I am no longer supporting Saks or Saks off fifth after my recent HORRIBLE experience with them. Long story short. They have stolen money from me. I was waiting on an order containing 4 items and upon arrival, the package contained only two items. I contacted their "customer service" only be told that I should have 4 items and to start a claim and wait. When I called to express dissatisfaction for having to wait for a refund the reps (who were clearly from outside of the U.S.) decided to hang up on me and screen my calls. I even had to call private to get someone to answer. So not only am I out two christmas gifts, but also the money for the gifts. They emailed me today saying that I would not be given a refund and that I should start a return if I want a refund... UMM HELLLO... I NEVER GOT THE ITEMS! Completely disgusted with the company and it was enough for me to return prior purchases I had and I WILL NOT BUY FROM THEM EVER AGAIN. I would rather pay more money for an item than be treated in such an unethical manner. I was so upset that I filed a complaint with my state attorney general. I am boycotting them from now on and I would recommend others do the same. Shame on them.