Saks Fifth Avenue

First time buy and last time shopper with this company. I will never buy anything from them ever again. If I had known their customer service was so atrocious I would have never ordered from them.

A few weeks ago, I was shopping for a item I could only find at retailers and Saks was one of the companies that was selling it. It was a bottle of 6.8 oz bottle of Maison Francis Kurkdjian Paris, Grand Soir, a $500 item. The package appeared to have left their shipping facility at a reasonable duration of time, and it showed to be delivered on schedule. However, when I picked up the box it was completely empty. Saks Fifth Avenue had used a company called OnTrack and during its shipping at some point someone had ripped open the side of the box and removed the item. When I contacted Saks customer service, they said they would open up a case and get back to me. No idea how long it would take or any resolution for my issue at that time, but I had a bad feeling. Any company that has to "open a case" instead of resolving the issue at the time the customer calls had me worried.

Five days later they contacted me via email saying they had decided to not issue any type of refund or make any attempts to solve the problem. It was somehow my fault the item was stolen during the delivery process, and I was expected to pay $5oo for an empty box. Since there was no one to talk to and they didn't care about making any other efforts to resolve, even after I told them I had video footage of the delivery and the way the carrier was holding the box and swinging it around you could tell it was empty. I also offered to send them pictures of the box opened from one end but note of that mattered.

I would not recommend using this company for any purchases online. If you don't get the item they do not care as long as they have their money.

During Black Friday, Saks online promoted complimentary gifts as part of a beauty purchase. After placing order on 11/29, Saks immediately emailed that the purchased item was shipping but the complimentary gifts were delayed. I contacted them via chatbot on 12/14 and they said they are still checking the status. Saks finally emailed on 12/18 to state that the gifts were cancelled. I made the purchases based on the Black Friday promotion and now it's too late to purchase elsewhere with similar offers. After contacting Saks, they said there is nothing they can do. Meanwhile, their site was offering $50 Saks GC for the same purchases. When I mentioned this on the call, the rep and supervisor both stated that is not an available substitute. This is a bait and switch to get people to buy and they are not taking any accountabilities for not delivering on the promotion. And had Saks provided an update sooner, I could have made my purchases elsewhere with similar promotions but now it's too late. The only option is returning the purchases and there is 1 physical store in NJ which is inconvenient without a car.

Beware of shopping at Saks. Refunds require a 30 day waiting period from the time that Saks receives the return to date the refund is issued. I'm not aware of any major retailer who holds your money for 30 days.

I returned a purchase to Saks and received an email that it was received by August 6. When I called after two weeks I was told that I would not receive my money for 30 days. A new policy that wasn't on their website. Unbelievable and unconscionable!

I recently attempted to return a coat bought online for my daughter, but unfortunately, the process was far from smooth. The store warehouse rejected my return, claiming that the coat had been worn. However, they provided no details or photographic evidence to support this assertion.

Despite multiple calls to Customer Service and email exchanges—including pictures I took to verify the coat's original condition—no resolution was reached. The lack of transparency in their decision-making process left me surprised and frustrated.

HORRIBLE HORRIFIC return policy. I had ordered 5 gowns (bc there are simply nothing in stores). I literally returned (4) of them the day after received. They received them. So they have the merchandise back it's already a month for the 1 dress & still NO refund. I call I chat they state 30 days. Which is ridiculous If they have merchandise and you can clearly see NEVER worn as that Robbin is attached still and obviously returned the day after received. They charge you to send back as well. So by the time you get your refund it's even costing more bc your getting finance charges on that money TOTALLY UNACCEPTABLE and NO one seems to care. Mind you this is over $ 2000.00. Never Again. ZERO customer service

"I had an extremely disappointing experience with this company, which I feel compelled to share. I returned a pair of shoes over three months ago, which the company confirmed they received. However, despite multiple checks with PayPal and direct communications with the company, I have yet to receive my refund. Both entities claim that a refund was processed, but my account tells a different story. It's disheartening to see that not only am I out of pocket for the cost of the shoes, but the shoes themselves are no longer in my possession. Buyers should exercise caution when dealing with this company, as their practices have proven to be questionable in my experience."

I am a platinum member with Saks. I will never shop at Saks again. I purchased a pair of Valentino shoes ($520) that broke the first time I wore them. I tried returning them to the store, and was told I have to send damaged items back and can't return at the store? What? I sent them back, and after 4 weeks received them back saying they would not return because they had been worn. There was no signs of wear, other than broken thong. I called, and they refused to credit my account and I was told the warehouse has the final word. What? I disputed on my credit card, and they said it was not returned within their return policy time frame. This was not a return, this is damaged merchandise. Do not ever shop at Saks online. There are plenty of other reputable stores for me to spend my money

DO NOT SHOP THERE! It used to be a trustworthy store/website but not anymore! I returned pants and email stated that a refund will take up to 7 days. I didn't get my money back and didn't get any response to my emails. So I chatted with representative and she told me it will take up to 14 days. 14 days passed and nothing. I chatted with another representative who told me up to 21 days. When I brought up the previous story he just repeated himself like a robot that it will take up to 21 days.
The pants I've got was the last one, they put it back on their website in the same day as they got it back but didn't proceed with the refund.

