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The Salvation ArmyReviews 84

1.3

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The Salvation Army Reviews Summary

The Salvation Army has a rating of 1.3 stars from 84 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Salvation Army most frequently mention and good condition. The Salvation Army ranks 122nd among Charity sites.

service
38
value
30
shipping
19
returns
20
quality
29

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Tennessee
1 review
0 helpful votes
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Shortage of food
August 27, 2025

How is that they feed the ladies sandwiches on hot dog buns with chips and a cookie and call it dinner with 15 hrs before they can eat again if they aren't able to bring in anything to for themselves? And why have the cut of breakfast on the weekends? I mean what are they supposed to do for food. But the other shelters in surrounding area feed their clients full meals everyday. Look forward to some feedback

Date of experience: August 27, 2025
Indiana
1 review
0 helpful votes
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Amish oak furniture
August 9, 2025

Terrible experience. Last year they didn't show up, this year they showed up and did not take my bedroom set of furniture. I ordered new furniture but my old items were amish oak beautiful and these drivers were looking at fine scratches you can barely see and said it's not good enough. Paid over $8000 and id rate it 8/10. Waited 2 weeks and they took nothing. Will never donate again to this charity and will stop my payroll deduction donation asap.

Date of experience: August 9, 2025
Australia
1 review
0 helpful votes
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UNLAWFUL SALVO'S
July 30, 2025

My unit in Melbourne was leased by the Salvo's for a particular tenant and they paid 18 x months rent up-front. However, without my or my property manager's knowledge or consent, I discovered in May 2025 that they had illegally placed a different tenant in my unit as of 23rd November 2024. Although they had held this lease, they are legally required to seek permission to install another tenant in a rented property. They also did NOT conduct a condition report or take any photos and neither did my property manager (as they hadn't been aware of replaced tenant) and now my current tenant who was recommended by the Salvo's in May this year + I had thought was applying at this time to move into my unit, is installed, complaining about everything being wrong with my "crappy" property, has a criminal record as long as your arm, has 4 x vehicles and 2 x motorbikes (both motorbikes last week were in my loungeroom as viewed through the window). Also, when I attended my unit this morning with RIC Safety Checks, the smoke detector had been completely removed from the hallway ceiling (but I'd be charged if anyone was hurt in a fire). Current tenant has also threatened the tenant opposite him and his carer, as well as the lady next door to the tenant opposite. So the man who had been renting opposite my unit for 10 years then contacted the police and moved out due to being too scared to stay there, which has cost us tax-payers $30,000 for a 14 x day NDIS emergency housing bill and isn't coming back. Devon Christian of the Salvo's who arranged all of this, is crying innocent and not responding to my texts. I have contacted Salvo's HO but they also haven't responded. I hope the public is happy that a criminal with 4 x not cheap cars and 2 x motorbikes (good vehicles), and who has stated that he will be "buying a house in 2 months" is funding the Salvo's for this type of person. So, next is my claim to the Salvo's for unreported different tenant and property damage, or I'll lodge a VCAT claim against them. So dishonest and cowardly. So, I hope the public do NOT wonder why the availability of rental properties is decreasing = little income and so much anxiety attached to owning rental property in general. Better to sell up in Australia and purchase overseas.

Date of experience: July 31, 2025
Texas
1 review
1 helpful vote
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I went to a salvation army today, had a basket full of items totaling around 100.00. Went to show the cashier my VA card, and he said "OH, WE DON'T GIVE VETERANS A DISCOUNT ANYMORE". I told him fine Ilonger want any of this, and that my family will never step foot in one of their stores again. Went and spent our money at Goodwill since they still honor veterans.

Date of experience: June 11, 2025
Michigan
1 review
4 helpful votes
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Working there, they treat you really bad. The supervisors have to make their quota for the big bonuses for the month they really talk down to you y'all and call your names and if you quit there, you will not get your last check right away. It'll take him months to get it and I thought they were supposed to be helping people. I just put people in a hurt.

Date of experience: January 28, 2025
Tennessee
1 review
1 helpful vote
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A few weeks ago I had an at home pickup from Salvation Army. Everything about the experience was great. Someone contacted me to notify me approximately when their representatives would arrive at my house. Their timing was perfect. Specifically I want to mention that Orlando and Tommy were great representatives of the SA. They both were friendly, helpful and professional. After arrival they wasted no time loading the multiple furniture items I was donating. They were personable, which made my experience enjoyable. Kuddos to Tommy and Orlando for a great job assisting me. I would not hesitate to donate to SA again. My only disappointment was that they could not accept my piano as a donation. 🙁 Thank you to Orlando and Tommy and The Salvation Army.

Date of experience: May 13, 2024
North Carolina
1 review
0 helpful votes
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Liars
May 1, 2024

This lady claims she got dog bit by the dogs I had in my car when I was going through the line to get food but them dogs has never bit nobody and never will she didn't holler she didn't say anything I had a witness with me to prove that she never got bit if you get a dog bite you going to say something right there and then but I find out two weeks later they are full of crap and I don't like liars you're not going to wait 2 weeks to say something the person that was with me said they would testify against her for lying she's just trying to get money out of somebody that she's not going to get no money out of cuz that's not going to happen if she did got dog bite then she got it from somebody else's dogs all the churches and communities that I go to said they did not believe that she ever got dog bite by these babies here they'll bark at you but that's all they do if I could give them a zero at the Shorewood

Date of experience: May 1, 2024
Minnesota
1 review
2 helpful votes
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Never Again
March 14, 2024

Two weeks ago I scheduled online for a dresser and a nightstand to be picked up today from my elderly mother's residence. When I scheduled the pickup I asked to be notified an hour before they came and provided my email and phone number. I was at my mother's residence all day today and Salvation Army never showed up, emailed me or called me. I'm disgusted. Needless to say, I will never donate anything, whether an item or money, to Salvation Army again!

