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SalonGuys
Questions & Answers

30 reviews

Here’s what buyers have asked with answers from SalonGuys staff and previous consumers.

1
questions answered
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answered within 1 day
Question:

I received my order today(Number 145090) & emailed customer service. The products received were not what I ordered, what can I do further to fix this?

Question:

We bought a shampoo station and the cabinet is too high with the feet on it and it is too high without the feet on it. We cannot line up the shampoo chair to make it comfortable. We installed the shampoo bowl which was purchased with the cabinet and it was not a good fit either. I called to see if I could return these items and was told I could. Then I called back to see how to do this process, and was told I cannot return it. What am I supposed to do with this cabinet that I paid a lot of money for. It is totally useless and in my garage now. Please contact me Patti Harmon Owner of hair studio in Montrose 818-248-5626

Answer:
Patti, Thank you for contacting us. I apologize but we do not show an order for a shampoo bowl in our system for you. Please call us at 1-877-457-2566 with the order number for the bowl so we may find any notes pertaining to the return. Thank you for your understanding. Have a wonderful day. Sincerely, SalonGuys
By Salon G., over a year old
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