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The Salvation Army

How would you rate The Salvation Army?
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Michigan
1 review
1 helpful vote
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Working there, they treat you really bad. The supervisors have to make their quota for the big bonuses for the month they really talk down to you y'all and call your names and if you quit there, you will not get your last check right away. It'll take him months to get it and I thought they were supposed to be helping people. I just put people in a hurt.

Date of experience: January 28, 2025
New Zealand
1 review
3 helpful votes
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Not happy
January 18, 2024

The truck driver and the labourer had no remorse on how they treated our house we gave them alot of good stuff that you could sell they wrecked our walls and scratched it bad where now we won't be able to get our full bond back I'm really $#*!ed off. I thinks it only fare yous pay for the damages yous did.😡

Date of experience: January 18, 2024
Arkansas
1 review
6 helpful votes
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Toxic Bosses
November 16, 2023

I don't recommend "anyone of color with a family"—to work here. "Unless your use to being a "yes man or woman" — Your work is always undervalued, Bosses are Bullies—Pay sucks. Racism is definitely how I describe the fake smiles in their faces. They don't really care about the community..

Date of experience: November 16, 2023
Texas
1 review
0 helpful votes
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Salvation Army furniture pick up!
Sean Guthrie and Scott Henry were professional, sensitive and attentive to our family's needs regarding the removal of our passed love ones furniture.
I would strongly recommend this service and these gentlemen!

Date of experience: July 26, 2023
Nevada
1 review
3 helpful votes
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The men's rehab program has unrealistic goals for anyone coming off of the street. They think you should come from active addiction, prison, jail or the streets to military structure and they receive great joy from failing people. It may be a non profit but do not be fooled it is all for profit. And it's ran by people that get off on condemning others.we have concrete evidence that administration expects perfection from addicts with no remorse, they are a Christian organization with no Christian values.they are 100% Old Testament law, off with their heads for any small mistake and no mercy. If you are considering rehab do not consider Salvation Army. There is no mercy and there is no grace.

Date of experience: July 29, 2023
Indiana
2 reviews
4 helpful votes
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Doun hill.
February 15, 2024

The Salvation Army has went down hill. There prices have went up dramatically over the years, and now they have eliminated half price senior day. That's hard to understand since everything is donated to them. I guess I'm done with the Salvation Army.

Date of experience: February 15, 2024
Tennessee
1 review
1 helpful vote
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A few weeks ago I had an at home pickup from Salvation Army. Everything about the experience was great. Someone contacted me to notify me approximately when their representatives would arrive at my house. Their timing was perfect. Specifically I want to mention that Orlando and Tommy were great representatives of the SA. They both were friendly, helpful and professional. After arrival they wasted no time loading the multiple furniture items I was donating. They were personable, which made my experience enjoyable. Kuddos to Tommy and Orlando for a great job assisting me. I would not hesitate to donate to SA again. My only disappointment was that they could not accept my piano as a donation. 🙁 Thank you to Orlando and Tommy and The Salvation Army.

Date of experience: May 13, 2024
Oklahoma
2 reviews
1 helpful vote
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They were rude
July 21, 2023

I got the number for this salvation army in van buren from the electric company because they said they help pay electric bill the lady was so rude to me and saying they don't do that and she hung up on me

Date of experience: July 21, 2023
Virginia
1 review
3 helpful votes
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Shameful just shameful …
September 25, 2023

They have elements ok kkk in their ranks which they Sadly refuse to deal with. Praying that they get enough courage to face the racism in their centers. Fairfax Salvation Army is plagued with rude nasty racists. SAD

Date of experience: September 25, 2023
New York
1 review
1 helpful vote
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I was picking up food at Salvation Army and the volunteers at the window were very rude. In addition, the black man who was delivering food and supplies was running people over and cursing. It is a horrible location and managed extremely poorly.

Date of experience: September 13, 2023
New York
1 review
1 helpful vote
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Serious misuse of funds.
February 19, 2024

They Force the Recovering Addicts residing at their ARC (adult rehabilitation center) to apply for Government Assistance the same day they put them to work in their warehouse for 2,2$ consession vouchers a week. Our local stores prices are higher than retail. I used to clean the Captains office he had 60 thousand dollar Violins. Super Shady.

