SafeLinkWireless

I've been trying to activate my phone for a year a f year with these ppl in Philippines & still can't get it done. I don't know what to do it's always something or hung up on how do I get the f phone activated $#*!kkkkkkk. Safelink hire ppl in America so we can get $#*! done in 10 mins shame on you for hire these ppl.

On 8/5/2024, I started working with them to get my sim card inserted and the phone activated. The sim card worked and the phone had the 4G and bars. For the next 3 days, they went over and over again with the same process even though it didn't work for the previous representative. I told them that and they started to get hostile with me. Melissa called me stupid, I said enough and finally contacted them back to cancel my application. I've never been called stupid before, and I didn't understand not allowing me to speak with technical support. The biggest frustration was not being understood. I ask a question, they would respond with something that made no sense to me. I would say that is not what I was asking you. I have such a headache now that I couldn't get phone service from them activated. When I called to cancel, I said you aren't going to ask me why I'm canceling a service that was never activated, never started? The representative let me know she didn't care at all. I have a phone number everyone and never got to use it. Really, if you want a headache and super frustration, contact SafeLink, I feel sorry for anyone and I mean anyone and everyone that has to deal with them. The Supervisor didn't care at all to try and help when I ask for help with them. I got some of the same treatment from Assurance Wireless when I reached out to them to have Benefit transferred. They hung up in my face and didn't understand me at all.

This phone service is a joke customer service is the worst I've ever seen ever time that transfer you to the department that suppose to help you the phone hangs up matter what you do so you have to keep calling back and the same thing keeps happening I trade 10 times in one day and the same result don't get this phone service Please if you want to keep sanity...

Tried to port my phone number, but can't do it with TTY and chat either doesn't exist or doesn't work. I need my old phone number for TTY, phone is pretty much useless without it. Can't even cancel because I can't understand the rep.

I'm 4 Safelink except u deal w/ crappy Tracfone maze of support. If u have Safelink and can get a second phone (which deflates the purpose) get that 2nd. Phone w/ another company. U will need a 2nd phone # or friend/family members # 2 to fix your phone. Plus Tracfone employees r the meanest/rudest people u can deal w/ they seem to take pleasure in watching u dangle and if u can, always call them from ur phone@ 611 so u don't use up ur minutes on hold.

If I could give less than 1 star i would. I would give it negative stars. Because the nokia g300 phone i got when activated is complete garbage. It crashes all the time and takes about 3-5 minutes just for it to react to your commands. Also when i bought a new galaxy s10e from their inventory. It did not even turn on. And now i have to wait 3-5 business days for them to send me label and box to return. And then i have to wait another 3-5 business days for them to receive it. And then when they receive it and check it. Ill have to wait another 3-5 business days for them to send it out to me. Wow. Now that sounds like it could be like 2 months of waiting. While i have this crappy nokia g300 phone. What great service. Btw, the galaxy s10e was about 200 dollars. I guess my first mistake was taking this as a carrier. Horrible. Take my word for it. I only use it cause its free -_- :D

This doesn't even deserve 1 star. Safelink is horribly terrible in every possible way there is. I got my phone today & everybody tells me when I use the phone to call them it's coming up as from a Stephanie Gnzlz. I've called tech support 3 times to have them fix it & the first 2 times they said it should be fixed but it wasn't & the 3 time they tried to walk me through it but absolutely nothing helped. It may be a free phone & service & everything but it sincerely truly is nothing but garbage. I wouldn't ever recommend this to anybody. I had an "Obama phone" a couple years ago & I received numerous calls all the time asking for somebody I'd never heard of so I let that one go & got rid of it too. I like President Obama but this free phone & service is b. S.

If it was an option to select zero stars for their customer service and service. I would have selected zero they're incompetent they believe they are above the law do not want to put supervisors on the phone when requested is forced to repeat repeatedly what the issue is they have no tools to be able to assist you and therefore just aggravate you when you call they constantly hang up when you ask for a supervisor they refuse to transfer when you explain your issue they have no tools to be able to assist you when you calling they hang up with no probable cause to hang up whatsoever I would not recommend SafeLink services to anyone that needs the free and reduced phone service if I were you I would just continue to pay your contracted cell phone service

This Safelink service is basically horrendous. Every time I called to the main offices to ask for help or to make a complaint about the service, I was told a different story. This company changed from 4G to 5G, so the old tracphone did not work anymore, so they were supposed to send new phones to the customers. It is August now, and the tracphone us no where to be found. They basically shoved me out of the service by not providing another tracphone. My advise to others is to not apply to get this service, you will get a very deficient one.

