About the Business
RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.
RushMyPassport Reviews Summary
RushMyPassport has a rating of 4.5 stars from 5,127 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.
Instant Feedback
While navigating a few issues with getting my passport, I was given a customer service representative named Teressa Miller who went above and beyond to insure that I got my passport on time. She also insured that the process was smith and easy for me and was very responsive throughout the entire process.
Carolotta was wonderful and so pleasant to work with. She took her time to make sure I understood the process and made something very complicated very easy to handle. Her follow up time was exceptional too! Great service all the way around!
Thank you for your kind words! We're so glad to hear that Carlotta provided you with such a smooth and supportive experience. It means a lot to us that she was able to make the process easy and stress-free for you. We’ll be sure to share your feedback with her and the team thank you again for choosing our service!
Carlotta was so helpful! Last-minute rush to renew my passport when my grandchildren chose a cruise for their graduation celebration. Wonderful experience with all Carlotta's help:-)
Thank you so much for sharing your experience! We're thrilled to hear that Carlotta was able to assist you during such an important time. A cruise to celebrate your grandchildren’s graduation sounds like a beautiful memory in the making we’re so glad we could help you get there. Safe travels and congratulations to your graduates
A one star is to nice, I wish I could do no a star. This company is a scam we did everything like they told us to do and a week before we where to fly out they said we didn't sign the documents in the right place. They didn't even call us to let us know there was a problem with our passport they sent us a email with an odd name on top. It wasn't until we called them to find out what was going on that they told us we sign in the wrong place. Than they try to charge us $400 more to "rush" ot or get it next day which is a LIE. They even said it's not really next day but could be up to a week. Than when we asked for our documents back they charged us AGAIN to send them back to us to we can go to an actual company. THIS COMPANY IS A SCAM DONT USE IT. Save yourself the time and money and go another place.
Thank you for your feedback. We're genuinely sorry to hear about your experience and understand how frustrating this must have been—especially with travel plans on the line.
We strive to be transparent about our role as a third-party passport expediting service and do our best to notify customers promptly if any documents are incomplete or signed incorrectly, as these issues can delay processing. We regret if our communication was not clear or timely in your case.
Regarding the additional fees, we do offer several service options depending on urgency and government availability, and those expedited options can carry higher costs. The shipping fee is standard for securely returning and shipping in personal documents and new passport, but we understand your frustration and are happy to take another look at your account.
If you’d be willing, please provide your order number or contact us at 📞 (877) 503-9838 or 📧 support@rushmypassport.com so we can review your specific situation and try to make things right.
Thank you again for sharing your concerns.
I was in a rush to attend a wedding. Totally didn't think I was going to make it. Thankfully, rush my passport was a super easy tool for me to use and I was able to get my passport in no time.
Teresa miller went above and beyond beyond she was great. Walked me through everything she deserve a million 🌟
Thank you so much for the amazing shoutout! We're thrilled to hear Teresa provided such outstanding support, and we’ll be sure to pass your kind words along to her. If you need anything else, we’re always here to help.
Was a simple and easy process to apply for, and receive passport. No delays. I got the passport within the time period.
Thank you for your feedback! We're so happy to hear that the process was smooth and timely for you. It's always our goal to make passport processing as easy and stress-free as possible. If you need assistance again in the future, we’re here to help. Safe travels!
Russ My Passport performed as advertised. Simple process, good tracking, reliable order completion.
Thank you so much for helping me renew my expired passport. Although it was quite expensive, you came through as promised, actually a day sooner than expected. I would recommend using the service to anyone.
Avoid as much as possible. You are better off using a different service or doing it yourself. I used the service to get expedited SERVICE. They never provided a checklist. The did not answer their 800 phone number, you are required to leave a message. I upgraded to get faster service, and there still was problems. Worse company in the history of mankind. Go out of business.
I had a frustrating experience with Rush My Passport service. Contacting them proved nearly impossible.
Calls only led to automated messages or prompts to leave voicemails. It took two days for a return call.