ABSOLUTELY PITIFUL CUSTOMER SERVICE! I received a return confirmation email on 7/11/2024 stating it will take 10-14 business days to receive a refund on an expensive pair of shoes. 16 business days later, I reached out and they are asking for another 21 BUSINESS DAYS just to give me a refund. I WILL NEVER EVER SHOP HERE AGAIN! They are holding several hundred of my dollars, this is highly unethical and unprofessional. PITIFUL to say the very least! 0 stars! Please see attached for proof.

I made a 1606.00 return to Saks through Klarna online. I purchased Christian louboutin tennis size 10 they sent 43 to big. Ordered a Cinq black jacket to small and cheap.395.00 they lost the jacket it was in box with the other items. No one can account for jacket keep saying they didn't receive some one stole that jacket at Saks they didn't scan it. The black pants cheap and to big. I paid 642.00 down payment I haven't received a refund yet. This is hiend store and high quality purchase. 1606.00 where is my refund? Where is Jacket? Shame On Saks. Some one name Emily Essner is suppose to be in charge and Mark Metrick they are rich I'm on fixed income saved to purchase these items to be cheated Shame On Saks and Klarna. Messing over disabled and elderly person. I want my refund.

They are as bad as everyone says they are. If you buy anything make sure to use a credit card so that you can file a chargeback if it's not like it's supposed to be. Good luck with these pieces of crap

We ordered an item from the online service and they shipped it to empty house and still charged my wife card without replacing the items. They put us on hold 25-36 minutes without returning; as well as hinging up on us. I think it's unfair and not right

This has to be the worst and I got conned. I wish I had read these reviews earlier. Ordered a pair of Sam Edelman ankle boots should have known the price was too good to be true. $99. After three months no goods. Sent emails asking for tracking # I got sent one it just says ‘China Post in transit.' I haven't received any further replies to my queries. The big draw card to buyers is the free shipping. It's a load of bollocks to hook
You in. Stay away from these scammers and thieves. I wrote this on January 4 2021

I purchased a pair of shoes on monday for my birthday. I paid for 2 day shipping which would have arrived by Friday. Well I call Saks on Thursday only to find out they never shipped the shoes. Now they won't give me my money nor ship the shoes to store. Siting they can't change anything on order. But how not if it never shipped. They are a rip off please I beg y'all keep your money or go else where. They even told me they can't cancel the order after 20 minutes of being placed. This is the worst place ever

Saks sent package to different shipping address than listed. After emailing and calling they said they would open a investigation but will take 14 days for an outcome. Suggested I order again and pay again for the same product while they attempt to figure out why their system sent it to the wrong location. No assistance or problem solving on their part.

I made a purchase 2/26/2022… it was marked as delivered. I NEVER received my Tory Burch purse. Contacted them and let them know. The refund was approved 03/02/2022. As of today 04/25/2022 I still haven't received my refund. I've called them weekly and continued to be told 10 business days. Ives been in the phone today on multiple calls because the call continues to "drop" over a total of THREE hours. I'm on hold now as I type for 30 mins 52 secs

Purchased a $500 Versace belt. The leather peeled terribly after about 7 wears. It's only been about 2 months and SAKS refused to acknowledge a defect with the item and did not offer any possible resolutions, not even a store credit. The manager kept quoting their 30 day policy which is for regular items that a customer wants to return, nothing to do with a defective item. Very disappointing. I'm a long term customer with and will no longer patronize SAKS. I'll take my money to any other place. There's no way, a $500 belt should peel within two months of hardly wearing the item and if it does, a customer should not be told there's nothing they could do. I even spoke to the manager of the managers. He didn't even see the belt and still made the decision to quote their 30 day policy.

Awful experience. I lost 300 dollars because my parcel was delivered at the address without my presence even if when I was making a purchase it was written that signature is required for delivery. When I came next day I didn't find my shipment. I've opened a case 2 times but maximum what they gave is 20% for next purchase! After this experience I don't even want to look at this store. If you don't want to stay without product and money it's better to look at different shop.
PS The access to Contact Us page from the link is denied! :)

Can not believe Saks sacks this much!
Few experiences to ordering stuff in person, at the store at the store, then receiving emails saying it is delayed, then after 6 months saying that item is no longer available.
Now! This time the problem is the refund for the amount of $648. Been 2 months already. I called already 10 times. They said takes 10-15 days. It has been 50 days. Still did not get my refund.