Crap, customer service is crap, the product was crap. Ordered a salon styling chair and when i put it together it looked more like the leaning tower of pisa. I have been in the industry 20+ years. I have owned 3 salons. I know how to put a chair together. I was trying to save some money and thought i would give them a try. Should have stuck with the styling chairs i get from my davidsons rep. Its amazing what $80 extra dollars gets you. It is a real shame that there are companies like this out there. Do yourself a favor, spend the extra $80 bucks.