RushMyPassport

The paperwork and instructions were very thorough and every detail was explained in full. I had my passport in hand 4 days after the paperwork was delivered to the Department of State passport agency. It spared me from having to wait on the phone to try to get an appointment and being told none were available. I had tried the week before and I knew it was pointless. Thanks to RushMyPassport, I will make my family reunion in Barbados. I highly recommend the services of this company.

My 84 year old mother had the opportunity to go to the Cayman Islands which is her favorite place to go. The trip was in three weeks from when she found out about it. Her passport was expired. We found out about Rush My Passport service but were skeptical. After reading mostly positive reviews we took a chance. We were able to get her passport in less than a week after sending in the package. The customer service was professional and prompt. I highly recommend this service.

I sent my passport directly to the State Department originally and it was returned within 2 wks with a correction. So I decided to use Rush My Passport to expedite the corrected version to meet my departure. They received it the same day I mailed it. RMP took 10 days to "review" the passport and mail it to the state department. RMP charges a hefty fee! Yet the State Department processed it faster than RMP. Don't waste your money! No one "walks it thru"! Have a local passport agent review your documents and FedEx your application to the State Dept yourself!

Originally we ordered priority service, expecting to get the passport within a week. Due to travel dates, that was not possible and I think should be more clear prior to placing an order. It was a hassle having to get an additional sheet signed and mailed off again when another courier had to be used. In the least, our payment should have been adjusted to reflect the correct time frame in which we actually could receive the passport. I requested an updated receipt on 3 different occasions when we were additionally charged for a check that had to be re-written. I never got that either. The rest of the experience was fine, and what matter most is his passport was received in time before his trip.

They simply file the paperwork you provide. Take twenty minutes to figure out what you need to do so the State Department can send you the passport. If your trip to within two weeks, call the State Dept and get an appointment. Your money should be spent on getting your passport. Do not send these guys your money. I missed my trip. Three separate calls with in excess of three hours of holding time. Still no answers as to the delay. The last call ended with the CSR putting me on hold, then disconnecting the call.

I would recommend to avoid this company. I paid them almost $700 to process my passport renewal on an expedited basis and sent them my original passport, completed passport renewal application and other required documents. Three days later I received a call from a stranger in a town 200 miles away, informing me that RushMyPassport had delivered my original passport, unprocessed renewal application and other documents to him. He knew the materials were personally sensitive, so he called the phone number on my application and sent the materials to me. The next day, I received a call from RushMyPassport informing me that they had lost my passport and advising me to replace it. I informed them that they sent my materials to a stranger, who returned them to me.

RushMyPassport made two very significant errors: After receiving my materials, instead of processing the extension, they sent my passport and unprocessed application, including my Social Security Number and other personal identifiers, to a stranger in another city. The stranger's intervention and integrity were the only reasons that their errors did not result in devastating personal consequences to me.

I raised these issues with the business, but they refuse to take any responsibility or even acknowledge the errors. Their internal processes are clearly not capable of handling sensitive personal identification information. Use them at your own risk.

This company received all of my documents, claimed they didn't receive a document for my wife, provided no path to solve the problem, and refuses to respond to half a dozen emails & service tickets or ANY of the 10+ calls with 30+ minute wait times. I can never reach an agent and I can't get my wife's passport renewed in time for my company's big international trip we were supposed to take together.

I found the website experience unsatisfactory, and I believe that the expenses incurred was unjustified. In my opinion, if you possess a timeframe of 10 weeks to obtain your passport, I recommend visiting the local post office, where they can provide assistance in completing the requisite forms and fulfilling all necessary prerequisites. This course of action would result in a cost savings of $200 compared to utilizing the services offered on this website. However, if expediency is paramount, and you require your passport within a week, then it may be reasonable to consider availing the website's services for a fee of $700.

Your claims of excellent customer support are highly exaggerated and do not reflect the actual services you provide. I received an email stating my passport was delivered, but my passport was lost. I was left with no tracking number for my passport delivery, no customer support or chat available to resolve my issue. You claim to have services available 6 days/week. This is simply not true. There is no one available to give support, and when you do get someone, they are not trained to assist, they simply pass you off to a supervisor that is supposed to call you back within 24-48 hours - and they never call. I will not recommend your services to anyone. I had an awful experience with your company. You should all be ashamed of the high prices you charge and the lack of service you provide. I would've been better off doing the forms myself. This service is a joke.

Paid for the service but after 3 months I have nit gotten my passport, keep calling but the agents all have conflicting answers, some say I didn't pay government fee, application was not complete, they drop call when your talking and have no decency or respect to call back. I would have rather submitted my passport through the post office. Am not even sure when I can get my passport sine I send it to them in June. Please don't use this services because you will just be wasting your money and time. Just go to UPS and use there services and they can't scam you. Total scam

I submitted my renewal 11/29/2022, it has been 7 weeks and I've heard nothing! I have a trip coming up on 2/10 and am really regretting using this service. Nobody can tell me the status and I'm worried it won't even come in time. I paid for expedited service that said it should be no more than 5 weeks. It's been 7! This is ridiculous. Can someone please help me?

Paid over $200 to RushMyPassport. The first part was easy. Downloaded the documents, filled in the info, got everything together to mail in the the government. Then I discovered there was no shipping label and NO way to get one. The man at Fed Ex said they have nothing to do with RMP. The post office said they couldn't help. Calling RushMyPassport is a total waste of time. No one answers or returns calls. I'm out over $400!

Rushmypassport processed my 2 week order earlier than the initial ETA provided. I did receive emails asking me to call the customer service line but when I called in each rep told me they had to take a message and have someone call me back. This was frustrating due to the tight deadline coming up for a trip to Europe as I lost about 24 hours of time waiting for someone to call me to tell me what was needed. In my case, they needed my name to be on an Excel drafted itinerary, a simple fix, but the company didn't have the fastest turnaround to confirm what I sent was sufficient. Email communication ended up being the best method to check the status of my passport with the courier. One thing that did concern me was the courier was called Best China. When having a US passport created, having a company associated with China does not seem secure, just a thought. They did deliver early which gave peace of mind.