I would never recommend Safelink to anyone in the beginning I was crazy about. I was very disappointed in their customer service last year I told them I need to replace the phone I had bad reception if you lose the phone you have to pay $25.00 plus they do not have a contract with California Lifeline services after being transferred 6 times I am so happy I went back to Assurance Wireless

Worst customer service EVER! 3 DAYS 9 HOURS TOTAL WASTED. Needed to be transfered to complete request which never got taken care of because they never could get me transfered without hanging up in me.
Free isn't worth my sanity. Going back to us cellular

Sarcastic Non-English speaking ignorant argumentative idiots! Save yourself FRUSTRATION and headaches! NO MATTER how cheap the service go elsewhere! The management is just as bad. TOTAL waste of time, they just can't get things right

$#*!ty customer service and shipping for the sim card is even worse been waiting 2 weeks for a sim card they told me should only take 3 days and now its going to be an extra 2 days bc they can't seem to get their $#*! right i love the fact they wanna help people but seriously at this point safelink you just stop or do better. Learn some engagement while yall are at it b as in boy is NOT d as in dog dumbass. Im sure my dog listens better than you. Came back bc I've been waiting over 2 weeks for a sim card to find out TODAY they aren't even sending me one this company is absolute bull$#*!! They just give up now the people are $#*!in $#*!ed nobody listens and they wont send to a higher up person this is the worst company I've ever dealt with and i had straight talk steal months of service from me never had to deal with this much $#*!ty customer service!

I've been trying to get my phone activated for over 2 months now just horrible and you get hung up on when being transferred would not recommend wish I could do under 1 star I would

Had the service for a year…then it was off. I called they said each year you need to re apply and I needed to do that. The first associate said it would be 24 hrs. I called back the next day and the next associate said that info was wrong and it was going to take about 5-7 days. I asked to speak to a mgr and they hung up. I called back 4 times and was going up on each time. I was livid. How can you call yourself customer service when you're not serving the customer at all? Then I waited till the next day cus the website said I was approved. I called back and one person was a bit more helpful and the phone was back on……. For a day.! Then it was off. This happened for the next 4 days. They would turn it on and it would be off within 24 hrs. I asked to speak to a supervisor and again was hung up on. I had it at that point and I went to Walmart and bought an unlimited plan for $30 a month. F@$k that company!
Oh I called to cancel my account and they said they did it. But it' still on! This company is run by morons who are speaking phillipino or Indian or somethg but it's not English!
They are the worst mobile company! Don't waste ur time use any other gov company. They really suck!

My son went through SafeLink wireless for service after his phone through Metro got broken I would call to pay his bill and it would say it had been activated but it was never activated and two different times now we've had to call and stay on the phone for hours going through hoops and half the time they would say they don't see my payment and I'd have to argue and then get my payment back do not go through them because you will pay your bill and it will not register and you still will not have service it's so stupid it's not complicated I should just be able to pay the bill and his phone still be on but it's not like that with this company I'm telling you and it's extremely hard to communicate with them and they continually say they are confused by what you are saying even though you are being perfectly blunt and straightforward. I honestly don't even have any stars to give

I had my own fully paid iPhone so I Opted for the (BYOP) bring your own phone. I bought a new phone and decided to cancel my account because of crappy customer service. Now when I attempted to give my old phone away, it's LOCKED! So locked even safeLink Wireless or TracFone could not unlock it. I'm so mad.

I joined safelink for the 2nd time. First time was 2013... second time was 2019.
2019 my data would not work, then my data stop showing up each month. I went 7 months without data, then data was given to me. Then data would stop. Then out of nowhere my stops working.
I had to reapply for lifeline.
I wait a month 18 business days. Still no cellphone service. I had to call 3 times 6 transfers and a specialist to activate lifeline 450 minutes 4.5 gb. That was 7-7-21.7-14-21 data stops works(only 1 week later). I call 611 to find out I supposedly used all my data... my cellphone keeps track. I used 86mb... nowhere near 4.5gb...
Safelink is a scam... the Mexican owner makes soooo much money, that 6 million dollar fines are nothing to him.
I would not join safelink.

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