Missing that call meant re-entering the maze of automated attendants. The callback number and menu option in their voicemail just asked for another message.
Needing urgent service, I opted to schedule an appointment directly with the passport office online. I secured a slot for the next day.
I picked up my passport just two days later. The total cost was $195 for 1-2 day service, including passport and rush fees.
Save yourself money and headaches by applying directly through your local passport office online. It's faster, cheaper, and far less stressful than dealing with third-party services.
THE WORST. It took 6-8 weeks to get an "expedited" passport. They kept citing mistakes on my part, but in the end, there were none, just added fees and delays. In addtion to the money paid to them, the passport office, and their added fees, I lost quite a lot of money having to change flights and lose hotel reservations. The scam is intermittent so some people have okay experience. DON'T LOSE YOUR MONEY OR YOUR VACATION DAYS.
Finding out your passport is expired right after you book a trip to Paris for the Olympic Games can be a little stressful. But Rush My Passport calmed our nerves and made the expedited passport renewal a simple walk-in-the-park. Thanks everyone...great job!
Expedition of passport was excellent. However, the call back service needs "dire" improvement. Best to stay on the line and wait for next available, service representative. 5 days passed before I figured that out. Notifications for receiving documents was "stellar!"
I will not "RushMyPassport" again using this company. After selecting a 1-3 week expedited option for passport renewal, it took over 14 weeks of waiting to finally get a notification that my passport has shipped. I understand delays, but over 10 weeks extra is excessive, especially if they are not proactive in keeping me updated with what is going on. In addition, their refund policy IS CRAP and claims that anything "out of their control" is not a reasonable reason for a refund. If you market that you can rush a passport in 1-3 weeks, you better darn well be able to do so.
Hello, I'm just wondering how long it takes for the company to review the documents? It's been 8 days and my documents are still under review. My trip will be April 28 and I am starting to have anxiety since my documents haven't finished with review yet and it has been over a week. Can someone follow up please? This is my application confirmation GW-1C*******D1
Zsarra - We are sorry that your documents took longer than anticipated through Quality Assurance. I show now that the passport was submitted and received at the Passport Agency on April 15th and are currently being worked on and completed. Safe travels when you go. Stay safe and well!
This company is honest and the process was a painless and less expensive experience! And I got my new passport much quicker than I thought I would!
I was starting to panic after speaking w another company who told me I had to wait until 2 weeks before my flight and then pay several hundred more dollars!
Thank you Rush my passport!
An outstanding experience from start to finish. I made a small mistake which they helped me correct easily. My passport arrived long before the expected time. Using this service beats doing alone!
At first glance the cost to acquire a passport through Rush My Passport seemed high. However, there were many details I am certain I would have missed if I had taken this task on my own. In the process, I would have ran out of time to receive the passport within the very tight window I had before travel. Everyone I contacted at Rush My Passport was exceptionally accessible, patient and helpful. Their customer service was prompt and their guidance was particularly important. The outcome and peace of mind achieved were well worth the investment. I hope never to be in that predicament again, but I would use their services again.
Everyone told me that renewing my passport would be a nightmare PLUS we are moving in two months so it needed to get here fast to avoid address change problems but couldn't wait till we got to the new place because of the dates of our trip. Rushmypassport made the paperwork super easy online, then popping in to get my picture taken was 5 minutes tops (although it's terrible picture) When my paperwork got to their facility they discovered that I'd filled something out wrong but emailed me and I was able to fix it the next day by calling in. THEN my passport got here sooner than expected. All in all the process took about 4 weeks and that was including Christmas. Well worth the expedite fee to have this process done quickly.
Caralee - So great to read this review. We appreciate the kind words and your story. This will definitely help others to know that we can be of service for those in a hurry. We hope you have amazing adventures ahead. Stay safe and well. Happy New Year!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your positive experience! We're thrilled to hear that Teressa Miller provided such excellent support and made the process smooth and easy for you. We value your feedback!