Stacy W.

Thanks to this company my Husband got his expired passport taken care of in time to make an important business trip. Found out his passport expired on a Wednesday night and his flight was Saturday. He made his flight!

My husband was in a bind and needed his passport renewed asap. We found this company on the internet and he filled out their application seemed like they would be able to help us out. Turns out they aren't fast they won't even answer their phone. My husband tried calling to see what he needed to do to help speed things up but it was after hours 5pm eastern time. How is a company going to help expedite something when they work the same government hours isn't that what you are paying for! Decided to go with Rush My Passport since they answered their phone(they are legit). Then turning our attention back to this awful company USPassportNow we tried to cancel they told us that they have a 24 hr cancelation policy and we can not get a refund. Oh and you have to call to cancel, wow but oh they don't answer their phone! We would have excepted a reasonable cancellation fee for our decisions, but not the $199 for the passport and $30 shipping fee when clearly there wasn't any shipping nor a passport. Sorry for the long story but in the end they charged us $329 for absolutely nothing! Never use this company unless you just want to give your money away!