Date of experience: March 14, 2024
Wisconsin
1 review
2 helpful votes
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Serious misuse of funds.
February 19, 2024

They Force the Recovering Addicts residing at their ARC (adult rehabilitation center) to apply for Government Assistance the same day they put them to work in their warehouse for 2,2$ consession vouchers a week. Our local stores prices are higher than retail. I used to clean the Captains office he had 60 thousand dollar Violins. Super Shady.

Date of experience: February 19, 2024
Indiana
2 reviews
6 helpful votes
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Doun hill.
February 15, 2024

The Salvation Army has went down hill. There prices have went up dramatically over the years, and now they have eliminated half price senior day. That's hard to understand since everything is donated to them. I guess I'm done with the Salvation Army.

Date of experience: February 15, 2024
Ohio
1 review
2 helpful votes
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We felt compelled to do a "good deed" by donating our beautiful dining room set (original cost $5,400) to the Salvation Army because it is too large for our condo. They came out, noticed a "scratch" and REFUSED to take it. They said they only accept new items or furniture in EXCELLENT condition. Sickening and unappreciative. I will no longer donate anything to this organization, This is a business, NOT a charity. The government should revoke their "tax exempt" status.

Date of experience: February 15, 2024
New Zealand
1 review
5 helpful votes
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Not happy
January 18, 2024

The truck driver and the labourer had no remorse on how they treated our house we gave them alot of good stuff that you could sell they wrecked our walls and scratched it bad where now we won't be able to get our full bond back I'm really $#*!ed off. I thinks it only fare yous pay for the damages yous did.😡

Date of experience: January 18, 2024
Ohio
2 reviews
2 helpful votes
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Cleveland, Ohio. Should be a zero rating. Wanted to donate a loveseat, chair and ottoman. When they saw I have a dog, they used the excuse that there were "too many dog hairs on it" and wouldn't take it. After they left I found 3 or 4 while vacuuming it. They had already decided that they weren't going to take it. It was in good condition but they were lazy and didn't want to work. Unless you buy it new, they won't take it. Nothing on their site mentions pet hair. I won't ever donate to them again. Others I have since told have also heard of their reputation. Was told it's their option. They should be grateful for any donation.

Date of experience: December 16, 2023
Florida
1 review
0 helpful votes
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I scheduled a donation pick up with the Bradenton Salvation Army. In the course of picking up the items LAST MONTH, they broke the closing arm on the screen door. Their building is spitting distance from my home. They must have maintenance people. They won't send their guy over to put the screws back in the arm. I have to deal with their insurance company. I have to FIND a handyman to come over and fix it. I have to send them a receipt, THEN WAIT to be reimbursed. I shouldn't have the burden of cleaning up their mess. No more money for their bell ringers, no more donations. MINUS ZERO STARS

Date of experience: December 12, 2023
Lithuania
1 review
1 helpful vote
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I saw their eBay auction of Udonis Haslem game worn jersey. The jersey had a MeiGray patch with a serial number. I contacted MeiGray and provided the serial number of the jersey. Turns out the jersey was never game worn. The worst part is that I messaged them right away and sent the screenshot of MeiGray reply. I got no response, they didn't take the auction down, didn't update the detailsof the auction to clarify that the jersey is not actually game worn.

Date of experience: December 11, 2023
New York
1 review
4 helpful votes
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I recently went to a Salvation Army store, at 2359 Jerome Avenue, Bronx, NY, looking for a sofa bed. There was one particular sofa bed of interest, priced at $549.00 (plus tax) The item had minor scratches, and was listed for sale, "As Is". I approached a salesperson at the cashier's desk, which I presumed to be the store manager. I confirmed the price with this person and asked her who had priced this item. She told me that she was the person responsible for the pricing. I took issue with the exorbitant price of the item, and I walked outs of the store.

Date of experience: December 7, 2023
Arkansas
1 review
8 helpful votes
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Toxic Bosses
November 16, 2023

I don't recommend "anyone of color with a family"—to work here. "Unless your use to being a "yes man or woman" — Your work is always undervalued, Bosses are Bullies—Pay sucks. Racism is definitely how I describe the fake smiles in their faces. They don't really care about the community..

Date of experience: November 16, 2023
Virginia
1 review
4 helpful votes
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Shameful just shameful …
September 25, 2023

They have elements ok kkk in their ranks which they Sadly refuse to deal with. Praying that they get enough courage to face the racism in their centers. Fairfax Salvation Army is plagued with rude nasty racists. SAD

Date of experience: September 25, 2023
New York
1 review
3 helpful votes
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I was picking up food at Salvation Army and the volunteers at the window were very rude. In addition, the black man who was delivering food and supplies was running people over and cursing. It is a horrible location and managed extremely poorly.

Date of experience: September 13, 2023
Maryland
1 review
2 helpful votes
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They going more wors
September 4, 2023

This store in Manassas area going for very bad service, one Cacheir for 20 person.you have to waiting long time(it's 15 min from your life)to get your turn,about her job she got mad if you try to ask her a question,Almost store they doing 50% discount on Holadays but this only for clothing.sometimes they put high prices for some stuff old more than the others stors...

Date of experience: September 4, 2023