SafeLinkWireless Questions & Answers

SafeLink wireless which is actually based in Florida has all of their call centers overseas in the Dominican Republic. That is a subcontract company that can't do anything at all to help you unless you immediately talk to the supervisor and your flipped over to the supervisor who they tell you has been informed of the situation and they actually know nothing they get paid a percentage on what they don't have to give me rather than what you're supposed to get.

It is aweful! And once you so finally get a "human" you can't understand a word they are speaking! Because they are not in the United States!

If I remember right I had my phone for 3 months when I got a letter in the mail saying I qualified for my phone unlocked. I think I had to go through my account on line to unlock it. Check there and see if you see anything pertaining to that. If not maybe call troubleshooting and ask them. Word of WARNING if you are getting a free phone like I was they shut you off anytime and claim you don't qualify. Not sure maybe they get more government money for every phone they send out. I was shut off and reapplied and had a new phone and new number not even a month and was shut off again. No rhyme or reason and claimed they couldn't find my account. Good Luck

Honestly? Because they don't know what they are doing. I've been on the phone with them for 22 1/2 hrs and I have to call back tomorrow and try again because it's late and I tired. And I spoke to supervisors. Pathetic.