Fernando L.

Terrible experience - provided no services and refused to honor the refund they promised.

Their understanding of customer service is to throw their fine-print 24-hour refund terms and conditions in your face even though they didn't provide a service or incur a cost.

I followed their refund dispute resolution process and they promised a partial refund given that my claim made sense (keeping a $150 non-refundable fee for doing nothing) to be processed between 45-65 business days. This is an absurd fee and timeline, but I accepted and waited.

Even then, they did not honor the refund. Completely ghosted me. No explanation, no response.

I feel scammed.