SafeLinkWireless

I thought Safelink replaced stolen or lost phones. I could've sworn I saw that in their Terms of Service. People do actually read that, lol. Anyway, I called Technical Support and explained to whatever gender that person was, that I lost my phone. I'd hear seconds of silence, as if s/he expected me to explain anymore. So I wait for almost 3 minutes, just to be told that they don't replace lost or stolen phones, and I would have to buy one. I got pissed, and just hung up on the whatever while s/he was talking. They tried calling me back but I kept hanging up on them. What's the damn point of talking to me anymore after explaining to me that y'all want people's money? The cheapest phone they have available is $65. Are you kidding me?!? The phone I did have before I stupidly lost it was around $30. They can kiss my $#*! because they aren't getting my money. If I had money like that to spend on a phone, I would've never signed up for their service. I know what I read, and in their terms of service, it was explained that they will replaced a lost/stolen phone only once. That was my first time losing that phone, but I've learned my lesson. I hope that one day my husband and I are living financially well enough to where we don't need the government's assistance. It's a joke to me, and an embarrassment for me.

I have a Government issued phone with UNLIMITED talk, text and data even had a free Hotspot, all of the sudden out of nowhere, after months of using safelink I am out of minuets for my talk, used all my text and data? On a UNLIMITED plan? So here I am, 62 yrs old, sick, homeless and without phone service. I refuse to pay them a dime, demanded my phone to be unlocked and my number kept and switched to a $15. A month plan.

Every time waiting over 2hours.They active my servers 4days. The lifeline tell that safeline don't send complete files to lifeline. The apply dones't approve. I tell the safeline have to re-certification. But they don't resend file to lifeline and cancel my service. They tell me If I don't pay money to buy plan and don't release my number. My phone doesn't have service and can't port out to another carrier.

I've got 15 plus hours in and numerous calls 5 weeks trying to get my phone to work 3-4 hours a day some days I'll get my data to work again or they do and then my phone will stop working a day or two later and then I'll call and put a bunch of hours on the phone with them again and the same steps over and over again and then they try to fix it for the day but then two days later it quits again been going on and on on for too long I know every question they're going to ask me and my SIM card in Miami and Miami card I know it All by heart because I've done it so many times and just never ends I bought a unlimited data card three or four weeks ago for 50 bucks just trying to get it to go cuz I was tired of messing with it and it was waste of money it didn't help anything and it didn't change anything and they won't fix nothing for more than a day or two no one seems to care I'm tired of spending all this time on this phone trying to get time back or my data back and my phone calls back it's just so I can have a normal phone good luck if you decide to go with these people I went with a free government phone and it's been nothing but torture misery and the most horrible time I've ever had good luck if you decide to go with these people good luck

Safelink is a subsidiary of Tracphone Wireless, and is used ONLY with the Lifeline program... or so I recently discovered.

I had Lifeline service for the past 9 years or so through Safelink without too many complaints... but with the recent addition of the Affordable Connectivity Program, and subsequent (even more recent) closure of that program, something is amiss.

I had to re-certify this month (May 2024), and did so, I was approved and believed everything was good. I even got the typical first of the month text message from Safelink thanking me for being a valued customer... 7 days later my Safelink account was closed without warning or notification of any kind. I contacted customer service, explained the issue and even added a minor service card to my account to cover any delays during their issues with verification. The next day my account was closed, and the added service right along with it. Contacting customer support was useless except to verify to me that the money for adding additional service was a waste and was essentially gone (unless I re-enrolled with Safelink, at which time they would add the additional minutes to my Lifeline account. As we all know, Lifeline is free, additional minutes would expire in 30 days, meaning the money was still wasted, for literally no reason). I would have to had gotten Tracfone Wireless service, essentially making a new wireless account and paying it, for my phone service to remain active during the delay... or so they told me on that second call.

I immediately went to the Lifeline service website and changed my provider. I will never use Safelink again, and coupled with the other reviews here, I would suggest that you don't even consider this company. Tere are others.