Date of experience: February 19, 2024
Minnesota
1 review
0 helpful votes
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Never Again
March 14, 2024

Two weeks ago I scheduled online for a dresser and a nightstand to be picked up today from my elderly mother's residence. When I scheduled the pickup I asked to be notified an hour before they came and provided my email and phone number. I was at my mother's residence all day today and Salvation Army never showed up, emailed me or called me. I'm disgusted. Needless to say, I will never donate anything, whether an item or money, to Salvation Army again!

Date of experience: March 14, 2024
New York
1 review
2 helpful votes
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I recently went to a Salvation Army store, at 2359 Jerome Avenue, Bronx, NY, looking for a sofa bed. There was one particular sofa bed of interest, priced at $549.00 (plus tax) The item had minor scratches, and was listed for sale, "As Is". I approached a salesperson at the cashier's desk, which I presumed to be the store manager. I confirmed the price with this person and asked her who had priced this item. She told me that she was the person responsible for the pricing. I took issue with the exorbitant price of the item, and I walked outs of the store.

Date of experience: December 7, 2023
Ohio
2 reviews
1 helpful vote
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Cleveland, Ohio. Should be a zero rating. Wanted to donate a loveseat, chair and ottoman. When they saw I have a dog, they used the excuse that there were "too many dog hairs on it" and wouldn't take it. After they left I found 3 or 4 while vacuuming it. They had already decided that they weren't going to take it. It was in good condition but they were lazy and didn't want to work. Unless you buy it new, they won't take it. Nothing on their site mentions pet hair. I won't ever donate to them again. Others I have since told have also heard of their reputation. Was told it's their option. They should be grateful for any donation.

Date of experience: December 16, 2023
Wisconsin
3 reviews
3 helpful votes
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Dump threatened me from staff $#*! that hole in the wall is $#*!ed up don't live by their standards stupid $#*!s should be ashamed worthless incompetent $#*! wipes smell like $#*! piss their panties too

Date of experience: July 20, 2023
Ohio
1 review
2 helpful votes
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We felt compelled to do a "good deed" by donating our beautiful dining room set (original cost $5,400) to the Salvation Army because it is too large for our condo. They came out, noticed a "scratch" and REFUSED to take it. They said they only accept new items or furniture in EXCELLENT condition. Sickening and unappreciative. I will no longer donate anything to this organization, This is a business, NOT a charity. The government should revoke their "tax exempt" status.

Date of experience: February 15, 2024
Maryland
1 review
1 helpful vote
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They going more wors
September 4, 2023

This store in Manassas area going for very bad service, one Cacheir for 20 person.you have to waiting long time(it's 15 min from your life)to get your turn,about her job she got mad if you try to ask her a question,Almost store they doing 50% discount on Holadays but this only for clothing.sometimes they put high prices for some stuff old more than the others stors...

Date of experience: September 4, 2023
New York
1 review
7 helpful votes
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Very bad experience
March 2, 2022

I made a schedule to pick up with them today. I cancelled in a last second mistakenly and called them back to fix it. They said okay but they did not do anything about it. They lied yo give me dispatcher number and extension also. I already saw the driver and spoke with them to get the building and he was so rude. I thought they are coming hut they dud not. I made several phone calls and they were now saying we can not take your item because you are rude yo driver which is totally lie. Also they transfer me to someone says we can not reschedule to you and we don't take any hospital items. There was a list on my order shows everything what I have but they changed their mind suddenly. Please don't bother yourself to waste your time and get stressful to deal with them. They don't care anything about what you are going through. They are just useless and very bad. Put your item to the garbage or give away for free to anyone. It is better.

Date of experience: March 2, 2022
Australia
1 review
8 helpful votes
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Most charities are out of touch but none more so then the Salvos.
Practice what you preach.
Turned down for a food voucher because ive got a cpl before... i need them im desperate then they ask dumb question like when do you get paid not about what are your circumstances.
Ill never deal with these vermin again

Date of experience: June 8, 2022
Australia
1 review
2 helpful votes
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Brought two 'complete' items as gifts. Both are actually incomplete making them basically unusable. Might as well as just chucked $80 away. Was refused a refund due to a month having passed before the items were opened. Contacted customer service via email re one item and 2 weeks later still no response. Make sure any large purchases are checked on premises in front of staff to make sure you are actually getting a usable product.

Date of experience: December 24, 2022

Overview

The Salvation Army has a rating of 2.1 stars from 80 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Salvation Army most frequently mention and good condition. The Salvation Army ranks 121st among Charity sites.

service
34
value
26
shipping
17
returns
17
quality
26