SalonGuys

I purchased 5 barber chairs in June 2018, long story short since the purchase I've continually had mechanical and over all shoddy equipment breakdown. Salon Guys resolution is to continue to try to bandaid the situation with sending replacement parts that I have to take time from my day to replace and put back together. One would think that any reputable company would replace the product especially when the same problem recurred multiple times. The company's options age to once again send replacement parts or maybe offer me a discount on replacing the chairs, really?

They're products didn't do anything but wrecked my hair, whether it's the blow dryer or the tidal wave spray, both made my hair the opposite of what the description was, took away volume, added friz and took away pretty much the texture that made my hair actually have more volume and hold before I even used those products. The blow dryer will wreck your hair and take away any fundamental hold on your hair and make it very frizzy. They don't allow returns for any product because they "promise that their products do work." I don't know if that's even legal when it comes to false advertising with a unusually heavy price tag.

We purchased 24 styling chairs from Salon Guys in 2012 and by 2015 13 of them are leaking hydraulic fluid and no longer pumping up. They first said we must have exceeded the weight limit on the chairs (250lbs)... I don't think so. Then they said the chairs are the most economical chairs and only have a life expectancy of 5-10 years... Correct me if I'm wrong but we are not in 2017 or 2022 are we? I would never again make a purchase from them as they no longer stand by their products after one year and in this industry we would expect that our salon styling chairs would last much longer than that.

I have been redoing the equipment in my salon and have purchased almost all of it from Salon Guys. Everything that I have ordered came on time with all of the pieces and undamaged. I did have a problem with dryers and they were total helpful and took full responsibility. They are great to talk to on the phone if you have questions, I am a fairly new salon owner so I had lots of them! I have read some questionable reviews and felt it necessary to write this review, so I fully endorse this company and will definitely buy from them again. :)

I bought several items that had to be returned because they didn't fit or work properly. But my major issue is the Avondale Lockhart chair I paid a fortune for. I opened a small studio salon and I work 2 days a week. Inside of a year the seams on the chair arms started ripping. Now and it is barely 2 years they are a complete mess. I contacted them last year- no warranty. I have never bought anything for the salon that wasn't warrantied for at least the first year. It is very sad they are taking our hard earned money and giving us garbage. I want the word out there so others don't make the same mistake.

The Fanola No Yellow Shampoo has lived up to its name and does work like a charm. Wipes out any golden tones in my hair.

On the downside, when I received the product, the bottle looked like it had obviously been used before. I decided not to return it because it was still almost full but if you're expecting your customers to be paying $60+ on a hair product, I'd suggest delivering them a BRAND NEW unused bottle. Pretty disappointing.

I bought a hydraulic chair in 2018 and the pump has gone out and they don't have nor can't find me a replacement. I guess that makes it disposable ‍ I can't believe there are no parts available!

Stay away! I ordered two facial steamers from this company. I only received one steamer. I immediately called Fedex to find the other box. FedEx said there were only two boxes that shipped. Well, they delivered two boxes and when we opened the boxes, it was one steamer divided into two boxes. I have been told there is nothing they can do because the boxes go by weight! Are you kidding me! Think twice before you order and I think Amazon needs to reconsidered having them on their site.

I bought a scale (digital)... from the get go it was very temperamental, I kept ur thinking I'd figure it out. It couldn't be that hard... thinking I'd figure it out soon enough. My co worker said it was faulty/ temperamental too. Well salon guys said it was non returnable. I would have to send in a video etc... what a huge disappointment. I spose I'll think very hard b4 I buy equipment from them again. Return policy sux. I bought it in June. I called to see if I could return it bc it's faulty. I had to buy another one from Framar. Much better with a gr8 return policy. The girl I spoke to was lovely & apologetic but I'm stuck with this useless scale that is now in the trash. $$$$ down the drain. Urghgg. Salon guys customer service. Sux dot com.

I received my Monroe chair today for today online it is beautiful rich and color shiny leather what I received was a Matt color chair very dull oh I called because I thought there was a mistake the lady told me they have professionals to come in and take pictures that is why it looks shiny maybe I should put conditioner on it to make it shining very sad

Crap, customer service is crap, the product was crap. Ordered a salon styling chair and when i put it together it looked more like the leaning tower of pisa. I have been in the industry 20+ years. I have owned 3 salons. I know how to put a chair together. I was trying to save some money and thought i would give them a try. Should have stuck with the styling chairs i get from my davidsons rep. Its amazing what $80 extra dollars gets you. It is a real shame that there are companies like this out there. Do yourself a favor, spend the extra $80 bucks.