I had interesting experience today at Saks. From Worse service to best service. I am in health care and after a long shift i went to the store to make a return. I was exhausted and emotional with work and needed to get home. I don't want to talk about the worse service because the best service i got afterwards made up for that. I can only say worse one was on 2nd floor.
I went to the 5th floor after that. I was lucky to be serviced by this wonderful kind genuine girl named Kristina. She was very genuine and real no fake smiles straight to the point. I felt her positive and real energy, She helped me complete the return. After talking to her i was so relaxed and feeling good. I wanted to stay and shop. I wish all people in service business would be like her. We are going thru such a difficult times right now with Covid life is very stressful and challenging. We need to all be there for each other. All it takes is a genuine smile and caring. I could tell she loved her job. It was so nice knowing that we too can get treated with love and care, be pampered once a while outside of work.
Thank you Kristina, keep up the good work.