Saks Fifth Avenue

I purchased 2 dresses online and returned both two days after receiving them. I could do the return online for the one dress, but the other dress showed as "not shipped", even though I tried it on the night before. I called and they e-mailed me a label so I could return it. Low and behold, the same $700 dress showed up at my house a week later with a note stating the dress was worn and could not be resold. If it was worn, then they sold me a USED dress and I've been fighting with them for over a month to get my money back! First they could not send me a label because one was already printed. That went on for a week. Then they said to just leave the package outside for FedEx pick up. No pick up was scheduled. I finally got to someone who actually scheduled the pick up and they package was received by Saks over a week ago. I am still waiting for my refund. On the phone waiting for a supervisor and they girl just told me they sent the dress back again! Beyond frustrated!

I had to call 7 times To customer service just to get my gift card balance back after saks canceled my order because of inventory reasons. What is no one and sex that can help me. Customer service is useless as it gets. All they tell me is the department that does the gift card are internal and I cannot speak with them. It's been over 2 months and I'm on the phone with them again. With the prices that Saks fifth Avenue charges, maybe they could spend some of that money getting some knowledgeable customer service people to help their customers. Waste of my time and money.

I ordered a pair of Stuart Weitzman boots on clearance. Saks off Fifth uses some unknown deliver service, CDL. I received email of delivery but package was no where to be found. I called Saks Off Fifth customer service several times, promised a call back which was never received.

I live in a safe, gated community. There was no photographic proof of delivery. I checked at my front door, backyard deck and garage. No delivery.

I disputed the charge with American Express. Suddenly, CDL confirmed delivery. I have to file a police report and challenge non-receipt of order. I will NEVER order from Saks Off Fifth again.

They have horrible customer service with no follow up.

There was no photographic proof of delivery.

I have never ever experienced any other company worse than Saks in my life. I put two items which I received in one box and sent them back using their shipping label in the same box. One item got missing on their side and they do not give me the refund. They use Fedex for shipping so I do not have the weight of the box as UPS does. They are two heavy items and the weight cannot be the same if only one item in the box. They refused to give my money back after contact them for 6 times. Someone else on Consumer affairs had the exact same problem as me and was thinking about a legal action.

I'm shopping for outfits for my wedding and as a result, have been ordering and returning a bit more (sizing issues, quality issues, etc.). Granted, the items purchased are typically $600 - $1200 and I keep about 25% of the items ordered.

Saks has been great about the return process and granting my returns UNTIL recently. They've effectively banned my account from shopping there - when I go to my cart after adding items, it says "error". It doesn't show the error if I'm logged out.

This is a frustrating experience because it's not MY FAULT that the products ordered were not the correct size... there was a dress I returned but wanted to order again in the bigger size, but they ran out in the bigger size! What am I supposed to do if the inventory is bad and I had no option but to return?

My online order was lost in transit and arrived extremely late, well after I needed it. I contacted Saks numerous times, first by chat given that I am hearing disabled, and then I was told I would need to call despite my impairment. 3+ hours and numerous representatives later, none of whom cared that I was having difficulty hearing, I was told that a return will not be authorized because my order was final sale. While I understand the concept of final sale, I expected my order to arrive in the estimated time frame, not several weeks later. This is thoroughly unacceptable and a great way to lose business.

Don't trust saks fifth avenue, especially for the back order. They didn't deliver it on time and never told you any updates. They didn't feel sorry for any inconvenience they gave to you. Go to other stores. Their service isn't matching their luxury price.

Worst customer service ever! They shipped to my old address, said they did a 'thorough investigation' and will not refund! They are CRAZY. I've been an online customer for a few years, and suddenly, after their mistake, they've not only stressed me out, they've kept my money. Awful company!

Saks has entered the 21st century and offers a well-balanced online shopping experience. They have enough features on their website that it allows you to get a sense of what you're buying if you don't have a chance to drop into one of their stores. But at the same time it's easy enough to use you don't get lost. I'll browse the Saks site and if something catches my eye, I'll show up at one of their stores to have a look in person.

