I thought Safelink replaced stolen or lost phones. I could've sworn I saw that in their Terms of Service. People do actually read that, lol. Anyway, I called Technical Support and explained to whatever gender that person was, that I lost my phone. I'd hear seconds of silence, as if s/he expected me to explain anymore. So I wait for almost 3 minutes, just to be told that they don't replace lost or stolen phones, and I would have to buy one. I got pissed, and just hung up on the whatever while s/he was talking. They tried calling me back but I kept hanging up on them. What's the damn point of talking to me anymore after explaining to me that y'all want people's money? The cheapest phone they have available is $65. Are you kidding me?!? The phone I did have before I stupidly lost it was around $30. They can kiss my ass because they aren't getting my money. If I had money like that to spend on a phone, I would've never signed up for their service. I know what I read, and in their terms of service, it was explained that they will replaced a lost/stolen phone only once. That was my first time losing that phone, but I've learned my lesson. I hope that one day my husband and I are living financially well enough to where we don't need the government's assistance. It's a joke to me, and an embarrassment for me.