Anna S.

The worst service ever! At present the call center is located in the Philippines.If you call for any reason they will wipe your minutes, your unlimited texts and your date. Takes so many called to them and every agent tells you something different. I think they enjoy doing everything they can to make it impossible for you to receive your service. When I first started out with them their call center was in Mexico and at least I got my benefits on the 1st of the month like clockwork but, now they say it takes up to five days. The phones are the cheapest and they don't work well at all. Having to stand outside to catch a signal is terrible. If it's raining forget about using the phone. I find it sad that the present call center and the people who work there don't realize that if not for us they would have no job. If SafeLink is an American owned company I just want to say shame on you for using foreign countries as call centers because, you can get away with paying them little money and also take jobs away from Americans. At present I have no way to contact anyone and we are in a Pandamic. I will be looking into getting service from another provider that I will have to pay for even though I am disabled and really can't afford it but, at my age I need a phone as we all do. How I miss the good old days when we had land lines and not all this cell phone crap. SafeLink your terrible and unethical.