Saks Off 5th

I am no longer supporting Saks or Saks off fifth after my recent HORRIBLE experience with them. Long story short. They have stolen money from me. I was waiting on an order containing 4 items and upon arrival, the package contained only two items. I contacted their "customer service" only be told that I should have 4 items and to start a claim and wait. When I called to express dissatisfaction for having to wait for a refund the reps (who were clearly from outside of the U.S.) decided to hang up on me and screen my calls. I even had to call private to get someone to answer. So not only am I out two christmas gifts, but also the money for the gifts. They emailed me today saying that I would not be given a refund and that I should start a return if I want a refund... UMM HELLLO... I NEVER GOT THE ITEMS! Completely disgusted with the company and it was enough for me to return prior purchases I had and I WILL NOT BUY FROM THEM EVER AGAIN. I would rather pay more money for an item than be treated in such an unethical manner. I was so upset that I filed a complaint with my state attorney general. I am boycotting them from now on and I would recommend others do the same. Shame on them.

I had interesting experience today at Saks. From Worse service to best service. I am in health care and after a long shift i went to the store to make a return. I was exhausted and emotional with work and needed to get home. I don't want to talk about the worse service because the best service i got afterwards made up for that. I can only say worse one was on 2nd floor.
I went to the 5th floor after that. I was lucky to be serviced by this wonderful kind genuine girl named Kristina. She was very genuine and real no fake smiles straight to the point. I felt her positive and real energy, She helped me complete the return. After talking to her i was so relaxed and feeling good. I wanted to stay and shop. I wish all people in service business would be like her. We are going thru such a difficult times right now with Covid life is very stressful and challenging. We need to all be there for each other. All it takes is a genuine smile and caring. I could tell she loved her job. It was so nice knowing that we too can get treated with love and care, be pampered once a while outside of work.
Thank you Kristina, keep up the good work.

I ordered a Christmas gift and received the confirmation email and charge on my card. I was thinking I was done with my list. A WEEK later I received and email stating that my item was now out of stock and it was being cancelled.
This wouldn't be that big of a deal if it wasn't the holidays or it was done in a timely manner.

I then had to scramble to find something else for the gift and since it was so much closer to Christmas it was much harder to find something that would arrive on time without a HUGE shipping fee. If the email that the item was out of stock came within a day it would have been much easier to deal with.
The email stating they were canceling due to out of stock didn't even seem to be of concern and didn't offer for a discount or anything for the inconvenience. Their customer service is difficult and no help.
I suggest if you are ordering you have to be prepared to later end up not getting what you ordered. I did get the money back on my card. You would think with technology these days, the would have a better system to track their inventory!

I recently purchased a Brics suitcase and had to chase down the delivery date which was not given or updated despite emails to customer service. When the item arrived it was apparent it was a a RETURN which had been poorly packaged and shipped to me hastily. The box was damaged and the suitcase was sitting in the box covered by paper. It is a BRICS item which comes in its own box with dustbag, neither were included. In light of the covid 19 epidemic boxes are to be kept outside the home and disinfected, when i saw the way my purchase had been handled i was disgusted and had to disinfect box, bag. To date Customer Service has been inept in having my item replaced or picked up for return... countless calls and emails later I still have this item and will NEVER shop with SAKSOFFFIFTH again- their service is terrible!

I placed and order for 2 pair of boots on January 18th. Spoke to Saks Off 5th Numerous times. They charged me immediately but no sign of the boots. They claim Fedex is the issue. Fedex claims that Saks never gave them the items. The tracking shows that they have been sitting in Pottsville, PA since the 20th of January. I have now been waiting for a call back from a manager for 2 hours that was suppose to be with 15-20 minutes. I WILL NEVER DO BUSINESS WITH THEM AGAIN. If by chance they don't go OUT OF BUSINESS, good luck to anyone who does business with them. I only gave them a 1 star rating because I had to to write this review.

My friend is old customer of this store, always told me there are many good brands you get there
Thanks

I purchased a Effy - 14k rose gold Morganite & white diamond ring in February 2020 for a memorial gift for my mother. My father just past away after their 60 years plus together and the ring symbolizes my father's love. The ring would go over her knuckle but twirled on the base of her finger that caused irritation.

I contacted return center within a few days, explain situation that the tags was cut from ring but still have them in box with all original packaging. I was assured there would be no issues with return. Weeks gone by with no communication, then I receive the product back, I contacted returns they said there was no tags and I replied that I did send them with the ring the reply was there was a scratch on the stone. I was shocked. If there was a scratch it was the way I received it. The ring was not worn.

Trust a firm belief in the reliability, ability, or strength of someone or something. Well I do not believe in this company, I believe each individual has a free will to make a choice. This company can not stand behind their word. Now I paid an expensive mistake. I will not be visiting this company in the future.

