Saks Off 5th

Not good costumer service. Tried to return sandal that were damaged and I just recently purchased slides and they would not let me return them.

I ordered from your store on July 14,2023 (*******) and it was supposed to be delivered on July 21,2023. Of course that didn't happen nor did the tracking system update with new information. On July 24,2023 I received an email from Off Saks 5th stating the package had been delivered. I looked all over and even went to the mailbox looking for this package and of course it wasn't there. Surprised, nope!
I immediately contacted Off Saks 5th to report the problem. I was told they had to reach out to the carrier to find out what was going on. The next day the rep from Off Saks 5th advised me that the carrier stated they still had the package in their possession and it would not be delivered because it was deemed by them as damaged.
I requested a refund of my money since I wasn't going to get my package and here is where the BS and very painful lack of customer service starts. I was told that Saks needed to submit a claim in order to have my money refunded. What in the HE** do I care about what happens outside of me getting my money back. I was also told that the process would take 3-10 business days for the investigation (which was already completed and documented) and 3-5 business days for a refund.
The customer services agent Kori reached out to the carrier and was told that the package was damaged and is not able to be delivered and will be returned back to Off Saks 5th. I am confused as to why I am being inconvenienced when it comes to getting my money back. You have tied the hands of your management to make the customer whole and forced them to deal with anger and frustration of the customer when most things can be easily resolved like my case. Open and shut because you have documentation/emails that the carrier still has the package. Unfortunately, this process has been very painful and has turned me off from ever shopping Off Saks 5th again.
I am a very lucrative shopper and I will take my money elsewhere so that I don't have to deal with your archaic refund policies.
Very disappointed and frustrated customer.

I'm having the same problem as everyone else reviewing AirTerra here. First of all, I order a lot online and I had literally never hear of this company before placing my order with Saks Off 5TH. I received the initial notification that my package had been shipped and that it was received by AirTerra 11/20 and that it was Hazelton, PA. Although the delivery date Saks Off 5TH gave was 11/23 the AirTerra notification said 'Delivery date information will be available once details are provided by the carrier.' This was the absolute last I heard from them. I gave them the benefit of the doubt that perhaps the holiday was affecting delivery so I waited a few days before contacting Saks Off 5TH's customer support where I was told to wait a few days to see if it was delivered, and if not to call back and they would initiate an 'aggressive search' for my package. When I called Saks again today they tell me that my package was never picked up by the carrier. I asked them what that means exactly and the answer was very vague. The representative tells me I can reorder the item if I want but that the package in question won't be delivered. After I inform him that my size shows as sold out, and that at this time I find their delivery partner to be very sus, the Sak Off 5TH representative tells me that the delivery issue has to go through an investigation that can take up to 10 business days before a refund issued and after that my refund reimbursement can take up to 18 business days! In what world is this acceptable? Beware!

Ps...no way to contact AirTerra. I filled out the discrepancy form several days ago and have heard nothing back

Ordered an expensive coat online and was sent the wrong item. Called customer support as the item was sold out online and was told it was available in the New York store (which I don't live anywhere near). I called New York and was in the phone for an hour just to have them tell me that they didn't have the coat, but that I could return the wrong one in my nearest store. Drove to the Leesburg location to be told that I couldn't return it there since the store was closing permanently but that I could return it at the fairfax location. Drove to fairfax (an hour away) only to be told that I couldn't return the item there because they don't sell that coat in the fairfax store. While there I asked the manager to see a ring in the jewelry cabinet and he said he would be right back... 20
MINUTES LATER I left and still had not seen the ring I asked about as the manager never came back. I called customer support again to complain and was told a locator order could be placed to see if any stores had the coat and I would hear back within 7 days... no response. Followed up win an additional email to customer support and never heard back. Just received an email that the coat I returned had been received, but that I would be charged return shipping costs and that my refund amount wouldn't include the tax I had paid. Absolutely outrageous experience. I WILL NEVER SHOP AT SAKS OFF FIFTH AGAIN. Buyers beware.

First off, bless your soul if you have the courage to buy online at saks off fifth. My journey begins when I saw a YSL scarf in stores and when I went back to get it a few weeks later they were out of stock. Since I had already seen the product I decided to buy through their online store. After buying it I got a confirmation email saying that I will receive a email when my item has been shipped. The confirmation email also says Please note that we will not charge your payment method until we have shipped your order. I had found that my card was immediately charged and I had still not received the shipping status email. After four days I called to check what the status of my order was (thinking that I had just not received the order). WOW, was I in for a great time. If youve had the pleasure of dealing with the calling centre you might know that they are extremely unhelpful and rude. I provided my order number and the lady from the call centre asked if I properly knew how to place an order online and if it was on the Canadian website (Im located in Canada). To which I responded yes I feel competent enough to fill out an online order and the order summary was even in Canadian dollars. She felt as if that was rude so she made sure to let me know how she felt. Maam it was a simple question you dont need to be rude. The stuff the lady was saying sounded like it was straight out of their costumer service manual dodging my questions. It was explained to me that the order was cancelled and that it never went through. (LOL how did that happen?! My card still got charged). I was wondering why my card got charged for an item I was never going to receive. The lady explained that it is some sort of pre-authorized charge. (OOOOOOKKAYY but email said otherwise). Anyways I am still waiting for my money to be returned.

Moral of the story, this is the saddest attempt of a scam Ive ever seen. They just hope you forget about your item and that they can pocket the money. All the great deals you see online are fake and it is all a lie. So sad. I just wanted the scarf. Dont buy from saks off 5th.

I placed for orders between November 20th and December 12th for the same pair of boots. Why? Saks kept cancelling it for "security reasons." However A) one order was through PayPal B) one order was made over the phone to a customer service agent in response to the cancellation of order #1 C) I got notifications from my credit cards that the transactions had been authorized and D) I called and provided all info to customer service.
They were trash. Around the second cancellation customer service began saying that A) they couldn't honor the original sale price because their "computers only go up to 20%." Then they began referencing a shadowy security/verification team that apparently is like a slow, incompetent retail death panel without any recourse or appeal. When I asked for a manager they said there wasn't one on site, it was just a phone number. They're all a useless happy band of fraudulent, obfuscating morons who seem bound and determined to make sure you miss out on Black Friday sales and whomever you were buying a gift for NEVER will get it. They literally cancelled my orders 6 days after they were placed, which is when they should have ARRIVED. And it was after I called and provided all the information necessary to prove my identity to customer service. Of course, they didn't even know if it was an identity issue? I ended up ordering from Nordstrom and they completed the order without a peep. Didn't even cancel once.
To me it seems obvious that Saks is advertising sale prices that it cannot honor at volume. It's flailing financially, and using the bait-and-switch to inflate sales figures and traffic. It's illegal, and I believe (and have recommdnded) that they are investigated for false advertising. I believe others should as well.

CDL delivery company did not follow Instructions, my package was stolen, and Saks gave me no refund.

Never order in sacks
I never received my package
I called and wrote more then 10 items
They just stole my money
DO NOT BUY FROM THEM