Saks Off 5th

I attempted, with multiple different credit cards, to purchase items from the saksoff5th site, but my orders were repeatedly canceled. I called their customer service department 4 different times to try to reorder and determine the issue, but they all gave me different answers. I contacted my credit card issuers who said they were not preventing the purchase with fraud prevention measures, so the problem must be on saksoff5th side. All in, I wasted a few hours of my life trying to purchase products from Saks, but apparently they don't want my business.

I ordered three items for my son totaling over $2200. 00 Upon arrival, we learned he needed to go a size up so i reordered the same three and returned the original three. For the return i was sent a gift card at which time i called and asked that they credit my credit card, original mode of payment. They voided the gift card but i simply cannot get them to give me the credit. They have their merchandise, i have paid for both the correct and incorrect size. I have had 5 phone calls all in excess of an hour between being placed on hold and shuffled from person to person. Its an absolute scam! I keep thinking i will hear about them going under because of the virus and i will never get my money back. I was finally told last week that they would credit my amex within 24-48 hours, apologized repeatedly for the confusion, still no refund. I am on hold today, now for 20 minutes

It has been 2 1/2 weeks since I placed my order and it still has not shipped. I was supposed to receive the order in 2 business days. I have contacted customer service several times with no resolution. I finally asked them to just cancel the order and I was told that it can't be cancelled. Apparently a shipping label was created, but the items have not left the warehouse. I guess I'll just have to dispute with my credit card company. Customer service has very broken English and are hard to understand. I will not order from them again and will be happy to tell all of my friends, family, clients and acquaintances about my experience.

Horrible customer service. I ordered almost $1000 worth of things for holiday presents in November. I received three items correctly and the final box that was supposed to have the bulk of the items I boughts had two pairs of men's shoes (wrong items). I returned them and spoke to a representative who assured me that my $800+ refund would be issued in no more than two weeks but I would never really get the items. I agonized to buy presents, weeks passed and never received a refund. I blocked it through my credit card but was recharged because Saks off claimed I had received the merchandise. Now they are apologizing and promising to give me the refund which I still have not seen. I have never experienced such a miserable customer care and terrible service. They ought to be shut down. Saks should not allow them to use their brand. Absolute crooks. I still cannot believe this is happening and they are still in business.

I purchased during Black Friday sale a buy one get one free Diamond bracelet. This is a long story so I will try to shorten. They sent the bracelets very fast which was awesome. They were very pretty. I noticed they charged me for two bracelets. I called and within a couple days they had refunded a small portion I called again and the refunded another small portion. Not close to the cost of the bracelet though. Three days into wearing one of the bracelets broke. I called and since the sale was no longer going on I would have to send back both bracelets to get my money back. I sent both back with the prepaid label they sent. I kept checking and they kept telling me they hadn't received the bracelets. 6 calls later on one whole month they finally received. Took another full week to get my money back. So I guess if you are willing to take the chance on what you purchase not being defective and taking weeks to get your refund. Than go for it! As for me…. I will never buy from them again

They sent me the a completely different pair of shoes than what I ordered (correct box, wrong pair of shoes), and initially when I explained the issue, customer service told me I could return the shoes and had FedEx come pick up the shoes from me to send them back, no problem... Then a few weeks later, I received the shoes back in the mail with a letter saying the shoes could not be returned because they "were not sold by Saks Fifth Avenue Off 5th." Customer service told me the warehouse looked into the situation and reported that the correct item was shipped, and they refused to credit my return. Complete BS. Now I'm stuck paying for a pair of shoes that I didn't order and can't wear.

I live in a more rural area without good shopping so I do a lot of online shopping. I just had my first return of my life rejected and sent back to me. When this happens they will do NOTHING for you. Luckily I do have an Off5th an hour from me and one day left of my 30 days for returns and made the trip and returned the items at the store. All $730.00 worth, There was absolutely nothing wrong with the items that were tried on once and put back in the box. 2 of the items wrinkled early and there was some lint on them because they are black and a bad material, hence the return. I will seriously never order from them again.

Don't buy from Saks Off Fifth. Although their written return policy doesn't state this, in addition to a $9.95 return shipping fee, Saks Off Fifth also keeps the $9.99 they claim it cost to ship the product to you. So returns cost about $22 each.

I have had the worst luck with them over the past month. I have placed 2 orders with Rush delivery and both have been delayed. The first one because they wanted to verify I ordered it. The second they blamed on my bank and said they must have some security measures. Again, I had already paid for rush delivery and then today I found out after days of not getting the order, they shipped regular fedex. They have offered to give me a refund for the rush shipment but I was really needing my packages on time both times. I am very disappointed with this site and I will not be shopping on their site anymore.

Placed an order in July for two tops. Only one top was the box and it was the wrong color. Opened a case 7/22/2020 to get a refund for the missing top. Refund finally approved end of August but now it is mid September and have not received the refund. I called them and they said they can see the refund approval but a gift card was never mailed. They are sending the issue to the back office... the same people that took a month and a half to approve the refund. Don't know if I will ever get the refund. Have told my sons to never give me another gift card from Saks.

I guess they use the cheapest mail service. It took 10 more days for shipment, and I returned it back to saks in Sep 2 because they sent wrong items, todays is 17th and it still on its way. I returned some item to Naimanmarcus same day as Saks, use same Fedex, and all return was completed one week ago. Additionally, I purchased several items from saks, they sent one wrong item, a dirty dress shirt, and most ridiculously, they wrapped a 2000 suit into a plastic bag!

Purchase a half a carat tennis bracelet website said the brace it was estimated at 1,1900… but when I receive the bracelet, the original price takes at $475. Bracelet was on sale for 387. This was not a 70% savings. They are doing a false advertisement from the website to the actual price that's on the bracelet buyers beware.