asked byon 1/27/20
SafeLink wireless which is actually based in Florida has all of their call centers overseas in the Dominican Republic. That is a subcontract company that can't do anything at all to help you unless you immediately talk to the supervisor and your flipped over to the supervisor who they tell you has been informed of the situation and they actually know nothing they get paid a percentage on what they don't have to give me rather than what you're supposed to get.
100% legit company, you just have to apply for it & get approved. From my understanding, it's another state funded phone but every state has it (so maybe it's government funded) but you just have to make sure you enroll wherever you live & if you move out of state you must inform them. Many people qualify, you should check it out, the free phones aren't much but hey if you qualify it's a FREE phone & either totally free service or majorly discounted!