I bought a scale (digital)... from the get go it was very temperamental, I kept ur thinking I'd figure it out. It couldn't be that hard... thinking I'd figure it out soon enough. My co worker said it was faulty/ temperamental too. Well salon guys said it was non returnable. I would have to send in a video etc... what a huge disappointment. I spose I'll think very hard b4 I buy equipment from them again. Return policy sux. I bought it in June. I called to see if I could return it bc it's faulty. I had to buy another one from Framar. Much better with a gr8 return policy. The girl I spoke to was lovely & apologetic but I'm stuck with this useless scale that is now in the trash. $$$$ down the drain. Urghgg. Salon guys customer service. Sux dot com.