RushMyPassport

We have a rush trip and paid the extra $$ to expedite it. I spoke with their rep over the phone as was assured no problem in getting passport in time. We FedExed the documents and they sent an email confirming receipt. 10 days later and we've gotten nothing. I've called and left messages. Sent texts through their system and NOTHING. No response. Zilch. It looks like some of their older reviews were pretty good. The new reviews all say horrible things. I suspect I've been scammed. Thinking of filing a police report at this juncture.

My 84 year old mother had the opportunity to go to the Cayman Islands which is her favorite place to go. The trip was in three weeks from when she found out about it. Her passport was expired. We found out about Rush My Passport service but were skeptical. After reading mostly positive reviews we took a chance. We were able to get her passport in less than a week after sending in the package. The customer service was professional and prompt. I highly recommend this service.

Terrible experience - provided no services and refused to honor the refund they promised.

Their understanding of customer service is to throw their fine-print 24-hour refund terms and conditions in your face even though they didn't provide a service or incur a cost.

I followed their refund dispute resolution process and they promised a partial refund given that my claim made sense (keeping a $150 non-refundable fee for doing nothing) to be processed between 45-65 business days. This is an absurd fee and timeline, but I accepted and waited.

Even then, they did not honor the refund. Completely ghosted me. No explanation, no response.

I feel scammed.

Do not expect Rush My Passport to assist at the government level. Once they "take it in" for you, you are at the mercy of the government. When this takes place, and the government sends back the passport via USPS... the tracking is terrible. Rush My Passport isn't friendly either. Thumbs down.

The absolute worst. They lost my wife's application and we nearly had to cancel our trip. My application took 22 days to get to the passport office, and I had to have my Member of Congress intervene to get it sent back to me in time. There is nothing here being rushed.

You can save the money by mailing it yourself or going to the post office to verify your paperwork. They basically charge close to $300 to check your paperwork and mail it to a passport agency. My passport got lost. This agency is a total rip off.

I paid for the service, waited and kept looking for updates, when I finally got through to some they had done absolutely nothing. Terrible customer service and a complete waste of time.

Read the BBB reviews and run!

DO NOT USE THIS SERVICE it is a scam! I mailed them my passport and documents on 12/28 for their five week service for over $250. My documents were not received by the government until today 1/14 over TWO WEEKS LATER. I would've been better off just mailing them myself. When I contacted customer service they were extremely rude told me it must have been "weather delays" (there has been no inclement weather in the past two weeks, I live in the north) and there was nothing they could do. I am out all this money and now will likely have to cancel my trip. Absolute scammers I truly don't know how they get away with this. I'm so sad.

Don't use this company! I paid almost $300 for Rush My Passport to expedite my passport in Sept for a trip to Mexico in Oct. They held my application for approximately 4 days before submitting it to the government, and I missed the trip. The government shows the application to have been submitted for routine processing - not expedited. It has now been over 6 weeks since I submitted by application, and I still don't have a passport. Their customer service is terrible, too. I had to wait 15+ minutes to talk to an agent.
Furthermore, their reply to my written complaint wasn't accurate. I have an email from them stating when they received it and sent it to the governmental offices for processing.

I placed my order and sent my documents on June 20,2021 and had set my travel date for July 17, which I've already had to change because my passport wont be here on time even though the website said I'd probably have it by July 16. I can't manage to speak to anyone on the phone of this company and the website has no information or updates since the last update on July 1st that the package arrived at the government facility for processing. Please I'd just like an answer. Order number: GW-2FF*******F

I paid $227 to FedEx for expedited passport service. I ended up not using FedEx to renew my passport. Now, it has been an unbelievable hassle to get a credit back to my card for what has been revealed is an exhorbitant charg. FedEx just passes the buck. At this point I will switch my overnight business to UPS. Do not use FedEx passport service!

Unfortunately I made the mistake yesterday of ordering your expedited passport. I did not want to purchase it nor did I ever have the desire for an expedited passport. I am asking for a refund as soon as possible. It was made clear to me by FedEx workers that I could forego the postal office by using your services when that couldn't be further from the truth. 109$ was taken from my bank account and I am simply asking for a refund for a product I am not even able to utilize. I never proceeded forward as to complete the application and I have been in contact with you guys way before the 24 hour period making my situation very clear. So in no way should I be liable for the 109$ charge because I have already reached out to you guys via phone and via email.

So I just finished my appt with the passport office and learned that I just threw money away. $160 too! Dont use them. My local gov passport office was super helpful and they said I shouldnt have used them as they also provide everything you need to get your passport. Hoping to get my money back.