Ckat T.

I was waiting in line for food stamps during Covid. People were all being greeted by SafeLink people giving away free phones and service. Sounded great. Luckily I did not give up my old phone & service which was all far superior to theirs. However I kept the phone and used it barely, just to ring my good phone when I misplaced it. However four months later I find they disconnected my service. I had no luck getting a human being to help me, only hang up on me. That person said I had no account and was transferring me to "upgrade". They reeled me in for free with phone number, let me use it and get comfortable with it so they can then cut me off to force me to by a monthly service plan. What is bad is that they never contacted me to tell me I was going to be disconnected, I just was. People need to make a call, they pay! Horrible service for this and other reasons. I didn't mind it for free but would never want this phone or service because it stinks but more so because of their shady way of doing business. If they told people when signing them up it was free for four months then low cost plan options after that with notice given in advance, people would not feel so scammed. Luckily, I have my old phone and service still. Do not recommend unless you are that broke but I think you can get same or better deals elsewhere.

Bought Arthur the Bear for woman with alz who will be dying of cancer any day. He plays music by just pressing his paw which is great for alz people. I spent 4 hours downloading mp3 songs she likes. There were 5 songs on it already so I left them. Thought they might be preloaded by manufacturer or maybe it was a return. Well... Only a 3-4 of the preloaded songs would play. The first song would play over and over again sometimes then it would sometimes just play 3-4 songs and stop. NOT a half hour as advertised. Then had hard time getting the same old songs to play again. Had to push paw button ten times or more. Also even highest volume level was too soft for those with normal hearing to listen too. An elderly person, as the one I bought it for can't hear it at all. I was told by customer service before buying you can load 4GB of mp3, I put on just over 2GB... not a one will it play. Also the Button doesn't work for Loop or Reshuffle. Reshuffle plays only the first song over again. Loop plays whatever number of songs it feels like in the order they were downloaded. Not always all of them then shuts off. Bear cost $70, paid $21 for UPS ground shipping to get it before she dies as that is the only "fast" service they offer. The company has not yet responded to my email about faulty item and I did not do proper diligence reading their (non) Return Policy... it is horrible. No wonder BBB has them rated F. I didn't look that up or for store reviews before purchasing... not my usual for online shopping but was so happy to see this product. I did look for it elsewhere but only found it here. It's a wonderful idea but they need to either be honest about what it does or fix it... and accept returns for defective products! I feel scammed though the person I got it for loves it as a small Teddy Bear to hold and talk to... I could have got one of those for $20 or less. The store has no integrity that I can see so I can't recommend it.

PS Another weird thing is that I got order confirmation and link to check on my order yet my account states I never bought anything from them. I emailed to question this and was told they didn['t know but would alert website techs.