I also dislike not being able to leave a zero rating on this review, but it is what it is.

They send you raggedy used phones and then when you request a replacement they tell you, you aren't eligible because you haven't bought a qualifying plan. On top of all this they are extremely rude!

Tried to login to my SafeLink account... Can't! Called C.A. They said the only way they could pull up my SafeLink account was with my credit card #.next day my credit card was maxed out...my stupid fault.SCAM! BTW IF YOU SPEAK ENGLISH AS YOUR FIRST LANGUAGE YOU WILL NOT UNDERSTAND THE CUSTOMER ASSISTANCE PEOPLE WHO ANSWER THE PHONE. JUST SPEAKING THE TRUTH!

They mail me a new phone waited 45 minutes to speak to a heartless robot from the phillipines, wanted to port in my simple mobile number she insisted I need a third phone number to do it, well there are no public phones, you need to be able to port in numbers without a third number not many people have three phones. Wouldnt transfer me, wouldnt let me speak to a supervisor. I yelled I dont want to talk to you and hung up. As if its not punishment enough to have to wait another 45 minutes to speak to a new rep, she vindictively flags the new phone I just got in the mail as stolen. Im sure she did that cuz the service just cuts out after that. And so I spent 6 hours with one inept robot demon after another, one kept me on the phone a solid 2.5 hours playing with his "tools". Save yourself the trouble! In the end I just went to the website, logged in to my service with the enrollment number and clicked the button to cancel. Boom done. You cant have my lifeline and acp benefit money. Ill go with another company or that money can just go back to the fed govt funds. Never again.

Spent nearly an hour and a half to no avail. Felt like I was stuck in an endless loop of useless nonsense from both SafeLink and my carrier of 3 years, "Lively" Representatives.
The inside of the shipping box says to call an 1- 866 number to activate the new phone. But that only shoots you over to your PRESENT phone company!
I'm not much of a drinker, but had to down a whole bottle of beer after having to endure trying to figure out what the hell to do with an unintelligible Central American phone Rep who REFUSED to even make any reply (or even a "grunt") when I kept asking her: "Are you there? Are you hearing me?" EXTREMELY POOR training of this otherwise pleasant--if not at all helpful- young lady.
Lively phone company FINALLY gave me some real help (after speaking to three different representatives) Got some clues on how to proceed in activating this new Safelink "Affordable Connection Program" phone. But
After glancing at the terrible reviews of SafeLink on this site, Im going to just TOSS this new phone out the window! It's either the phone or ME going down! And I value my life and sanity too much to buy a ticket for this CRAZY "Safe Link" boat ride!

I have been having a bad time with SafeLink not too long ago I asked for a new phone because mine's cracked real bad ain't getting no better a call May 19th they said I should have my phone June 7th did not receive phone I didn't receive no number tracking numbers call again they said I should have an email sent to me when the phone is sent out I did not even get that call today can't get no help my phone got sent to the wrong address and because I don't have no ticket numbers they can't help me so I'd really like to go to a different company that will help their customers

Called up to ask a simple question. When I got to the end, the woman on the phone sat and breathed heavily into the phone. I asked if she was there and she responded by continuing to huff into the phone like an old-time phone pervert or something. I asked if she was trying to be funny and why she was doing that, and she kept doing it. I told her I was going to hang up and call back if she didn't stop and she continued. I called back and asked to place a complaint. The woman told me she could do so once she pulled up my account. Once that was done and I asked again to place the complaint, she said she couldn't because "I don't know her." Don't know her? You're customer service at a telephone company, you have no records of who takes what calls? Preposterous. She then told me that she had to hang up on me because the call "wasn't business related." A complaint from a customer about being treated rudely by customer service isn't business related? Well, there you have it. Their customer service can talk to you any way they want and do anything they want because apparently nobody there "knows" anyone else, and records don't exist, and customer complaints aren't business related. I called back and had them shut my account down. Absolutely pathetic.

