SafeLinkWireless

EVERYTHING last day of the month my phone quits and takes a week sometime to get it working again,been almost a year with safelink you have to call every month it get old after awhile.where i live you gave to drive a few miles to get service phone is no good if you can't make a call or text

I could write a review but I will be saying exactly the same thing as everyone else. WORST CUSTOMER SERVICE EVER. Save your sanity & liver cuz dealing with these incompetent non-English speaking robots will surely drive you to drink... NO STARS GIVEN... IN FACT I WISH I COULD GIVE A NEGATIVE STAR RATING! On second thought NOT EVEN WORTH THAT... RUN AS FAST AS YOU CAN!

I'm 68 years old, and when I spoke to customer service, I could not understand the fast talking employee with the Indian accent. I was also discontinued 3 times.

The customer service is just awful with out any warning they shut off my data and ive called over 10 times they all say the same thing and then just i get disconnected.

Have called consistently for months, sometimes several days in a row, to get their supposed advertised 25GB/month high speed data free plan with the Lifeline/ACP program. Just to get that department is difficult (first responders try to block connection) but then no matter how many hours we spend on the phone with them they keep assuring us that it will be done "within 24-72 hours" (system glitch lasting months and never fixed). They keep saying our registration number has not been "attached" but then never is and we call back over and over -- rinse and repeat. Still trying since late August (now early February)!

They advertise the most attractive Lifeline/ACP plan (formerly thru sister company StraightTalk) but then don't deliver. We are trying to get back $100 we should not have had to pay to receive data due to their failure to activate plan as promised! Will try to pursue and file complaint with Federal government Lifeline/ACP program. If they cannot deliver they should NOT advertise, as that is fraud -- maybe even intentional "bait & switch".

I encountered a bunch of rude nasty customer service agents at SafeLink who hung up on me several times I have it recorded but the files too big to upload. They lied to me on several occasions telling me a phone would come to me after they received it due to it being shipped to the wrong address. It was supposed to be reshipped to me on the 15th they kept telling me I had to wait 5 to 10 days for it and it would never show up then they kept telling me that they guaranteed it would come one day or another day and once again it would not be here. All the while they were talking to me with an attitude and disrespect to the last point the One customer service agent actually told me he was a supervisor oh yeah they all were supervisors he said to me that I can go buy a phone if I didn't want to wait five extra days after being told it would be here Monday and today's Tuesday. Then he says that they will call me back and ask me for a number that they can reach me back on just to turn around and say he didn't say that. And that was after I reminded him that he did. I let it go and said so should I call back in 5 days and he said that's what I said. I said why are you being so rude and sarcastic I said that's poor customer service would you talk to your boss like that. He tried to explain he was just giving me some information that if I didn't like waiting for 5 days I can go purchase one. And if you would have heard how he said it. And yes he ended up hanging up on me. And even called me the wrong name he called me Cindy while faking like he could not hear me repeating it a couple times before he hung up.

Canceled my acp application without telling me, gave me a MINUTE plan w/out telling me. Now I have no minutes.I have NO PHONE. Customer service tells me to re-apply for the acp plan again. I just hung up the dam phone. I couldnt deal with it.

WORTHLESS. POINTLESS.

I've been on the phone every day this week for a total of 22 1/2 hrs and STILL never got anywhere. I Keep getting the run-around as to why I have not been approved yet, some say they cant find my app, some say i have to call the national verifier AGAIN, even though I gave them my ID number from National Verifier, some say your phone is on its way, some say there is no phone, and these were all from SUPERVISORS! WOW! Every person they transfer you to, you have to start all over again and you never get any answers or they feed you a bunch of BS. They don't have a clue as to what they are doing and are so rude and you can barely understand them. TRAIN THESE PEOPLE! OVER 22 HRS IS PATHETIC AND I HAVE TO CALL AGAIN TOMORROW BECAUSE I GOT NOWHERE AND IM TIRED. WOW!

Never got my phone and the shipping carrier and tracking information was incorrect and none of the supervisors or call reps had any idea of what to do or how to handle it

No help for Two months. Keep calling, they tell me to do the same thing-- turn the phone off & on! Then Reboot! That's all they've been telling me & still have no phone!