I ordered a very expensive coat for Christmas. The coat arrived in a shabby plastic bag. Inner lining was torn, wrinkled and obviously someone's old coat that had been switched and sent to me. I called Saks online customer service immediately and informed them, sent them pictures. I sent it back to saks for a refund and they refused to accept the return as the coat was not the item I had ordered and paid for. I have been a customer for 25 years. Saks have stollen a lot of money from me. I will never shop there again.

I only wanted to order a bag. Their website and app were down so I call them to order a $1600 bag. They screwed up my address. Cant find the bag. You cannot even speak to customer service, they disconnect you, no help at all. Shocking they are still in business. I will never shop here again

I will definitely leave a bad review and it is deserved. I ordered a down jacket and gave the wrong address. I immediately called the support line. They said that you should wait for the courier service to be appointed. It was December 9th. Then I called on December 11 and informed the delivery company and indicated the correct delivery address. On December 13, the product arrives in Florida instead of Massachusetts. I'm calling for the third time. The person on the line apologizes and informs me that they will call me back within 24-48 hours. Silence. What should I do. You are a store that presents premium products, but you behave like a cheap company. This is your label.

I recently ordered a sweater from SAKS and they sent me something totally different! So I returned it but turned out it was sent back to me and claim that was not the one sold by SAKS?! HUH? They don't even know what they are selling? They sent me the wrong item in the first place and claimed that was not something sold by SAKS. I contacted customer service ************** times but NEVER get an answer! If they have video tapped at the warehouse, they would have known what was packed!

This is how they make money.

I ordered a blouse from Saks Fifth Avenue.
After I received, I realize it was too small.
I created a return shipping label and send it back.
For two months i did not got any response from Saks Fifth Avenue.
Then i received my package back, with the note that the they are unable to locate proper proof of purchase.
That was in August 2020.
Since then after a lot of phone calls and promises to solve the problem, nothing was resolved.
The customer support is not knowledgeable and does not care.
At this point i am giving up.

I purchased several items online as a birthday gift for a friend and noticed they could not be delivered via online tracking. I phoned Sak's support and they informed me the items I ordered never left the warehouse. Hence, Fedex wouldn't deliver an empty package. Sak's confirmed the issue and instead of re-shipping the items or crediting my account they stated they need to launch an investigation which will span 2-3 weeks before any action can be taken.

Sak's support staff are nice, but powerless to help. I've had to call my credit card company to get the order refunded. I'll be doing my shopping elsewhere and implore those reading the other horror stories on this site to do the same. Sadly, I'm scrambling now to find another birthday gift. Thanks for nothing Saks.

I've probably spent close to six figures on your site. I placed a simple order for just a few hundred dollars weeks in advance for a Christmas Gift. Now I see an email stating "we canceled your order" for no reason whatsoever. Payment was made with a gift card so no excuses or reasoning behind it. I call and wait on the phone for 30 minutes and this is exactly what the representative stated "If you would like, I can have someone call you to explain why it was canceled." instead of "we're so sorry, we will ship the items". The guy could care less these are gifts. I will sell the gift card and never shop on your site again. Good luck staying in business with this type of unacceptable service!

Having placed what looked like a genuine order on the Saks website followed up with a confirmation email, the following day I received a email saying that Saks cancelled my order with no explanation. Furthermore, the item had subsequently sold out. After contacting customer services, I can only describe my experience as a huge waste of time and that the service from Saks representatives was extremely bland and unhelpful. They tried to say that all overseas customers are experiencing order problems (not exactly reassuring!), but after reading other reviews I think the stock record is inaccurate and orders are accepted when the item has aleady sold out. Either way, it is totally unacceptable! If the website is being run like this, then it reflects badly on Saks as a whole. Looking at other reviews, this is not an isolated incident. Saks definately have issues and don't seem to care what kind of experience the customer has!