
Please browse this link: http://www.sammydress.com/m-article-id-12.htm
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I had some issue before because my items never arrived, but I contacted sammydress and they refund my money which is good. I still like their products. So thanks to sammydress for listen to my request and refund my money. I will def. Contunie buying in this website.
Dear Alexandra,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please offer us your order number so that we an check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I have had a very positive experience with SammyDress, Im very happy with the designs that I can find in their website, and the service they provide is always kind and effective, very adequate service. Thanks Sammy.
Sizes don't make any sense and vary from item to item. None of the stuff I bought fits. The one sweater that I thought fit, sleeves are too short. Crappiest quality you can imagine. There were threads hanging out all over, hoodie strings sewed together. I know these are cheap clothes and I wasn't expecting much but I was at least hoping for wearable. Not a single item I bought is wearable. It is all CRAP. DO NOT ORDER FROM THEM. Or their associated site Rosegal.
Dear Rebecca，
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
As for the issue you have mentioned.
Would you please tell me the order number so that we can check it for you?
Please kindly reply to us.
You are a valued customer, and we are committed to providing you with the best service possible.
Sammydress Customer Service
http://www.sammydress.com/
It was exactly what I expected and I love it and am very happy with my order although it did take longer then expected to get here because of the holiday and my local postal service I still am very satisfied with my order and will definitely be ordering again
Ordered stylish shirts, sized XL and 2XL. While they did come (others in other reviews claim they aren't sent, so be wary of this practice they use to bilk you), they were the size of a child's shirt. What gives? They were marked on the packages and on the shirts as XL and 2XL, but would only fit a child. They also were very poor quality - I can see my hand through the material and the threading around the buttons and seams had strands.
Also, I note that I had to pay for PayPal - I'm sure now because IF I had ordered via credit card, I would have a legal recourse to get my money back. Be warned! Do not use Sammydress.com. They are deceitful theives.
Dear Mike W.
Thank you, we always welcome feedback from our valued customers.
We were perhaps even more upset about this than our customer was.
Would you mind sending us your Valid Order Number or Ticket Number?
Please understand that we are more than willing to assist any customer. That is why we are here to help.
Please kindly check our return and warranty policy about wrong size http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
We encourage all customers to contact us immediately if they have a problem with an order. Our phone number is + (1)909-581-9508, our e-mail address is support@sammydress.com
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I bought a watch. I thought if it doesn't arrive that's fine it was only 10$ watch. It was more like an experipent to see if the website was legit. In 1 week my account got broken into, first transaction was $50 another was $250. And I remember after that, found someone's review that he's acount got broken into also in 1 week after purchase and lost money. The funny thing is I still received that watch after a month. Got $10 cheap watch, lost $300. Don't shop on that site.
Dear Leo,
Thank you for taking your time to write this review.
We are regretful that you feel like that way.
In order to verify and resolve the issue in a better way, would you provide us your valid order number and detail information about the issue please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
Very very good site, I have shopped there several time, they're very professional, the shipping does take time, but it's normal, and they have a free shipping option, which is awesome (: I love this site, and I totally recommend it
I ordered 3 items on 01-15-2016. 4 days later they sent me a picture of a mailing package and stated that my item has been shipped. I am still waiting. I tried to call them using the phone number on the website and it does not work. Tried to email them and my email was rejected, the web adresses are no longer in use. Then i tried live chat, no one was available to chat with me. I feel that the site is a huge fraud and they will only take your money and you will recieve no products. And in the end you can't do anything about it. Con artist web site. DO NOT USE THEM. THIEFS!
Dear robert,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We look forward to hearing from you.
In order to verify and resolve the issue, would you provide us your valid order number and detail information about the issue please？
"For any issues, please send us a message: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
I enjoyed using Sammydress! It was very easy to use and the jewelry I ordered were very true to their description. I was very pleased with the products and the shipping time really good given, that I live in the Caribbean. I absolutely love that I got FREE shipping!
Overview
Sammy Dress has a rating of 3.6 stars from 6,937 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sammy Dress most frequently mention customer service, good quality and low prices. Sammy Dress ranks 175th among Prom Dresses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mary M.
We want to offer our gratitude for receiving your constructive feedback.
We kindly suggest every customer refer to the Size Chart before they order, Maybe the size you choose does not fit, please note the huge difference between choose wrong size or we send you wrong size items. If we made a mistake, we are more than willing to help you.
Please kindly refer to our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
We are always more than willing to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
It would be very nice of you send us message here, you can provide email address, order number, phone number, transaction ID etc which can help us find your order number in our system, then we would be able to reach you and offer you a better solution.
We cannot thank you enough for all your attention and kind support!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/