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I bought a scale (digital)... from the get go it was very temperamental, I kept ur thinking I'd figure it out. It couldn't be that hard... thinking I'd figure it out soon enough. My co worker said it was faulty/ temperamental too. Well salon guys said it was non returnable. I would have to send in a video etc... what a huge disappointment. I spose I'll think very hard b4 I buy equipment from them again. Return policy sux. I bought it in June. I called to see if I could return it bc it's faulty. I had to buy another one from Framar. Much better with a gr8 return policy. The girl I spoke to was lovely & apologetic but I'm stuck with this useless scale that is now in the trash. $$$$ down the drain. Urghgg. Salon guys customer service. Sux dot com.
Hani K.'s review of SalonGuys earned 11 Very Helpful votes
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I am so sorry to hear this. Our scales have a one year warranty. Because you have already purchased a new scale, we will issue a full refund on the defected scale. If you have any questions or concerns, feel free to contact me directly at 916-388-1540. Sincerely, Annie.