I called customer service and the lady I talked to was very rude and not helpful at all. She acted like she hated her job and people in general.

I was told that March 1st I would be get temporary EBB BENEFITS then when March first came up I know so I didn't get them so I called them and they wanted to say I had to wait 60 days

Horrible service and customer service. Dont waste your time. You will want to throw your phone and the service out the window. They are a joke

If i could sue these people i would. Stay away from this company. I don't hate anyone, but these people are evil.

I am literally having a breakdown because I'm having to deal with them AGAIN. The government PAYS them to supply this service, but they're scamming us and ripping us off! Once again, have to order another phone through them, as they will NOT let me use any of my other phones. So, pay $59 for a smart phone, wait and wait for it to arrive, arrives late, and FINALLY arrives. Go to set it up... which requires a call to... dun dun DUN..."customer service". It's never going to be painless, but to be told that my phone is NOT an AT&T phone, it will NOT work, and that I did not buy it from them? SERIOUSLY? So, in making complaints elsewhere, I end up needing another SIM kit (lost the card, no idea how), and beign told customer service is wrong. No kidding. Like they're ever RIGHT? Well, now I have to wait AGAIN. So, figure I'll configure the stupid thing. OMG, THIS THING IS SLOW---DANGEROUSLY SLOW! You have an emergency? Well, gonna have to wait until it decides it's going to work, etc. So, go to read reviews, and that same exact phone is being sold elsewhere, new, for HALF WHAT SAFELINK CHARGED! They are DEFRAUDING disabled/elderly people! I will be contacting the FCC, FTC, and anyone else I can. The government is paying them for this, and they are absolutely HORRIBLE!

Friday 4,2022 I asked to speak to a manager when I call SafeLink today and the representative said no problem she's like what's your first and last name I said I need to speak to a manager when I did that she hangs up in my face she push buttons in my ear and then hangs and hangs up in my face very unprofessional instead of just getting me a manager

I sent this Complaint to Lifeline service program and will be calling them today I cancelled my service with them as well!

SAFELINK will not allow me to keep my number and when I try to get my old number back with them that I already had they started telling me that I will lose my phone if I don't get the new SIM card that they have through Verizon and that they're changing over to Verizon now when I called them the first time they told me that they would send me one for free because I'm in the lifeline service program I have been on the phone with them for hours upon hours I have been going through this with them for days now and they all are giving me the runaround every time I call there now telling me that I cannot get the SIM card for free and then if I don't pay for it my phone will lose service and then I would not have a phone anymore if I don't get that new SIM card through Verizon and I'm making a complaint against them this is wrong

SAFELINK IS THE company I am making my complaint against

Safelink is a scam. Use any other service out there. I accidentally broke my phone and they cancelled my service. They are liars.

If I could i would give it a 0 stars. All of these phone companies have these representatives somewhere else that really does not speak and understand our language very well, so they end up messing everything up. I tried several times to get my service activated and switched after speaking with three different reps that was finally done but my number port in failed because it was the weekend and system needed to update. I call back on Monday and was on the phone from 2:33pm til they closed at ten. I had to keep calling and calling to keep getting switched to a department where the automated system hangs up on me. Finally at 8:32pm someone finally gets on the line and assures me they can help me port my old number in. She keeps saying that she is disconnecting old service. I keep telling her that I do not want my serivces disconnected that I am transporting in not out. She assures me that she understands and is fixing it. My phones goes off in the middle of this phone call. This lady has disconnected my services. I tried the chat who was unable to help me at all. They told me to call back in the morning to speak with the enrollment department because I am not enrolled. This leaves me with no phone and can't work the next day because I need my phone to work. I do deliveries in the mornings so I'm stuck making no extra cash for this morning because I have to deal with not having a phone and they are probably going to tell me 7 to 10 business days before it will be working again. I'm sorry but if a company is going to do business with Americans they should have a call center in America where the reps can understand what is being said. This is foolishness that can be avoided if they understood our language Just saying