SafeLink and Especially Qlink wireless are both scam companies that has leased T-Mobiles cellular towers and created sim cards to send people, customer service does not exist, the people that eventually answer the phone after an hour or so once all the overseas transferring is complete, they don't have a clue what their doing and you can barely understand them because they can't speak ENGLISH It's just another company created by a foreign scammer in a one room office to literally screw our government out of millions of dollars in funds set aside for the EBB and ACP benefits, that he charges the US government about 150$ per person each month billed to the US government for the free cell service we have been provided,, and we're all getting $#*!ed! While some Al-Qaeda is getting rich from our dumb $#*! government

Try to port my mother's home customer service rep is the worst and rudest person I ever talk to thendisconnected call and block me from connecting to 61 d

SafeLink I like SafeLink they are so helpful and friendly their phones are a whole lot better product they have name brand phones they don't break down.

The worst service ever! At present the call center is located in the Philippines.If you call for any reason they will wipe your minutes, your unlimited texts and your date. Takes so many called to them and every agent tells you something different. I think they enjoy doing everything they can to make it impossible for you to receive your service. When I first started out with them their call center was in Mexico and at least I got my benefits on the 1st of the month like clockwork but, now they say it takes up to five days. The phones are the cheapest and they don't work well at all. Having to stand outside to catch a signal is terrible. If it's raining forget about using the phone. I find it sad that the present call center and the people who work there don't realize that if not for us they would have no job. If SafeLink is an American owned company I just want to say shame on you for using foreign countries as call centers because, you can get away with paying them little money and also take jobs away from Americans. At present I have no way to contact anyone and we are in a Pandamic. I will be looking into getting service from another provider that I will have to pay for even though I am disabled and really can't afford it but, at my age I need a phone as we all do. How I miss the good old days when we had land lines and not all this cell phone crap. SafeLink your terrible and unethical.

You are suppose to get 10gb of data I only used 4.98gb of the hotspot. I was told there's nothing they can do and I'm welcomed to buy hotspot. THE ACP PROGRAM IS (FREE) SHOULDNT PAY FOR ANYTHING. TOTAL RIP OFF IM SWITCHING SERVERS AND IM MAKING SURE EVERYBODY I KNOW THAT HAS THEM SWITCH AS WELL!

I was waiting in line for food stamps during Covid. People were all being greeted by SafeLink people giving away free phones and service. Sounded great. Luckily I did not give up my old phone & service which was all far superior to theirs. However I kept the phone and used it barely, just to ring my good phone when I misplaced it. However four months later I find they disconnected my service. I had no luck getting a human being to help me, only hang up on me. That person said I had no account and was transferring me to "upgrade". They reeled me in for free with phone number, let me use it and get comfortable with it so they can then cut me off to force me to by a monthly service plan. What is bad is that they never contacted me to tell me I was going to be disconnected, I just was. People need to make a call, they pay! Horrible service for this and other reasons. I didn't mind it for free but would never want this phone or service because it stinks but more so because of their shady way of doing business. If they told people when signing them up it was free for four months then low cost plan options after that with notice given in advance, people would not feel so scammed. Luckily, I have my old phone and service still. Do not recommend unless you are that broke but I think you can get same or better deals elsewhere.

I have been dealing with this company since the beginning of the year I have qualified for their free phone program at the time I was filling the application I even wrote on the application that I needed a Verizon phone to be compatible with my TDS modem or else I will not be able to use the phone at my house they totally reassured me that no worries that I would be getting the phone they sent me the phone after many arguments with them that it must be a Verizon totally did not get a Verizon phone now I'm stuck with a phone that is not compatible with my modem they will not replace it even though the phone says that I can return the phone in 90 days now they're saying I cannot that it is incompatible for the return policy when it says right on the box there's a return 90 day policy do not use these people they are a bunch of rip offs so right now they're getting government tax dollars on my phone that I cannot use this is ridiculous

Don't use Safelink. I was sent a SIM card. The told I needed to go buy one. Company is a scam. Then was asked for my card number and sent to four different people. Non of which knew how to help me