ling c.

I had an urgent Order # ******* with them yesterday, for one single Statistics question and paid $56 on it. One of the writers (Writer ID #*******) took over my order. I gave the writer 24 hours for that single question. But in the end, the writer didn't do anything. The writer saw my message and ignore me as well. After the deadline passed, the writer just abundant my order and escaped.
I then contacted their support to file the complaint, but they didn't issue any punishment to the writer. They then help me to find a new writer, but the previous writer had already wasted me 24 hours, so there's only around 3 hours for the new writer to finish my homework. At the end, the new writer can't finish my homework by the due date ( 11:55 pm), i ended up submitting incomplement homework and submitting via email at the end (In principle, mail submission is not acceptable), i don't know if my professor would take it or not.
Anyway, i then contact their support again and complain that, why there's no option for customers to filter writers? Why there's no punishment for the previous writer who abuses my homework. But they didn't give me any explanation regarding that.

Guys, that means, if you place an order with them, there might be some jerks taking your order but end up doing nothing. This is a disaster! You can't filter a good writer, you can only wait for a random writer to take your order. And the writer won't get any punishment if they don't do anything after the deadline pass.

Think about that, u set up the deadline, and expect a paper, then the writer just escapes without any punishment. And you get 0 for that homework, it might force you to drop that course. Do you still want to use their service?

For me, i used them for 3 years, i trust them, their website was named essaypro in the past, it was good. But they update their website now. A terrible policy. Customer can't filter writer, can't do anything if the writer escape. My trust is crushed by this single assignment!

So disappointed

Not receiving item. And when I checked back the investigation progress I found that my account got deleted. The most ridiculous things is I can even create an account with the same email address but the order history gone. Purchase proof gone. They're not going to do anything.

Customer service is fking useless. I don't know why they provide a useless support. All the agent told me is that they can't do anything to track my package back since it's lost due to their mistake, and refuse to pay any compensation even i pay the insurance.