DO NOT BUY ONLINE.
I ordered a briefcase for my fiancé.
I got the wrong briefcase in the mail.
I called and waited on the line for about 10 minutes before I got an answer. They asked the details of what was wrong and supposedly wrote it down for the people that would be packing my new order.
I got the new order and it was the wrong item... again.
Meanwhile, they told me that there was a prepaid packing label and that I'd be able to send it back through USPS or FedEx. I tried to send it through USPS and they told me the barcode was invalid. So now I have TWO wrong bags, and no way to send them back because the shipping labels don't work and they said the only other way to return is if FedEx picks it up from my house and I live on a college campus. I told them that I could go to my parent's house in a week and schedule it to be picked up from there and they said I can't wait that long.
Lastly, in the second package they sent a weird $100 wine voucher (but you have to spend $160 to use it) for a sketchy, illegitimate website.
Unprofessional and not willing to assist customers that THEY drive away.

These idiots sent me two right shoes and won't give me my refund. They sent me a return label then 10 minutes later decided against it. I need help!

I have a similar dress that I love, so when this one went on sale I got it. Haven't worn yet, but look forward to wearing next summer.

I placed an online order for the last pair of shoes I wanted/needed sooooo badly. I placed the order but wasn't provided an order# or an email conformation about the order. So I checked my account I used to pay for the order and sure enough the money for the ordered was showing as pending. I called the store to ask why no confirmation was given and they said the order didn't take or go through. I told how the money was held in my account etc… From there on it was a wild goose chase. They told me to call my bank to get hold released, my bank said Saks had to release the hold, Saks gave me the number to call their bank about releasing the hold, their bank said Saks has the ability to release hold. Called Saks back and got another nope can't be done. Since the glitch was their fault I asked if there was anyway they could think of an out of box solution to hold those last pair of shoes until the hold on my $ was resolved. I wasn't down for paying twice. Nope they couldn't/ wouldn't do it. So of course now that pair of shoes is gone and I am livid, disappointed and I even cried. I don't ask for much in life but I really wanted those shoes. Customer service was cordial but not helpful

DONT ORDER FROM THIS COMPANY THEY ARE THEIFS! I placed an order with this company and they took the money outta my account never shipped anything! They never gave me an order confirmation or any email stating my order was being processed. I called same day and was told there was no record of my order but they had record of taking my money. The sales lady Wana just kept lying to me and placing me on hold. I emailed them screen shots of the email they sent me minutes before I places the order to set up a password and my bank statement showing where they took the money. THEY CONTINUE TO LIE AND SAY THEY DIDNT TAKE THE MONEY. I EVEN SENT THEM COPIES WHERE MY BANK Addressed them as the company who took the money out of my account.them I spoke to Roselanen who told me she had access to the company bank account and could assure me that they didn't steal it!

Never order online there. They lost my parcel, called their customer service many times never get back to me..

I ordered 3 designer bags, kept 1 bag. I returned 2 bags (The description was off), and these people only refunded 30% of what I paid. Saks5thAveoff, said I only returned one designer bag. I showed the receipt with the weight, which proves two bags were returned, Saksoff5th, agreed to fully reimburse me. Two months later, not a additional dime yet.
They put you on hold for over an hour... no kidding, and then just say that, they will send me an email.
After my BBB complaint, they agreed to pay me back in full, but, never did, after two months.

The BBB decided that my complaint was legit, told me to contact my state Consumer Affairs Division to do a Formal Complaint for consumer fraud, listed SAKSoff5thAVE a bad rate, and to list and make my complaint public.

I just read a new review posted, that called SAKS5thAVE-off "Thieves".- Maybe, I know I was ripped off.

LIKE I SAID, GOOD COMPANY, UNTIL YOU HAVE AN ISSUE.

I ordered a dress from here which was 200 AUD, when it arrived much later it was cheap quality AND broken. I tried to get in contact with them through email to which I got no reply, so I had to try and use their website and talk to someone on there. I finally managed to get ahold of someone who told me they would email a return sticker and things like that and told me basically I had to do it all. After following up and printing that barcode and paperwork out (and getting my own box) I took all of these things to the post office only to be told I had to go to a dhl outlet or organise for them to come pick up the parcel. Adding another step to this long process of returning this one item, I managed to get ahold of a dhl worker who I asked to arrange a time for this parcel to be picked up, to which he told me that I need to contact the business and that they are supposed to sort all of this out otherwise I will deal with prices that I shouldn't have to. So again, I emailed Saks off 5th on the 30th of November explaining this situation, it is now the 21st of December! And I have got no reply, nothing! This brand is awful in my opinion and if I could give it negative stars I would. Never will I ever be buying from here again